Baptism by Fire - success Casino Luck is going to give a try

[The Viking]

Thanks for the reply but may i suggest you update the terms then because both the xWR and were you would never void a win is differnt to what you say here
28.2 Wagering requirements for winnings from free spins are 50x the amount won unless otherwise specified. (Please refrain from requesting any withdrawal of the bonus and any associated winnings before fully clearing the wagering requirement. Such requests will automatically forfeit the bonus and any associated winnings

Hi Viking!

Thanks for the feedback

As I wrote in an earlier post, the winnings from these 100 welcome free spins is the only bonus we cannot technically show the remaining WR for in the available bonus section. We are currently working on a feature for this though. These free spins winnings will be locked into the Netent games until the 30x WR is cleared. If you are technically able to request a withdrawal, that means the funds have been released to your casino base account and thus the WR has been cleared. You will never be put into a situation where you technically can make a withdrawal and risk losing/voiding any funds with these free spins winnings.

p.s. All other bonuses like deposit bonuses, loyalty bonuses, reload bonuses, free-cash, etc, will be visible in the "available bonus" section and will display the remaining WR updated in real time.

 

[CasinoLuck_Eric]

Thanks for spotting this, Viking.

That is from the general terms and it seems someone (oops) has missed to update them. I´ll make sure it is updated asap to reflect how things actually work now.

Thanks for the reply but may i suggest you update the terms then because both the xWR and were you would never void a win is differnt to what you say here
28.2 Wagering requirements for winnings from free spins are 50x the amount won unless otherwise specified. (Please refrain from requesting any withdrawal of the bonus and any associated winnings before fully clearing the wagering requirement. Such requests will automatically forfeit the bonus and any associated winnings

 

[CasinoLuck_Eric]

Thanks buddy Very impressive to turn 5 free spins into 2k

Just wanted to make a mention (still Next related, until Eric opens a Next thread) since it involves Eric:

The free 5 spins? well, lesson is - never poo-poo a free 5 spins. Got those up to a whopping 2k - played down to $500...but $500 is still $500 from FREE.
Minor issue with docs (hadn't realized they just expired on my last birthday, or I'd have run with the 2K, but couldn't withdraw)...but Eric has kindly locked those funds for me so I can withdraw when I update. So, thanks. Oh - and this is why the mention - besides the service? The OPPOSITE of enticing to play funds - the rep encouraged the withdraw - so kudos to Eric.

 

[paul7388]

was thinking of signing up but name rang a bell , so entered email and one of passwords id use and it logged me in, im guessing I must of signed up years ago before it changed software as see its an old mobile number , I know I never deposited but don't know if I played a bonus or not, anyway what I was going to ask eric is if I decide to play as obviously I never liked old software would I still use this account, or after all those years without depositing would it give me problems as if it is theres no point depositing , playing different casinos these days and from what I read you get good reports and its the same style casino now as im playing at other places these days

 

[CasinoLuck_Eric]

Hi paul7388,

Our casino has gone through lots of changes over the years. We only offered Netent games when we started out. Now we offer games from 8 different software providers and a brand new live casino.

It should not matter at all that your account is several years old and unused, but please PM me your username and I´ll check it out.

was thinking of signing up but name rang a bell , so entered email and one of passwords id use and it logged me in, im guessing I must of signed up years ago before it changed software as see its an old mobile number , I know I never deposited but don't know if I played a bonus or not, anyway what I was going to ask eric is if I decide to play as obviously I never liked old software would I still use this account, or after all those years without depositing would it give me problems as if it is theres no point depositing , playing different casinos these days and from what I read you get good reports and its the same style casino now as im playing at other places these days

 

[chris87]

Just joined and deposited but did not receive the welcome bonus automatically.

CS is off line so had to send a mail and now wait for the reply which is frustrating when you want to play following your deposit!!

