Baptism by Fire - success SlotsMillion - sister casino to Tropezia Palace

[Matti]

Made a deposit of €100 to try them out. I know Tropezia so I'm not afraid in that sence but after reading the thread i*m of course a bit worried. Sign up was without a problem, deposited €100 through Pugglepay, wich went smoothly. I then went on to play IM(as I always do of some reason). Did a traditional stupid mistake and made two spins at €3. I don't play taht normally. I however hit x50. Couldn't believe it. I recalled that this was a test and went on to DoA. Played almost 100 spins and when I was finished the account stated €191. Not bad for a test run.

The tech has for me runned smothly. I have asked for an withdrawal so lets see what time that takes.

To be continued.

 

[luckysox]

Well 48 hours since they got my Documents got an answer after 15 min that they had indeed got them, but 48 hours to
know if your verified or not, not cool.

Hi Viking!
Hmm, this is our of the ordinary. I will be back in the office tomorrow (after being out of the office for 10 days) and I will check up on it and let you know. Could you please send me your username or email in a personal message?
Cheers!

 

[The Viking]

Hi Viking!
Hmm, this is our of the ordinary. I will be back in the office tomorrow (after being out of the office for 10 days) and I will check up on it and let you know. Could you please send me your username or email in a personal message?
Cheers!

PM sent

 

[The Viking]

well after waiting a week for a reply about my docs i cant be bothered anymore.
did give it to them last Tuesday. Friday got a reply saying all look good they just needed the back of my driver license as well.
so i gave them that, but now i get a mail saying everything is so small they cant read it.
thos are the same docs in same size that i have used on lots of sites without prob.
so i really cant be bothered anymore and mailed them back and asked them to close the account.
i did deposit 4 times there and no withdrawal but this is just to much i cant be botherd.

 

[bruinsdude]

Also gave up. They seem unwilling or unable to have Playtech address my issue. May be Playtech is to blame...maybe Canada is a no go....but week after week of no resolution has become too much. Without the playtech option...there is little appeal. Communication seems to be an issue for me and others with this casino. Call me picky..call me hard to please...but being able to actually play the software being offered is important to me.

 

[luckysox]

well after waiting a week for a reply about my docs i cant be bothered anymore.
did give it to them last Tuesday. Friday got a reply saying all look good they just needed the back of my driver license as well.
so i gave them that, but now i get a mail saying everything is so small they cant read it.
thos are the same docs in same size that i have used on lots of sites without prob.
so i really cant be bothered anymore and mailed them back and asked them to close the account.
i did deposit 4 times there and no withdrawal but this is just to much i cant be botherd.

Hi Viking,

Ok, I have asked everyone and looked everywhere and the answer is simple - there is no withdrawal pending! You cancelled it shortly after requesting it within ca. 2 hours.
I guess you forgot

Related to the documents:
We have received your documents, which were sent in voluntary and did not affect your withdrawal in any way. They are looking good except for one document which is too small to be readable - once it is zoomed in, it is ineligible and we cannot see what it says on the document. So, our customer service requested a better version of it or if you had another document instead. Again, this is completely unrelated to your withdrawal. Your withdrawal would have been processed without the document verification as it was a first one and not a large amount.

So, basically, we did not request any documents from you but only updated you that one of the ones that you had sent in was not readable. I have seen it, it is way too small in dimension and I cannot read what name or address it says on it.

I was really worried while reading your feedback and posts, but our team did nothing wrong. Can you please confirm that everything is correct and we did not hold your withdrawal for a week - I would really appreciate it as we all work really hard to build our reputation and give players a fun experience in our casino.
Cheers!

 

[The Viking]

Hi Viking,

Ok, I have asked everyone and looked everywhere and the answer is simple - there is no withdrawal pending! You cancelled it shortly after requesting it within ca. 2 hours.
I guess you forgot

Related to the documents:
We have received your documents, which were sent in voluntary and did not affect your withdrawal in any way. They are looking good except for one document which is too small to be readable - once it is zoomed in, it is ineligible and we cannot see what it says on the document. So, our customer service requested a better version of it or if you had another document instead. Again, this is completely unrelated to your withdrawal. Your withdrawal would have been processed without the document verification as it was a first one and not a large amount.

