Serious problems at Purple Lounge

[jetset]

I truely believe that this issue is now a cause for real concern.

When so-called VIP managers and casino reps ignore communications from players in cases where amounts owed to said players are long overdue, it's time to start worrying.

 

[flash237]

so gross, I move out of the USA to avoid being slammed by this kind of nonsense and here its happening again

 

[jetset]

Latest corporate news on Purple Lounge's parent:

MEDIA CORP ACQUISITION (Update)

Advanced acquisition discussions of Gaming Media Group

Media Corporation Plc's suspension of trading on AIM follows an admission of advanced acquisition discussions with online gaming firm Gaming Media Group Limited (GMG), a company statement revealed.

While a final deal is still a way off due to Media Corp having yet to commence a formal due diligence on GMG, the acquisition would be deemed a reverse takeover under the AIM Rules for Companies and would be subject to shareholder approval.

GMG owns The Poker Channel, a TV channel dedicated to gaming and betting, along with online gaming website PokerHeaven.com. The company recently hooked up with Sports Betting Tech for the launch of Mermaid Bet's Sportsbook in the newly regulated Danish market.

 

[flash237]

Latest corporate news on Purple Lounge's parent:

MEDIA CORP ACQUISITION (Update)

Advanced acquisition discussions of Gaming Media Group

Media Corporation Plc's suspension of trading on AIM follows an admission of advanced acquisition discussions with online gaming firm Gaming Media Group Limited (GMG), a company statement revealed.

While a final deal is still a way off due to Media Corp having yet to commence a formal due diligence on GMG, the acquisition would be deemed a reverse takeover under the AIM Rules for Companies and would be subject to shareholder approval.

GMG owns The Poker Channel, a TV channel dedicated to gaming and betting, along with online gaming website PokerHeaven.com. The company recently hooked up with Sports Betting Tech for the launch of Mermaid Bet's Sportsbook in the newly regulated Danish market.

Is this good news for our chances of getting paid?

 

[jetset]

Here's another red flag - the site is displaying an unauthorised eCOGRA seal which links to expired reviews.

 

[flash237]

I pm'd the purple lounge rep almost a week ago and he still hasn't responded. How should I proceed??

 

[Jasminebed]

PAB

I'd start by reading all the info here: https://www.casinomeister.com/forums/help/pab-rules/

Quit posting, read all the FAQs (especially note the acceptable email domains), then submit your PAB.

Good luck, over a month and over a week without a reponse from the rep for an accredited casino is not acceptable.

 

[trebord]

I'm owed 300 pounds also, they asked for my documents last week , i gave them and never even got a response via email to even acknowledge they had received them. I tried to log into the casino but its been down now for over three days, tried on 3 computers so I know it's not my fault.I spoke to a rep via live chat and they confirmed there's 'technical difficulties'. Very angry right now.

 

[gerilege]

I'm owed 300 pounds also, they asked for my documents last week , i gave them and never even got a response via email to even acknowledge they had received them. I tried to log into the casino but its been down now for over three days, tried on 3 computers so I know it's not my fault.I spoke to a rep via live chat and they confirmed there's 'technical difficulties'. Very angry right now.

Cannot access the casino or my funds in the casino via their main web site since Thursday. I was informed about 'technical difficulties' as well.

 

[whatever]

I can confirm that the casino is not working and that the reps are not replying, apart from the customer support people who are giving the same standard useless answers. Would it be possible for Bryan to contact their manager? If not, at least to have it taken down from the accredited list!

 

[De Beuker]

Yep, the casino is still down, failed to establish connection error when I try to log in.
This is loooking really, really bad.
Technical errors dont last for 4 days, no way.

 

[chuchu59]

Yep, the casino is still down, failed to establish connection error when I try to log in.
This is loooking really, really bad.
Technical errors dont last for 4 days, no way.

I would have thought 2 days but to each his own. With all these problems Bryan/Max might wish to look deeper into this and if fit, issue a warning.

 

[Dinahnana]

What is up with Purple Lounge very slow paying

Hey maybe we will hear something from the rep today. I played at Purple Palace because it was listed on the Accredited list here. I am very frustrated that I didn't find this thread until after I withdrew.
I have contacted them several times and first time they stated 1-4 bus days and after the next inquiry the tell me the withdrawal could take and I quote "some days" until payment can me made to my web wallet account, seriously this is ridiculus.

Maybe if the casino came clean and told us what was really going on I would have more patience but the fact that they haven't just upsets me further and makes me think that the winnings will not be paid. Couple that with the technical difficulites with regards to logging on makes me wonder.

