BETTER LATE THAN NEVER - CRYSTAL PALACE PLAYERS CONTACTED (Update)

11 July 2008

But a better communications channel is essential


The abrupt closure of the late Warren Cloud's online casinos two days ago has, at last, been followed by a player communication.

"Oliver Curran" from Cloud's casino group contacted players Thursday morning with the following message:

"It is with great regret and a heavy heart that we announce that our Casino will be closing on July 31, 2008.

"If you currently have a balance with the casino, please either play out your balance or withdraw your balance before our closing date.

"Please note, if you have received a bonus, the wagering requirements are still in place for all bonuses as well as redeemed/comp points.

"As a matter of goodwill, all players that are not able to playthrough their credits or cash out their withdrawable balance by July 31 will still be able to contact our customer service center 14 days after the closing date to request credits to be cashed out, should they have met wager requirements.

"All funds remaining in casino accounts after July 31 will be retained by the casino. We hope that you have enjoyed your time with us as much as we have enjoyed having you."

With most of the casino websites closed two days ago, players may have a problem using the websites as suggested by Curran, although he signed off his email with a US toll free number at 1800 824 3175. What is required is a well publicised channel of communication for players to recover their monies from the group.

Online Casino News courtesy of InfoPowa