So, basically, we did not request any documents from you but only updated you that one of the ones that you had sent in was not readable. I have seen it, it is way too small in dimension and I cannot read what name or address it says on it.

I was really worried while reading your feedback and posts, but our team did nothing wrong. Can you please confirm that everything is correct and we did not hold your withdrawal for a week - I would really appreciate it as we all work really hard to build our reputation and give players a fun experience in our casino.
Cheers!

well if you look at my posts here i have not said anything about any withdrawal in my posts here i only told you so in PM and also about me reversing it. It was about the time it took to be verified, i had a look at my docs again here now and they look clear to me and i use Irfanview its the same size and same documents you guys got when i was verified for Tropezia. but waiting 6 days to be told the docs are not good enough
then what i send them again then wait another week or so for an answer nahhh sorry not my cup of tea

 

[luckysox]

Yeah mate, speak to chat and they'll help you out.

Sox said he'd get back to me about another query but never did, so pretty disappointed at that.

A reliable rep is important to me, and lately I've been let down by quite a few, so I'm slowly narrowing my casinos down.

Not sure I'll play here again.

Hello again!

Please, there is enough wood on this fire

I did not promise to get back nor was there an issue outstanding. It was related to a question about birthday promotions which I was not sure we have already introduced and I said that I was going to pass this on to customer services. They would have contacted you if they had something for you.

Between you and The Viking I feel like I am getting crucified without doing anything wrong

 

[luckysox]

Also gave up. They seem unwilling or unable to have Playtech address my issue. May be Playtech is to blame...maybe Canada is a no go....but week after week of no resolution has become too much. Without the playtech option...there is little appeal. Communication seems to be an issue for me and others with this casino. Call me picky..call me hard to please...but being able to actually play the software being offered is important to me.

Hi bruinsdude!
When was the last time you experienced the playtech issues? We had two issues, and both of those issues have been fixed.

 

[The Viking]

Between you and The Viking I feel like I am getting crucified without doing anything wrong

Im not crucifing you m8 but you have to agree waiting 6 days for an answer about your docs is a tad to long

 

[bruinsdude]

Hi bruinsdude!
When was the last time you experienced the playtech issues? We had two issues, and both of those issues have been fixed.

I just tried again for you. Still no progress. I have tried from multiple PC's so it's probably a Canada issue. It's fine, I've moved on. Thank you.

 

[AintWon1967]

I just tried again for you. Still no progress. I have tried from multiple PC's so it's probably a Canada issue. It's fine, I've moved on. Thank you.

I am in Canada (British Columbia) and have had no issues loading and playing Playtech games or games from any of the other providers (except Microgaming Playboy Slot)
I have a older desktop computer with windows 8.1 and use Firefox.

Lucksox is also looking into Gamesos games for me, as my minimum bet per line is $0.50 on all of them making playing 1 coin per all lines between $10 and $12.50.
I don't like to play less than 1 coin per all lines as all I would see is the missed winning lines. I don't think many people will place that high bet or be happy playing 1 or 2 lines on a 20 or 25 line slot.

So far I am really enjoying the variety and selection of games I don't have when playing at Guts and 32Red.

Connie

 

[luckysox]

Yeah mate, speak to chat and they'll help you out.

Sox said he'd get back to me about another query but never did, so pretty disappointed at that.

A reliable rep is important to me, and lately I've been let down by quite a few, so I'm slowly narrowing my casinos down.

Not sure I'll play here again.

Hi Azzurri!

I have finally found out that you were not contacted on your birthday because you opted out of our communication since you don't like phone calls. This is why you missed out on the birthday gift. We are putting in place a birthday email with nice gifts to active players, but that is not live yet. Next year for you

When we communicated, I thought that I was clear when I said that I was not sure if the birthday protocol was in place yet and that I was going to pass your name on to support and let them handle it. I knew that I was going to be out of town so I never said that I was going to follow up. Now it sounds as if I had ignored you Not cool for my reputation here on the forum - I try my best.

