And here's my story...
I registered at Slots Million the previous night, made 75 Euro deposit with my VISA card and started to play. I DID NOT claim any bonuses, since I never do that.
I managed to rise my money to 790 Euro and I thought to myself that's a decent win and I should stop. I wanted to request withdrawal and then really big problem appeared. There was division on Real Money (240 Euro) and Bonus Money (550 Euro)! I was really confused, angry, tired.
I tried to use Live Chat, bo they work only 10:00-24:00, so it was closed. I wrote e-mail, but didn't get response. Fortunately Live Chat works now and I was told, that there is major issue on my account, my winnings should not be bonus money, but real money. They were sorry, but it may take few days to resolve this situation.
Now, I can't play any games (errors), my real money is 0 (I lost this 240 Euro, because I wanted to check what is wrong with this 'real' and 'bonus' section and I finally lost my 'real' money). But I still have my 'bonus money', which should be real money for me and I would like to withdraw these funds... In the nearest future.
I only played Immortal Romance (MGS) and Great Blue (Playtech).
Although they have very nice site, lots of software providers, my first experience was/is pretty bad.