I've been playing at Energy Casino for a few months now, generally ok apart from laggy spins at times and being disconnected a few times, but a good choice of games and fast withdrawals.
I know that the RTP isn't determined by the casino, but my luck has been pretty poor here. I've deposited £10k and withdrawn £5k overall. Tonight was a new low though. I deposited £130 and took the 50% bonus. My £195 was swallowed up in record time, mostly by Gonzo's Quest which delivered a RTP of 26%!
What was disappointing was that when I contacted CS to ask for a free chip I was refused at first and then offered a total of £5. Ok, they don't have to offer anything, but I would have hoped that my custom was appreciated a bit more!
Chris
Hi Chris,
Thank you for your feedback.
Support decides about the free bonuses and true they may give a smaller amount of bonus which does not satisfy the customer. As I see that happened in your case.
We can't influence the games outcome, but we are trying to help our players as much we can and we try to make their game sessions more enjoyable. Please check what offers we had in August:
1. 03/08/2015: Game of the Week promotion - Double EnergyPoints - 50% Reload Bonus up to 100€
2. 07-09/08/2015: Slotmania Race - 1st Round - Prize pool 500€ + 600 Free Spins
3. 05-12/08/2015: Bridesmaids promotion - Prizes: 20 Free Spins + DVD pack
4. 14-16/08/2015: Slotmania Race - 2nd Round - Prize pool 500€ + 600 Free Spins
5. 10/08/2015: Game of the Week promotion - Double EnergyPoints - 50% Reload Bonus up to 100€
6. 21-23/08/2015: Slotmania Race - 3rd Round - Prize pool 500€ + 600 Free Spins
7. 17/08/2015 - End of Summer promotion - Week 1 - 10 Free Spins + EnergyCasino Beach Towel
8. 17/08/2015: Game of the Week promotion - Double EnergyPoints - 50% Reload Bonus up to 100€
9. 24/08/2015: Dazzle Me - Game release promotion - 20 Free Spins giveaway
10. 24/08/2015: Game of the Week promotion - Double EnergyPoints - 50% Reload Bonus up to 100€
11. 24/08/2015 - End of Summer promotion - Week 2 - 20,30 or 50 Free Spins daily.
12. 50% Summer Sale promotion in EnergyShop
13. Exclusive Free Spins Giveaway for CasinoMeister members (Dead or Alive, 10 Free Spins)
14. 28-30/08/2015: Slotmania Race - 3rd Round - Prize pool 500€ + 600 Free Spins
15. Slotmania Monthly race prize pool: iPad Air 2, EnergyCasino gadgets, Free Spins. 100 Winners
+ VIP Tournaments
Well, I don't say that this should impress you, but as you can see we try to satisfy our players and these promotions could help. Upon this you can always exchange your EnergyPoints into real cash. You can also check our Blog page, ask our support or check our main page, where we share all the important information's about the actual promotions.
Near by every slot machine from our portfolio you can find the Daily, Weekly and All time leader-board of our Winners and the big hit stories in our Blog.
I know that after one or more unlucky sessions, we the players, are all mad and I know that this post may not change your actual impression. I just hope that from now on, you will participate in these offers which may help you to get more free bonuses. As you can see, in case you would like to get free bonuses or gifts You don't need to wait for our support decision. By participating in these tournaments, promotions, contests, bonus offers you can control that.
I wish you good luck! Please feel free to share your feedback's with us. It helps a lot!
Regards,
Norbert