I believe that most of us reps here on the forum are here on our own time, so we still have a huge workload to manage at work that is not forgiving, but growing. Therefore it can be challenging to keep up with all questions and issues on a daily basis. I am sure that many of us are doing our best and are very happy to be here I can surely speak so for myself.

Cheers!!

 

[maxd]

Don't know if folks here know it but when you are talking to luckysox you are dealing with one of the senior people at AffiliateRepublik. He is a man of 1000 tasks and I personally find it extraordinary that he makes himself available here on the forums. Sure, there may be a snag or an issue here or there, but you couldn't be talking to a better person if you want to see your concerns addressed directly and sincerely: he gives a shit and he gets things done. IMO you can't ask for much more than that. I recommend cutting him a wee bit of slack because a moment of his time is worth a week of chatting with your garden-variety CS drone whose authority doesn't extend much further than turning on their computer in the morning.

 

[Azzurri]

Hi Azzurri!

I have finally found out that you were not contacted on your birthday because you opted out of our communication since you don't like phone calls. This is why you missed out on the birthday gift. We are putting in place a birthday email with nice gifts to active players, but that is not live yet. Next year for you

When we communicated, I thought that I was clear when I said that I was not sure if the birthday protocol was in place yet and that I was going to pass your name on to support and let them handle it. I knew that I was going to be out of town so I never said that I was going to follow up. Now it sounds as if I had ignored you Not cool for my reputation here on the forum - I try my best.

I believe that most of us reps here on the forum are here on our own time, so we still have a huge workload to manage at work that is not forgiving, but growing. Therefore it can be challenging to keep up with all questions and issues on a daily basis. I am sure that many of us are doing our best and are very happy to be here I can surely speak so for myself.

Cheers!!

This was a private conversation, and such I would have appreciated a private response.

I'm sorry, but you did in fact say I'd get back to, and didn't, hence I posted the message you quoted. This was before max had communicated that you were away, hence the delay in responding to customer queries.

You never communicated this to me or others in this thread, and had you done so, I would have been happy to wait, and not posted the comment you quoted.

This is a bof, and as a player and member, I have every right to voice my disappointment if a rep hasn't responded to me for quite some time. Like I said, if I knew earlier you were away, I would have been happy to wait.

I'm not sure why you have decided to attack me here, when I have been nothing but polite to you, but the greatest lesson I take away from this, is that player confidentiality is not high on your list of importance.

Like most issues, and bof processes, had you chosen to respond in private, I would have been happy to update this thread and retract my comments with an update of issue resolved.

Instead, you have breached my trust, and as a result you have lost a customer with the potential of large ongoing weekly deposits. I would have even supported you through your early technical issues that are clearly a big issue for everyone here.

Good luck with the bof, but you lost me.

Other players beware, my issue wasn't a big problem to have made public, but still an unnecessary breach of trust. Be careful if discussing more serious issues with sox that you expect to remain private.

Looks like I'll stick to Guts and Betat.

 

[luckysox]

This was a private conversation, and such I would have appreciated a private response.

I'm sorry, but you did in fact say I'd get back to, and didn't, hence I posted the message you quoted. This was before max had communicated that you were away, hence the delay in responding to customer queries.

You never communicated this to me or others in this thread, and had you done so, I would have been happy to wait, and not posted the comment you quoted.

This is a bof, and as a player and member, I have every right to voice my disappointment if a rep hasn't responded to me for quite some time. Like I said, if I knew earlier you were away, I would have been happy to wait.

I'm not sure why you have decided to attack me here, when I have been nothing but polite to you, but the greatest lesson I take away from this, is that player confidentiality is not high on your list of importance.

Like most issues, and bof processes, had you chosen to respond in private, I would have been happy to update this thread and retract my comments with an update of issue resolved.

Instead, you have breached my trust, and as a result you have lost a customer with the potential of large ongoing weekly deposits. I would have even supported you through your early technical issues that are clearly a big issue for everyone here.

Good luck with the bof, but you lost me.

Other players beware, my issue wasn't a big problem to have made public, but still an unnecessary breach of trust. Be careful if discussing more serious issues with sox that you expect to remain private.

