adam345
Registered
- Joined
- Sep 28, 2023
- Location
- United Kingdom
Hi Everyone,
My partner wanted to have a play online using winstler last night and tried to deposit 100 euros. The system asked for bank verification code, went through to the next page where the transaction appeared to be processing, but nothing happened so she closed the deposit page and consequently tried again, after checking if the deposit had gone in, it hadn't. She repeated this 7 times, no money in the casino account and no complete transaction i.e. no window pop up to say transaction complete. This morning she just double checked and 700 euros was in the casino account! She then requested a withdrawal as this was incorrect, and was told that she would have to wager 1 x that amount to then withdraw, or forfeit 20% of the 700 euros if she wanted to take it out. Winstler have now closed her account and there is no sign of the money.
Has anyone else had any experience of something similar or can offer any advice of what to do next? We are based in the UK.
Thanks
My partner wanted to have a play online using winstler last night and tried to deposit 100 euros. The system asked for bank verification code, went through to the next page where the transaction appeared to be processing, but nothing happened so she closed the deposit page and consequently tried again, after checking if the deposit had gone in, it hadn't. She repeated this 7 times, no money in the casino account and no complete transaction i.e. no window pop up to say transaction complete. This morning she just double checked and 700 euros was in the casino account! She then requested a withdrawal as this was incorrect, and was told that she would have to wager 1 x that amount to then withdraw, or forfeit 20% of the 700 euros if she wanted to take it out. Winstler have now closed her account and there is no sign of the money.
Has anyone else had any experience of something similar or can offer any advice of what to do next? We are based in the UK.
Thanks