- Joined
- Jun 30, 1998
- Location
- Bierland
Both Mr Green and Redbet have been removed from the Accredited Casino section pretty much for giving a months' long run-around with some player issues.
Max and I have been extremely patient concerning the amount of man-hours we have committed to dealing with a handful of complaints, but the staff at Mr. Green/Redbet have not been as responsive as I would have expected. Clearly not what I would have expected from one of our Accredited Casinos.
I was promised several years ago by Redbet's representative that all of the players coming from Casinomeister would be given VIP treatment (Max is my witness). The rep from Mr. Green has been to my house and we have even hiked in the local forest to a Biergarten in the woods. We saw eye-to-eye on a number of things - most importantly - how players are to be treated and what is expected from an Accredited Casino.
But with a recent staff change, it's a different story. Now it's speak-to-the-hand - and a no-can-do attitude towards Casinomeister to communicate about player issues.
So with a heavy heart, Mr. Green and Redbet are now listed in the Grey Zone section of the reviews. I am sure most players won't have problems there, but if you do we won't be able to help.
Max and I have been extremely patient concerning the amount of man-hours we have committed to dealing with a handful of complaints, but the staff at Mr. Green/Redbet have not been as responsive as I would have expected. Clearly not what I would have expected from one of our Accredited Casinos.
I was promised several years ago by Redbet's representative that all of the players coming from Casinomeister would be given VIP treatment (Max is my witness). The rep from Mr. Green has been to my house and we have even hiked in the local forest to a Biergarten in the woods. We saw eye-to-eye on a number of things - most importantly - how players are to be treated and what is expected from an Accredited Casino.
But with a recent staff change, it's a different story. Now it's speak-to-the-hand - and a no-can-do attitude towards Casinomeister to communicate about player issues.
So with a heavy heart, Mr. Green and Redbet are now listed in the Grey Zone section of the reviews. I am sure most players won't have problems there, but if you do we won't be able to help.