Chris

 

[sapit222]

Ive been playing for a while on CasinoLuck & NextCasino & they are both good.
Lots of slots is a big + & they also have good seach options.
Its been a while since i made a withdrawal but at that time it took 12-24 hours to Moneybookers.

 

[Azzurri]

I signed up through an affiliate on the premise I would receive a free $5 to try out. Emailed cs about it and was told I couldn't receive it. I hate when you go through the effort to sign-up and the offer isn't honoured. Won't be depositing there anytime soon. Ever actually.

 

[dunover]

I think I missed out on the monthly reload bonus as I thought it was applied automatically at deposit stage unless you opted out of it. Can't remember if it was added or not.

 

[CasinoLuck_Eric]

Hi,

I'm sorry that you were misled by a third party site. We have no such promotion running currently and we have not given permission to any affiliate to promote such an offer at the moment. This site must have forgotten to remove a very old promotion or simply just made it up. I'd be happy if you could PM me the site url where you found this so I can let them know to stop.

I'm afraid it is hard for us to honor expired promotions or ones that never exited at all. Our support are informed about all current promotions so I cant see that they made any mistake here.

I signed up through an affiliate on the premise I would receive a free $5 to try out. Emailed cs about it and was told I couldn't receive it. I hate when you go through the effort to sign-up and the offer isn't honoured. Won't be depositing there anytime soon. Ever actually.

 

[CasinoLuck_Eric]

Hi Chris,

I hope support fixed this for you quickly, via email. The vast majority seem to get our SUB automatically without any problems at all (provided they choose it and clicked on it in the cashier). But we´ve also heard a couple of players here not getting it. I´d be happy if you could PM me your username so I can have tech look into this. If there is some technical error preventing a few users (old or new) to get the bonus, I want to fix it asap.

Other than that, I hope you had a great experience playing our games

Just joined and deposited but did not receive the welcome bonus automatically.

CS is off line so had to send a mail and now wait for the reply which is frustrating when you want to play following your deposit!!

Chris

 

[CasinoLuck_Eric]

Hi dunover,

It was added automatically, on your first dep this month. I just checked

I think I missed out on the monthly reload bonus as I thought it was applied automatically at deposit stage unless you opted out of it. Can't remember if it was added or not.

 

[dunover]

Hi dunover,

It was added automatically, on your first dep this month. I just checked

Thanks, I couldn't remember getting it, I checked my account but it doesn't seem to show bonuses just the deposits.

 

[chris87]

Hi Chris,

I hope support fixed this for you quickly, via email. The vast majority seem to get our SUB automatically without any problems at all (provided they choose it and clicked on it in the cashier). But we´ve also heard a couple of players here not getting it. I´d be happy if you could PM me your username so I can have tech look into this. If there is some technical error preventing a few users (old or new) to get the bonus, I want to fix it asap.

Other than that, I hope you had a great experience playing our games

Many thanks. I logged in later and CS was on line and sorted it for me.

Great choice of games. My luck wasn't in at first, but then recovered nicely and I've just made a withdrawal.

So a good start so far!

Chris

 

[PCJACKPOT2008]

Every slot is lagging for me tonight. Every win spin lags even more. Incredibly frustrating.

I like the huge selection of slots at CasinoLuck but i've been staying away from Every Matrix for some time and now I remember why.

 

[Nicola]

Me and the OH played at CasinoLuck tonight, excellent choice of games and the live chat facility was friendly and most helpful with adding the bonus.

Annoyingly, every game suffered a lag - even the Microgaming ones. With a £6000.00 wagering requirement on the SUB it is very frustrating @ £2.50 a spin.

A withdrawal has been requested via bank transfer as the win would take our credit card over the 'credit balance' allowed. Will keep you updated on the process but actually feel positive so far about this casino!

 

[Nate]

@ Eric,

I seem to find that the lag is somewhat alleviated if you manage to get the game into full screen mode and navigate away from the main page to 'my account'.

