winbig
Keep winning this amount.
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
This just really gets to me. So I get a "VIP Upgrade" email from Raging Bull that offers a free chip. Cool, right? It says it's available in the lobby. Well, it's not. I go to live chat, and to make a long story short, I'm told that it was sent to ALL Raging Bull players.
FWIW, I'm not pressuring anyone to honor this. Just wanted to let y'all know what they're doing. Maybe it was an honest mistake, maybe it's a ploy to get people to log in and deposit in hopes of getting the free chip; who knows.
I wouldn't have minded as much if they had only sent 1 email, but they sent 3 separate ones. The free chip amount increased with each one, as the first email was the bottom level VIP plan, then the middle, and finally the top tier.
What's up? Maybe the rep can chime in, here?
PS: If the CS live chat operator can't talk to a player right away, then don't connect...leave the player in queue. I'd rather wait in queue than to know the agent is connect but apparently busy helping someone else.
PPS: Although I haven't deposited at Raging Bull, I have at their sister site, Grand Fortune.
FWIW, I'm not pressuring anyone to honor this. Just wanted to let y'all know what they're doing. Maybe it was an honest mistake, maybe it's a ploy to get people to log in and deposit in hopes of getting the free chip; who knows.
I wouldn't have minded as much if they had only sent 1 email, but they sent 3 separate ones. The free chip amount increased with each one, as the first email was the bottom level VIP plan, then the middle, and finally the top tier.
What's up? Maybe the rep can chime in, here?
PS: If the CS live chat operator can't talk to a player right away, then don't connect...leave the player in queue. I'd rather wait in queue than to know the agent is connect but apparently busy helping someone else.
....after a few minutes of silence:
Me: Hello?
CSR: I'm sorry for the delay. I'll be right with you.
CSR: I'll be right with you.
Me: ok
CSR: Thank you for waiting. I'll be with you in just a moment.
CSR: I'm sorry for the delay. I'll be right with you.
CSR: I'll be right with you.
PPS: Although I haven't deposited at Raging Bull, I have at their sister site, Grand Fortune.