Fortune Room Steals Money

[johnnydemp]

Please casinomeister, enlighten me as to why you feel the casino has detected fraud. Because they say so? If you would like a copy of the ID I sent I would be happy to send it. Eventhough you are not an expert on the issue of fake ID, are you? For one the experts at FL could not even decipher that I had sent back and front of my bank card not a visa. They must be real experts if they cant even differentiate between the two. The fact that you are siding with the casino with no proof puts you in the same position as the people who have written that the casino is in the wrong. I assure you the ID is not fake, and eventhough you are not an authority on the subject (excuse me if you are) I will send it to you if you give me your email address.

 

[cipher]

No offense to you Bryan but, anytime that an organization such as FL who purports to be as large as they would have everyone believe they are. Should have the ability to employ more than one person that can respond factually and with reliable information to a player's inquiry without going dead silent to multiple emails, phone calls and repeated posts.

I'm not relying on anything that's been said by anyone other than WIM himself.

If it "proves-out" that Johnnydemp as well now another person with the exact same problem are wrong then so be it. But the absolute lack of professionalism as demonstrated by this FL group is nothing short of abhorrent and should not be condoned and/or sanctioned in any shape matter or form.

Recently, you mentioned in another instance that "where there is smoke there is generally fire" or words to that effect. This latest issue as well as other issues related to the FL group of not even a month ago certainly have created a great deal of smoke again.

 

[jinnia]

jamesdean,

defending and advertising someone or something are two different things.

I'm sure as soon as the meister gets back from his vacation, he'll help get to the bottom of it, or at least try his best to do so.

 

[pokeraddict]

I agree with Johnnydemp, just because FL says this is fraud doesnt make it fact. Going to back the incident with firepay, why was it me that scammed them? Bryan took the side in an instant citing emails they forwarded to him that i wrote before i got to the bottom of it. That was fine, everyone is entitled to their opinion and i never thought any less of him for it, i find the site to be much more informative the the petty $$ they were trying to get me to pay twice. FL never for a second would consider the error (if there really was one)was somewhere else. Once all the checks cleared there was always a check # missing of $120 but the combined amount claimed to be owed was over $400 with FL claiming #'s all over the place from $120-$290. With more then enough $$ in my money market/stock portofolio to make a 25% down payment on my house in this account i bounced a ACH that both my bank and firepay say cleared? I even forwarded the firepay email that said "Your account is in good standing" twice with the contact name even though firepay would never answer my phone calls. It was just assumed i was a crook EVEN after i offered to meet them somewhere in the middle and wire to them immediately since it seemed the fault may not have been either one of us. They even had the nerve to call my old house at 6:30am, a clear violation of fair debt collecting practices in my country, they were 1 more phone call from having authorites notified of their behavior. After the second forward of the firepay email i never heard from them about this but now over the next few months all these complaints about non payment and bounced checks make me realize it was all it may have been a scam to begin with. I sure am glad they insisted i send full amount they claim i owed, which i refused to do because it was generous enough of me to offer to meet them halfway, because if i had met them halfway i would feel totally ripped of now.



(Message edited by Pokeraddict on July 20, 2003)

 

[Casinomeister]

Yeah, let me get back to this when I get home At the moment, the casino has detailed to me what they felt was wrong with the documentation. I am proposing that johnnydemp provide for me the same things, thus I can see where what went askew

There was also an ncedent where colincastor provided a casino with what they claimed was fraudulent ID stuff. I convinced them that he exists. His winnngs were awarded after that

Turksh keyboards suck! I have to guess where half of the keys are!

Anyway, please wait until I get home (mddle of next week) Johnnydemp, you may send whatever you sent to the casino to my adress n the forum Thanks!

 

[crushgrove]

Hi Mr Meister, I think I have a similar claim as the one which originally began this thread. I was wondering if you could help me to get my money back, I am currently owed 1500$ which includes a 1000$ deposit. I hope you are able to help me out.
Thank you

 

[fortunelounge]

I am currently investigating why chrushgrove's account was locked and will report back later during the day.

VP Operations
Fortune Lounge

 

[fortunelounge]

After personally re-assessing the documentation crushgrove supplied, I had his account re-opened and the cash-in is currently being processed.

Although I can understand why the decision was made to lock the account, it has now prompted me to implement a process where I will personally evaluate every account that is locked in order to ensure that we do not have a situation such as this again.

Again, we regard comments and complaints in this forum in a very serious light and will investigate each and every issue. If we are wrong, we are wrong and we will not deny it. On the other hand, when we act and react as in the case of johnnydemp, it is with absolute conviction and proof.

As mentioned before, we accept the fact that we do make mistakes and that it is not possible to live up to every player's expectations. We are, however, putting in an enormous effort to improve.

I, again, invite any player who has had an unsatisfactory experience with us to contact me directly and I will personally deal with the issue.

I have sent a letter of apology to crushgrove.

VP Operations
Fortune Lounge

 

[murder1]

Hey, Mr./Mrs. Fortune Lounge you are so full of -- naughty words have been deleted.

(Message edited by admin on July 24, 2003)

 

[glodge]

murder1,

I think most of here have at one time or another been involved in a account dispute & or payment drama with an online casino. It's frustration, very much so.

However I don't think reverting to name calling is going to win you any respect or popularity prizes.

If anything FL is IMO trying to fix the problem/s. I've seen other casino's turn there back & exit forums, because of name calling and bashing. Would you prefer that FL did the same here!

Man take a chill pill & relax.

 

[jpm]

I second that glodge, murder1 has to tone it down a bit, he's really over the top here.

Good for FL for taking another look at crushgrove's account and finding the problem, and for reopening his account and sending his money. I hope he'll let us know if he's happy with this outcome.

