Noelia 10:21am Hello xxx welcome to Casino Room Live Chat, how can I help you?
Me 10:21am Hi, I haven't received my recent payment into my Skrill account as yet
Noelia 10:22am let me check
Me 10:22 am ok
Noelia 10:26am Please provide color photos of:
* Your government issued ID
* A bank statement, or a certificate from a utilities supplier, with your address and not older than 3 months, confirming an arrangement to pay services like phone, credit cards, tax bill.
* Front of the registered Credit Card(s). Please make sure you hide the first numbers so that only your name and the last four digits remain visible.
*****3611,
That infformation needs to be send to
idchecks@casinoroom.com
Me 10:27am Why my credit card number when I made a deposit and withdrawal with Skrill?
10:31am Are you still there?
Noelia 10:31 am Yes
Is there anything else I can do for you?
Me 10:32am I asked why I should send a copy of my card when I didn't make a deposit via my card
Me 10:35am Why am I not getting an answer?
Noelia 10:36am Sorry,
Our system performs electronic verification, for example we are able to verify identity against sources like the electoral roll or bank ID and our transaction system also performs address verification.
KYC is still required in the context of internal audits, this is in line with AML regulations and it's good practice when the customer's not present.
Me 10:37am I don't understand it because I have made previous withdrawals. This sounds like a stalling tactic. But I will provide the details but am not happy about it
Have a good morning