Good Evening,
I am using my daughter's account as I have just become aware of her compulsive gambling so forgive me if I'm doing anything wrong. I've taken control of all her online accounts and have closed some down. By the looks of things it's been going on a while but has snowballed over the last month. She got a large amount of money over £8k and has gambled it away plus £5k of my money from my PayPal. I was in hospital when she got my details. I explained the situation to Paypal and they refunded some of one casino. I then noticed more but they say that it is not their issue. She also won from a casino and that has paid some of what she's played back. I'm helping her because my daughter does have a history of depression and anxiety including suicide attempts and self harm. She is in treatment now but I have to at least try to find away of getting my money back. I went to GamCare, gambling commission and LGA and have found a part that says about Duty of Care and Customer interaction. It says that if a players account shows signs of problem gambling or strange activity then the casino should act on this. None of the casinos have and the ones I've seen show such activity. IE June - Feb 2014 deposits £435 then 18th March 2014 - 7th April 2014 £4185!!! The others are the same. Can anyone advise?
Thank you in advance
Lew
I am using my daughter's account as I have just become aware of her compulsive gambling so forgive me if I'm doing anything wrong. I've taken control of all her online accounts and have closed some down. By the looks of things it's been going on a while but has snowballed over the last month. She got a large amount of money over £8k and has gambled it away plus £5k of my money from my PayPal. I was in hospital when she got my details. I explained the situation to Paypal and they refunded some of one casino. I then noticed more but they say that it is not their issue. She also won from a casino and that has paid some of what she's played back. I'm helping her because my daughter does have a history of depression and anxiety including suicide attempts and self harm. She is in treatment now but I have to at least try to find away of getting my money back. I went to GamCare, gambling commission and LGA and have found a part that says about Duty of Care and Customer interaction. It says that if a players account shows signs of problem gambling or strange activity then the casino should act on this. None of the casinos have and the ones I've seen show such activity. IE June - Feb 2014 deposits £435 then 18th March 2014 - 7th April 2014 £4185!!! The others are the same. Can anyone advise?
Thank you in advance
Lew