I deposited and played at 3 casinos of this group- Royal Vegas, Vegas Palms and Europalace.
I won 734, 276 and 649 respectively. I sent everything they asked me for- all kind of documents.
And then they lock my account, no explanations, nothing. Later I contacted the casino representative at this website.
And he told me that I contravened their terms by betting 30% of the bonus I received.
I check my notes and I see my mistake- I thought one cannot bet more than 30% of the bonus received.
And it turned out that one cannot bet the sum EQUAL to 30% or more. At Vegas Palms and Europalace
casino my maximum bets were 30 and 45 respectively (e.g. exactly 30% of the bonus). But at Royal Vegas
my maximum bet was 40 (of 150 euro bonus) which is LESS than 30%. I acknowledged my mistake at Vegas Palms
and Europalace (although it is only 1 euro mistake- I accept this). And I was waiting for my deposits to
be refunded. And regarding Royal Vegas- I did not violate any TERMS so I should be paid in full.
But representative told me that "It is immaterial whether you tried to do the same at Royal Vegas" , that I abused their
bonus system and they confiscate ALL MY WINNINGS AND ALL MY DEPOSITS - including Royal Vegas!
Can you imagine this?
I won 734, 276 and 649 respectively. I sent everything they asked me for- all kind of documents.
And then they lock my account, no explanations, nothing. Later I contacted the casino representative at this website.
And he told me that I contravened their terms by betting 30% of the bonus I received.
I check my notes and I see my mistake- I thought one cannot bet more than 30% of the bonus received.
And it turned out that one cannot bet the sum EQUAL to 30% or more. At Vegas Palms and Europalace
casino my maximum bets were 30 and 45 respectively (e.g. exactly 30% of the bonus). But at Royal Vegas
my maximum bet was 40 (of 150 euro bonus) which is LESS than 30%. I acknowledged my mistake at Vegas Palms
and Europalace (although it is only 1 euro mistake- I accept this). And I was waiting for my deposits to
be refunded. And regarding Royal Vegas- I did not violate any TERMS so I should be paid in full.
But representative told me that "It is immaterial whether you tried to do the same at Royal Vegas" , that I abused their
bonus system and they confiscate ALL MY WINNINGS AND ALL MY DEPOSITS - including Royal Vegas!
Can you imagine this?