I second that glodge, murder1 has to tone it down a bit, he's really over the top here.
Good for FL for taking another look at crushgrove's account and finding the problem, and for reopening his account and sending his money. I hope he'll let us know if he's happy with this outcome.
Good for you to Wim for personally reviewing each locked account, I think that is a necessary step when banning someone, since that is the ultimate punishment.
I think people don't realize just how many fraudsters there are out here who are trying to rape the casinos with fake addresses & IDs. The anonimity of the internet makes this SO easy, far easier than in land based casinos. In land based casinos, you are on camera as soon as you walk in the door and rarely if ever out of sight of one. They know who you are if you are a regular or scammer, etc and will boot you out as soon as the recognize you if you are persona-non-grata. Doesn't matter what name you're using that day, they look at your face. Something that can't be done on the internet (yet), so they have to use other methods to root out the bad guys.
This unfortunately means that some innocent people will be judged guilty sometime, but if you are polite and don't fly off the handle right away, you can most likely straighten out the discrepancy and get your account unlocked. I can speak from experience on this because it happened to me more than once.
A person living in the same state with the same name as mine charged back to Riverbelle flash casino a year or so ago. Immediately, they assumed we were the same person and locked ALL of my casino accounts that were processed by Proccyber. This was probably in the range of 15-20 accounts, some of which had $$ in them. I called the casino who had me call proccyber. I explained to them that I'd never played at a flash casino at that point and never done a chargeback. They looked at my address, d.o.b., and credit cards and decided that we were indeed 2 different people. My accounts were unlocked shortly thereafter. Had we been at a land based casino, it wouldn't have happened since we'd presumably look totally different.
So give the online casinos a little slack when they lock you out, and above all be polite or at least professional when dealing with them to try to clear it up. The good ones will even give you a bonus to make up for the inconvenience (which is something FL did for me).