This is not possible at Casino Luck for some reason. Why is there no full screen mode? I do this at Next Casino and am able to get less lag.

Nate

 

[CasinoLuck_Eric]

Hi Nate,

To open a game in full screen mode, you can click a little full screen symbol (left and right arrow) in the casino lobby. It is right next to the casino provider filter buttons. If you activate this option and then start a game it will open in its own window. It works fine for me. Let me know if you cant find the option and I´ll try to explain better with a screenshot.

@ Eric,

I seem to find that the lag is somewhat alleviated if you manage to get the game into full screen mode and navigate away from the main page to 'my account'.

This is not possible at Casino Luck for some reason. Why is there no full screen mode? I do this at Next Casino and am able to get less lag.

Nate

 

[Nate]

Hi Nate,

To open a game in full screen mode, you can click a little full screen symbol (left and right arrow) in the casino lobby. It is right next to the casino provider filter buttons. If you activate this option and then start a game it will open in its own window. It works fine for me. Let me know if you cant find the option and I´ll try to explain better with a screenshot.

Ahhh - My bad - Sorry, just usually searched for a game and played - expected it to be the same as Next Casino. That's a similar setup to JetBull, but thanks for pointing it out nonetheless!

Nate

 

[Nicola]

36 hours after requesting a withdrawal and still stuck at "We see that the case is on security department."

Come on guys, I've even had to self-exclude for 72 hours as the 'roll-back button' is still visibile

 

[dunover]

36 hours after requesting a withdrawal and still stuck at "We see that the case is on security department."

Come on guys, I've even had to self-exclude for 72 hours as the 'roll-back button' is still visibile

Odd. I got paid by return. Perhaps they and Bet-at have found a common issue?

 

[CasinoLuck_Eric]

Hi Nicola,

A KYC verification at our site usually only takes a few hours. Other members here can verify that.

I hope you can accept and understand that it may take a bit longer in cases where the user does not provide the normal and standard required documents.

That being said, we did everything to push our payments provider to verify your account as fast as possible. I can gladly say that it has been completed just now. Naturally, your withdrawal has thus also been processed accordingly.

36 hours after requesting a withdrawal and still stuck at "We see that the case is on security department."

Come on guys, I've even had to self-exclude for 72 hours as the 'roll-back button' is still visibile

 

[Azzurri]

Can the rep confirm there is actually a max bet restriction on the sign-up bonus, because I can't find anything that states so in the terms? I'm sure I've read through them thoroughly.

 

[orion]

I am glad to see many members are happy with this casino.

To be frank, my experience with Luck/Next has been really awful.

I am talking about year 2013.

Lag forcing me to close / reopen the account dozens of times per session.

Customer Service really poor.

Done over 50 deposits on Next and about 12 deposits on Luck before giving up - both accounts closed forever.

Maybe the casinos management and the customer support is somewhat better now. Hope so.

 

[CasinoLuck_Eric]

Hi Orion,

Im surprised and sorry that you have had such a bad experience in the past. Most people seem to have overall good experiences with us.

I know there was a time in late 2013 where some players were experiencing quite severe problems with the games (specially games from certain game providers). Our platform provider has made many updates to the system since then and I believe it is significally better now. More large system updates are also currently in the works. Our goal is for everything to run smooth, for everyone, in every game.

Our support usually gets praise for being quick and knowledgeable. I dont think we offered a live chat at the time you were active though....

I can only ask you to give us another shot. If you PM me your username I´d be happy to see if there is anything special I can do for you.

Thanks for your feedback.

I am glad to see many members are happy with this casino.

To be frank, my experience with Luck/Next has been really awful.

I am talking about year 2013.

Lag forcing me to close / reopen the account dozens of times per session.

Customer Service really poor.

Done over 50 deposits on Next and about 12 deposits on Luck before giving up - both accounts closed forever.

Maybe the casinos management and the customer support is somewhat better now. Hope so.