Resolved Spin Casino refusing to pay me

[Terimcyr1978]

I live in Noca Scotia Canada ,
I have been having this problem with Spin Palace
The took the funds out of my bank account . I won $500.00 and they Re refusing to pay it to me . Because my ID is exp . I sent them so much stuff proving it is me . Even my birth certificate. Bank statements. CRA doc . And still nothing is working . They even go as far as hanging up on me in support texting .I am 45 years old . I have 2 lung deases messes in spine 5 herniated disks . And much more . Wanted to get some groceries . But guess it's not going to happen.. . I have been fighting with then since yesterday . . I knowni shouldn't have taken my last 10$ to play that game .. but I knew was too good to be true . Shame on me I guess for being a fool ..



Is Spin Palace Casino Legit? You can find out here.

 

[Terimcyr1978]

How can I go about getting my winnings ? Anyone ?

 

[maxd]

Hello,

Is your problem with Spin Palace (spinpalace,com) or Spin Casino (spincasino.com)? You say "Spin Palace" in your initial post but it appears from your screenshot that it should be "Spin Casino". Assuming that is correct I've changed the title of this thread accordingly. If you feel it really should be "Spin Palace" named in the thread title please let us know ASAP.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[Terimcyr1978]

Its Spin Palace .. thank you .

 

[maxd]

Its Spin Palace .. thank you .

Hi, I'm sorry but I find that confusing. The screenshot you've shown above clearly says "spincasino.com". Are you saying you have this same problem at both casinos? spinpalace.com and spincasino.com? Please confirm.

- Max

 

[Terimcyr1978]

I know . I log into spin palace . But when it loads it says spin casino . I don't know why . But it dose . Even my emails from them say spin palace ...

 

[maxd]

I see. Just out of curiosity is your complaint currently active at AskGamblers? Please let me know ASAP.

- Max

 

[Terimcyr1978]

Yes it is .

 

[Terimcyr1978]

here are a couple screen shots

 

[maxd]

Okay, well good luck with it at AG. Let us know how it turns out.

- Max

 

[Terimcyr1978]

The rejected it because I said spin palace . Instead of Spin Casino . I didn't know that difference until you informed me . Thank you for that .

 

[maxd]

So your case is no longer active at AG? Is it active anywhere else? I ask because we might be able to take your case on but it would need to NOT be active anywhere else while we work on it for you.

- Max

 

[Terimcyr1978]

No it is not active will you help work on it please. Sorry this is all new to me .

 

[Terimcyr1978]

So your case is no longer active at AG? Is it active anywhere else? I ask because we might be able to take your case on but it would need to NOT be active anywhere else while we work on it for you.

- Max

No it is not active will you help work on it please. Sorry this is all new to me .

 

[maxd]

Hello,

If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. If you're interested here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, damage or even cancel your PAB.

- Max

 

[Terimcyr1978]

Ok I thnkni didn't right. Lol . Let me know please . And I do have screenshots to if needed .
Thanks , Teri

 

[maxd]

PAB received and in progress. Please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could delay, damage or even cancel your PAB.

- Max

 

[maxd]

PAB update: after submitting a recently-issued ID the OP reports having been paid in full. Case closed.