Good for you to Wim for personally reviewing each locked account, I think that is a necessary step when banning someone, since that is the ultimate punishment.

I think people don't realize just how many fraudsters there are out here who are trying to rape the casinos with fake addresses & IDs. The anonimity of the internet makes this SO easy, far easier than in land based casinos. In land based casinos, you are on camera as soon as you walk in the door and rarely if ever out of sight of one. They know who you are if you are a regular or scammer, etc and will boot you out as soon as the recognize you if you are persona-non-grata. Doesn't matter what name you're using that day, they look at your face. Something that can't be done on the internet (yet), so they have to use other methods to root out the bad guys.

This unfortunately means that some innocent people will be judged guilty sometime, but if you are polite and don't fly off the handle right away, you can most likely straighten out the discrepancy and get your account unlocked. I can speak from experience on this because it happened to me more than once.

A person living in the same state with the same name as mine charged back to Riverbelle flash casino a year or so ago. Immediately, they assumed we were the same person and locked ALL of my casino accounts that were processed by Proccyber. This was probably in the range of 15-20 accounts, some of which had $$ in them. I called the casino who had me call proccyber. I explained to them that I'd never played at a flash casino at that point and never done a chargeback. They looked at my address, d.o.b., and credit cards and decided that we were indeed 2 different people. My accounts were unlocked shortly thereafter. Had we been at a land based casino, it wouldn't have happened since we'd presumably look totally different.

So give the online casinos a little slack when they lock you out, and above all be polite or at least professional when dealing with them to try to clear it up. The good ones will even give you a bonus to make up for the inconvenience (which is something FL did for me).

 

[jetset]

Well said, jpm.

 

[jpm]

Thanks jetset. Hey, look at that, I graduated to 'Meister Member'! Woohoo!

 

[glodge]

jpm,

Congrats on achieving the next level :yes:

I'll have a :beer: for you!

 

[crushgrove]

I would just like to report that Th VP from Fortune Lounge contacted my and I requested the cash out to neteller once again, I'll tell everyone when I recieve it. I was also rewarded a bonus 20$ for the trouble but lost it at JOB
. Thanks FL for righting this problem.

 

[jpm]

LOL, thanks! Have 2, I'm buying.

:beer:

:beer:

 

[pokeraddict]

Although my opinion of this group might not be the same as Bryan's i must agree with him, it takes alot of balls for a casino to come into an open forum when you've been wrong and admit openly to it. Maybe they can start catching the mistakes now before they get to this point, bringing lockouts to the top before locking is a good start.

 

[Casinomeister]

murder1's account has been suspended until he promises to behave himself.

Name calling and insulting behaviour will not be tolerated in this forum.

 

[linda7]

Hi Bryan,

Hope you had a great vacation. I am sure it was much needed. Glad you and the family are back, safe and sound.

Sincerely, Linda7

 

[Casinomeister]

Thanks! It was surprisingly nice, but not stress-free since the kids were there.

Johnnydemp--I was hoping by now you would have forwarded me the same documents that you sent the casino. This would give me the chance to compare notes. If you don't want my assistance. That's your perogative.

Please be assured that any specific information given to me will be kept private CC#s etc.

 

[Casinomeister]

Johnydemp has forwarded me the stuff.

Just to keep everyone updated.

 

[murder1]

This is my 2 cents. Meister I hope that you are able to get Johnnydemp his money. The only reason I can see not paying him his winnings. Is that he used a stolen or fraudulent Credit Card. But if the Credit Card hasn't come up missing or Stolen. I feel he is entitled to his winnings. "The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized."

He has the right to his own privacy. This sending in personal documents and SS# has gone too far. If someone would make a purchase on the Internet. Like Ebay, Amazon, or whatever...they don't ask you to send in a picture id and private documents. Even though you are buying goods via Credit Card. JohnnyDemp I am standing by you 100% as long as you made the purchase from a legit source. The rest is total BS!

 

[Casinomeister]

Hi Murder1,

What about identity theft or falsification of IDs? This is a VERY common occurance, and this is something that most casinos are really cracking down on. I see it quite often, and I've also seen instances where vigilant casinos have thought they were being defrauded, when they weren't.

Also, the online casino business is an International one. Most of the operators are not American, and many of the players aren't as well, to include Johnnydemp. SSN# was never an issue and the IV ammendment doesn't really apply here.

Oh and by the way, Murder1 has agreed not to call anyone any more naughty names.

 

[johnnydemp]

Murder1, thanks for the support.

The crazy thing is that I made the deposit with neteller and the so called visa their experts are in conflict with was actually a bank card since I dont have a visa.

As well this is the same ID i had to provide neteller with in order to certify my neteller account.

They felt the ID was sufficient.

My hands are in the air on this one.

 

[thesmacker]

This simply seems like a case now of the casino trying to maintain that they are right sometimes and wrong sometimes by paying one of the disgruntled players and maintaining a firm stance that the other is in the wrong. They want to keep up the credibility of their security features by holding firm that johnnydemp is fraudulent even if they know he is not. This is unfortunate for johnnydemp, the more vocal of the 2 players, crushgrove being the other, and because of this he seems to be getting punished.

FL definitely has some work to do with their service. I made a cashout a while back, filled out their form asking to be paid to neteller and recieved a cheque. Other people I know have the same problem. If they cannot even perform such a simple task as paying a player to the account he requested I shudder to think of what other shortcomings they have. I now only play at 3 casinos, supervegas, the riverbelle, and golden palace. For some reason they give players very little in the way of hassles and are able to pay me when and where I want to be paid. For such a supposedly large and professional operation FL sure does cause a lot of problems with their players. Why is it that supervegas is such a huge operation with a large number of players and you dont see threads on them on a weekly basis with players bitching about something like you do with FL? Makes you wonder.