- Joined
- Dec 15, 2014
- Location
- Hagen
Hello,
I am here because Major Tom casino closed my account with 2700 euros in it, refuses to tell me why this is happening and I don't know what to do.
I signed up around 2 weeks ago, deposited 100 euros, received a welcome bonus and won around 2700 euros. I withdrew a couple of hundred and a few days later when the money didn't arrive and I wanted to check why I couldn't login to my account anymore. I contacted the support and they told me there are some discrepancies in my account and that's why my account has been loocked. When I asked how I can withdraw my money, they said they will check with the security department which will email me within 24h-48h. I waited but nothing happened. I contacted the live support again and I saved this conversation:
Alexia: Hi , thank you for contacting support, how are you doing today?
boris: Hi
boris: i messaged the livesupport 2 days ago
boris: because i cant login to my account
Alexia: I'll happily check into that for you, may I have your username or e-mail address please?
boris: they said there are some discrepancies on my account and they will message me soon
boris: within 24h-48h time
boris: but i didnt get an answer yet and im very unsatisfied because i have no idea what is going on or why i cant access my account
boris: xxx is my username
boris: and zzz my email
Alexia: I'm sorry for the delay. I'll be right with you.
boris: ok
Alexia: Thank you for waiting I do see the account is locked due to descrepencies and player security is investigating the matter for now the account will remain locked
boris: i want to know what is going on
boris: what descrepencies
boris: i did nothing wrong
boris: like also if i cant login to my account how do i withdraw my money?
boris: you told me the same thing 2 days ago
boris: and said someone will message me within 24h to 48h
boris: but nothing happened
boris: so now i ask again and no answer again
Alexia: Im sorry boris but currently the account will not be unlocked and that amount is confiscated by player security department
boris: why? and when will it be unlocked?
boris: and when will someone explain me why this is happening
boris: ?
boris: u cant take my money
boris: i won it fair and did nothing wrong
boris: hello? are u still there?
Alexia: Regrettably that is what player security has advised and I am not at liberty to advise anything further
boris: i am asking WHEN will someone tell me what is going on or when will this matter be solved?
Alexia: and I am advising you as per player security the account is going to remain locked
boris: what?
boris: what is the reason?
boris: this is crazy
boris: you cant close my account without giving any reason
boris: where can i complain? This is beyond crazy
boris: i did nothing wrong
Alexia: Im sorry boris but the decision by player security is final and the account remains locked
boris: i am asking why???
boris: with what reason??
boris: i did nothing wrong
Alexia: As I have advised O am not at liberty to say
boris: so who do i have to talk to about this matter to get this information?
boris: this must be a mistake
Alexia: There is no mistake unfortunately player security as I mentioned picked up descrepencies on your account - the account is locked due to this
boris: what descrepencie? i dont understand??
boris: Are you still there?
Alexia: as I mentioned I am not at liberty to say
I really don't know what to do now and I am shocked that it's allowed for a casino to treat a customer like this.
Did anyone have a similar experience with Major Tom?
What are my legal options? Should I go see my lawyer or contact the licensor of them?
I'm sorry if I come across a bit stupid but this never happened to me before and I don't know how to handle this situation.
I am here because Major Tom casino closed my account with 2700 euros in it, refuses to tell me why this is happening and I don't know what to do.
I signed up around 2 weeks ago, deposited 100 euros, received a welcome bonus and won around 2700 euros. I withdrew a couple of hundred and a few days later when the money didn't arrive and I wanted to check why I couldn't login to my account anymore. I contacted the support and they told me there are some discrepancies in my account and that's why my account has been loocked. When I asked how I can withdraw my money, they said they will check with the security department which will email me within 24h-48h. I waited but nothing happened. I contacted the live support again and I saved this conversation:
Alexia: Hi , thank you for contacting support, how are you doing today?
boris: Hi
boris: i messaged the livesupport 2 days ago
boris: because i cant login to my account
Alexia: I'll happily check into that for you, may I have your username or e-mail address please?
boris: they said there are some discrepancies on my account and they will message me soon
boris: within 24h-48h time
boris: but i didnt get an answer yet and im very unsatisfied because i have no idea what is going on or why i cant access my account
boris: xxx is my username
boris: and zzz my email
Alexia: I'm sorry for the delay. I'll be right with you.
boris: ok
Alexia: Thank you for waiting I do see the account is locked due to descrepencies and player security is investigating the matter for now the account will remain locked
boris: i want to know what is going on
boris: what descrepencies
boris: i did nothing wrong
boris: like also if i cant login to my account how do i withdraw my money?
boris: you told me the same thing 2 days ago
boris: and said someone will message me within 24h to 48h
boris: but nothing happened
boris: so now i ask again and no answer again
Alexia: Im sorry boris but currently the account will not be unlocked and that amount is confiscated by player security department
boris: why? and when will it be unlocked?
boris: and when will someone explain me why this is happening
boris: ?
boris: u cant take my money
boris: i won it fair and did nothing wrong
boris: hello? are u still there?
Alexia: Regrettably that is what player security has advised and I am not at liberty to advise anything further
boris: i am asking WHEN will someone tell me what is going on or when will this matter be solved?
Alexia: and I am advising you as per player security the account is going to remain locked
boris: what?
boris: what is the reason?
boris: this is crazy
boris: you cant close my account without giving any reason
boris: where can i complain? This is beyond crazy
boris: i did nothing wrong
Alexia: Im sorry boris but the decision by player security is final and the account remains locked
boris: i am asking why???
boris: with what reason??
boris: i did nothing wrong
Alexia: As I have advised O am not at liberty to say
boris: so who do i have to talk to about this matter to get this information?
boris: this must be a mistake
Alexia: There is no mistake unfortunately player security as I mentioned picked up descrepencies on your account - the account is locked due to this
boris: what descrepencie? i dont understand??
boris: Are you still there?
Alexia: as I mentioned I am not at liberty to say
I really don't know what to do now and I am shocked that it's allowed for a casino to treat a customer like this.
Did anyone have a similar experience with Major Tom?
What are my legal options? Should I go see my lawyer or contact the licensor of them?
I'm sorry if I come across a bit stupid but this never happened to me before and I don't know how to handle this situation.