NEW HOPE FOR GRAND PRIVE AFFILIATES (Update)
11 December 2009
Independent resolution commissioned in
payment dispute
If you're one of the former Grand Prive affiliates and
have what you feel is a legitimate and verifiable case
for a financial settlement by the company's now closed
Affiliate Program, now's the time to listen up.
This week the company started rather belatedly
addressing a dispute that has created some acrimonious
allegations on the Internet in recent months, issuing a
press release on its intentions going forward.
The release refers to what the company characterises as
'often inaccurate information exchanges on the Internet'
regarding the closure of its affiliate program, and as a
'responsible and respectable business' makes disclosures
of fact.
"Management has reached the conclusion
that there is a need to present its point of view, and
more importantly to address any perceived shortcomings
regarding payments to affiliates genuinely impacted by
the Grand Prive Affiliates closure," the statement
explains.
The disclosures include:
* For
purely commercial reasons, a decision to close Grand
Prive Affiliates was taken, and a communication exercise
aimed at affiliates commenced.
* This was
followed by payment to all active affiliates of all
amounts owed.
* The termination was, in
Management's opinion, conducted according to the terms
of Grand Privé’s contract with affiliates, and in
addition to these Grand Privé also entered into mutually
agreeable compensation settlements with all affiliates
who at that time had players considered to be reasonably
active.
* Following these initiatives, Management
is not aware of one single affiliate claim for
compensation being submitted directly to Grand Privé,
despite a rising noise level on the Internet.
The
comment regarding a paucity of complaints is especially
surprising in view of the considerable and often heated
discussion among affiliates that the issue generated,
and the opprobrium heaped upon Grand Prive as a
consequence.
However, the company concedes in its
statement that 'certain smaller and relatively inactive
affiliate accounts may feel prejudiced by the closure'
and acknowledges that this needs to be addressed with
both an apology and a fair and reasonable financial
settlement, all of which leads into its plan of action
to deal with the situation.
That plan consists of
commissioning the player protection and standards
non-profit, eCOGRA, to deploy its audit-qualified
professional staff to:
* Investigate the
circumstances surrounding the Grand Prive Affiliates
closure both within and without the company and issue a
public report.
* Facilitate the submission of
claims by any affiliate that considers an amount to be
owing by the Grand Prive Affiliate program as a result
of player wagering activity and
* Perform a full
and professional review of the Program software and data
to confirm amounts owing to claimants as at 21 December
2009.
The statement pledges that "Grand Prive
will cooperate whole-heartedly with this process, and
has asked eCOGRA to involve all leading affiliate
watchdog organisations in informing affiliates of their
opportunity to submit legitimate claims.
"We have
accepted on eCOGRA's insistence that we will be bound by
its findings and recommendations arising from the
investigation, remaining at arms length from the enquiry
unless asked for pertinent information," the statement
avers, ending with an assurance that the company's
primary concern is to address any genuine wrongs in a
fair and forthright manner.
In summary, then, the
door to payment of legitimate and verifiable affiliate
claims is open and accessible through eCOGRA, which we
understand will soon be issuing a statement of its own
detailing its involvement and how claims can be lodged.
Online Casino News Courtesy of
Infopowa
More news here.
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