ENGLISH HARBOUR REVERSES OUT OF CANADA

9 March 2007

Affiliate program manager confirms that Canadian players will no longer be accepted

With Canadian players still trying to work out why they were banned recently by the Curacao-based VIP group (see previous InfoPowa report) they were presented with a similar puzzle this week when sister group English Harbour followed suit.

In a strangely cack-handed and unprofessional manner, the group reacted to rumours of its withdrawal rather than implementing a proper communications plan to inform all concerned. When the Canadian ban surfaced on an affiliate website, an affiliate manager from Casino Coins - the program that handles English Harbour marketers - commented:

"Yes, it is true... All Casino Coins casinos will no longer accept Canadian Players. This does not affect US players in the slightest, however, we have been informed that we can no longer take players residing in Canada.

"I am very sorry I did not post this information when it was first told to me. This did come as a shock to me, as I only found out the day we stopped CDN traffic."

The English Harbour Group includes the following casinos:

English Harbour
Caribbean Gold
Super Slots
Millionaire
Silver Dollar

These properties, which were spun off for a dollar from Leisure and Gaming plc after the UIGEA, are all long established and powered by in-house technology under the Vegas Technologies brand.

The unprofessional manner in which these bans are being imposed by the group is astonishing.

On such an important issue as locking out Canadian players the process should be better planned and integrated, with firstly emails to players and affiliates, supported by clear website notices, properly briefed CSRs and finally public statements explaining the decision to online media.

Online Casino News courtesy of InfoPowa

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