I have PM'd the rep but will wait a reasonable time before submitting a PAB. Right now its been a week since I cashed out so I would think its too early to submit a PAB.

Lets hope we get some news about what is up with Purple Lounge soon to explain these issues. IMHO this is not the way an accredited casino behaves.

 

[whatever]

Right now its been a week since I cashed out...

Today is my two month 'anniversary'.

 

[maxd]

... I wonder if Maxd has received a flurry of PABs regarding Purple Lounge lately?

Nope, just one thus far, and that only came in late last week.

I would encourage anyone with outstanding and over-due withdrawals to consider the PAB process (see the links in my sig). These guys are on the Accred list and this situation is not sounding good. The PAB system is there to help you.

 

[maxd]

Nope, just one thus far ....

I should probably mention that the invitation has brought others forward. So now, yes, an unusual number of PAB issues are popping up.

 

[De Beuker]

I should probably mention that the invitation has brought others forward. So now, yes, an unusual number of PAB issues are popping up.

I guess updating the tread to 'resolved' is a mistake?

Still unable to even log in to the casino..

 

[hakapuku]

I guess updating the tread to 'resolved' is a mistake?

Still unable to even log in to the casino..

Yes, that looks like a joke...

 

[The Don]

How is this resolved? I don't want the rep looking at this thinking we've laid down the pitchforks.

 

[specialK]

Casino client is down, poker client is down, trading on stock market is suspended, live chat support is unavailable.
So... in some way it is resolved.

 

[trebord]

I got this email from them almost a full week later...


Thank you for sending your documents, however we cannot accept expired documents.
Please provide us a valid passport or driving licence in a minimum of 300dpi quality.

Thank you.


Kind regards,

Victoria
Purple Lounge Payments and Authorisation Team

My photo on my license expired that's all. No other casino have rejected this. Pretty shabby imo.

 

[maxd]

How is this resolved?

The OP started the thread with this post:

I have waited over one month for my withdrawal.
Any one else experiencing this from Purple Lounge?

S/he later posted the following:

Thank You for the help. My withdrawal was processed.

Clearly the OP's issue was taken care of, hence the thread update to "Resolved".

This says nothing about all the other complaints which are obviously piling up at an alarming rate. That is another, larger issue: see Be Aware: Purple Lounge is not responding ....

For those that are wondering I do not have access to the Accred listing for Purple Lounge so am unable to make any changes/updates there. That is something that Bryan will have to take care of when he has a chance (he's currently on the road, attending GIGSE). Needless to say I've raised a flag on this for him to see ASAP.

 

[jetset]

The plot thickens...Media Corp has just (today) announced the departure of a key director, Chris Gorman, whom I think was the founder of Purple Lounge.

The April 16 trading suspension was to do with the group's moves on acquiring Gaming Media Group Limited (see Casinomeister News)

 

[vinylweatherman]

The plot thickens...Media Corp has just (today) announced the departure of a key director, Chris Gorman, whom I think was the founder of Purple Lounge.

The April 16 trading suspension was to do with the group's moves on acquiring Gaming Media Group Limited (see Casinomeister News)

I fail to see how a total suspension of business activity for a number of days, yet with no suspension of running costs, helps a business make a profit. If this was a legitimate "technical issue", their top brass would be "all over" those responsible like a rash, and would be handing out some major bollockings by now to their contractors such as Microgaming and the hosting organisation for their gaming servers.

Whenever this kind of "technical issue" has ocurred in the past, it has turned out to be a case of "run out of money syndrome", something no amount of technical expertise can fix, hence the lengthy downtime.

If the CASINO is down, this is more Microgaming than the operator, since Microgaming control the gaming servers. Microgaming shut off gaming on Casino Action before any formal announcement was made that the operator (TUSK) had called in the receivers.

This sounds more like a "rescue takeover" rather than an "acquisition" by Media Corp. The statement that it is a "reverse takeover" actually means that it is Media Corp that is being taken over by a larger, but perhaps unlisted, company. By doing it this way, the listing can remain in place, although it is normal to suspend trading where circumstances are so unstable that a true market cannot be made in the shares.

It appears as though Media Corp needed this deal to go ahead as fast as possible, and the length of time it has taken has meant that they have now run out of liquidity and can no longer continue trading until the deal is done. Hopefully, the deal will go ahead, and players will get paid. It is if the deal falls through that players need to worry, even if only that they will end up with yet another Casino Rewards account

 

[jetset]

There's something definitely 'funny' going on here.

I contacted Media Corp's "communications agency" earlier today asking a series of questions, and there has - like the casino reps - been no response at all.

I think Max's warning today is very timely....