Looks like I'll stick to Guts and Betat.

Hello again,

it looks like I screwed up. By no means did I mean to attack you and I am sorry for missing the line between private and public, my fault completely. I don't know, I felt attacked by reading on the open forum that you were disappointed that I did not reply to you so I thought that I reply on open forum. I guess that right tone of voice is really hard to get across in a written forum.

But for sure, I am sorry for this. Lesson learned.
Thank you for your patience with us, for your feedback and please remember the important thing - to wear your lucky socks when you play!
Cheers!

 

[Matti]

As I posted earlier I made an withdrawal late on the 5th. On the 6th I got a phone call from CS congratulating me and told that the money was now on it's way and that it would take 3-5 days. It took two because when I now look at my bank account the money arrived on the 10th. Thumbs up from me

 

[zmok]

I've just had a quick look at the site and it looks promising. Nice welcome bonus of 100% up to 200 for the first deposit. I've read the t&c and have a question. It says that you first play with your deposit. So if I deposit 200 and get 200 bonus money and don't touch my bonus money because I got some good wins very quick is it allowed to withdraw the deposit+winnings without wagering the winnings first?

 

[luckysox]

I've just had a quick look at the site and it looks promising. Nice welcome bonus of 100% up to 200 for the first deposit. I've read the t&c and have a question. It says that you first play with your deposit. So if I deposit 200 and get 200 bonus money and don't touch my bonus money because I got some good wins very quick is it allowed to withdraw the deposit+winnings without wagering the winnings first?

Hi zmok!

YES! Absolutely, if you win with your own money, you can withdraw it at any time without restrictions.
Basically, it is your money, so we do not lock it in. When you make a withdrawal, you will give up your bonus. If you start playing the bonus and win with the bonus, you need to satisfy the required wagering amount before you can withdraw any bonus money winnings - we find this as fair as it can be.

TGIF!!

 

[jumboshrimp]

WooHoo I can play South Park, finally!!!

I AM SO HAPPY

Playing in firefox and can play rival games, too
Went back to googobuc's excellent video review and commentary on rival slots and had a good chuckle, once again. I love the parts where you cut back in and say "well, that was just horrible", you're too nice. I want to see googobucs unleashed next time

Thank you slotsmillion, 9.9 out of 10 so far, just need thunderkick

 

[hedgehok]

Your promotions page advertises a weekly reload. After making a subsequent deposit i tried to claim the promotion but Isak from the live-chat declined the bonus:

"I am rally sorry to say that the weekly realod program is not up and runnig just jey i really hope it will go live in the near future."

What kind of strange answer is that? You promote this offer and then you get an answer full of typos telling you that it is not live yet? Somewhat disappointing.

 

[loren]

any canadians

care to update their experience.
Can we play in Canadian $?I wonder if they ever heard of instadebit?
What are preferred deposit/withdrawal vehicles?
thanks.

 

[AintWon1967]

care to update their experience.
Can we play in Canadian $?I wonder if they ever heard of instadebit?
What are preferred deposit/withdrawal vehicles?
thanks.

I play in Canadian $
I deposit with Money Mart reloadable Titanium Visa
I have not had a chance to withdraw yet, but it looks like they would pay back by bank wire (the other options I see are Neteller and Skrill which we cant use in Canada)
I guess it won't hurt to ask for them to see about adding InstaDebit. I will next time I play there

Connie

 

[jumboshrimp]

care to update their experience.
Can we play in Canadian $?I wonder if they ever heard of instadebit?
What are preferred deposit/withdrawal vehicles?
thanks.

I play in CAD$. They don't have instadebit, wish they did.
I deposited with ecocard, tried to withdraw but the only option was bankwire. Tried 5 hours ago, it went through, but now the waiting game, (documents?, pending periods, who knows first time).
I asked chat why only bankwire, they said we don't have any other options set up yet, maybe in the future. I'm guessing this is the reason I can play certain slot games that canadians can't on other casinos??

 

[loren]

Thanks

for the above 2 answers...Having so many different games under one roof is intriguing,
to say the least,but I think I'll wait till they are more up to speed.