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anyone having problems at GUTS

First issue I have ever encountered with Guts, and I feel sorry for Ben & Co. that it's such a big one that's not their doing.

They have built up plenty of brownie points with me, therefore I am happy to be patient with them, even though I have $120 in my account waiting to be lost.

If you are a regular at Guts, I urge you to show that xmas spirit and support them despite any inconvenience, as they often show us the same courtesy when we have issues.

Just a thought.
 
Azzurri said:
First issue I have ever encountered with Guts, and I feel sorry for Ben & Co. that it's such a big one that's not their doing.

They have built up plenty of brownie points with me, therefore I am happy to be patient with them, even though I have $120 in my account waiting to be lost.

If you are a regular at Guts, I urge you to show that xmas spirit and support them despite any inconvenience, as they often show us the same courtesy when we have issues.

Just a thought.
Click to expand...

Yep, they would be as peeved as us players.

Anyway I think its all Microsoft a conspiracy tbh: Old / Expired Link
 
now i can load the site but cant login

its ok Guts even the best casino needs some times off :)

we will wait patiently
 
Hi Everyone,

I am very sorry, we needed to take Guts down again due to issues that Every Matrix is having. Every Matrix assured us that everything was fixed earlier, we tested it internally and it was fine but the performance is terrible and we would rather have the site offline rather than provide our customers with a poor game experience.

I will of course keep you all updated.

Sorry everyone :-( wish this did not happen.

Ben
 
CasinoBen said:
Hi Everyone,

I am very sorry, we needed to take Guts down again due to issues that Every Matrix is having. Every Matrix assured us that everything was fixed earlier, we tested it internally and it was fine but the performance is terrible and we would rather have the site offline rather than provide our customers with a poor game experience.

I will of course keep you all updated.

Sorry everyone :-( wish this did not happen.

Ben
Click to expand...

Don't sweat. As long as you don't run off to Switzerland with all our deposits, then I'm sure the majority of us can wait. ;)
 
yeah, that sucks, want to get today bonus + awesome 30 spins tommorow...but...
Nothing wrong Ben, we know it is everymatrix.
 
CasinoBen said:
Hi Everyone,

I am very sorry, we needed to take Guts down again due to issues that Every Matrix is having. Every Matrix assured us that everything was fixed earlier, we tested it internally and it was fine but the performance is terrible and we would rather have the site offline rather than provide our customers with a poor game experience.

I will of course keep you all updated.

Sorry everyone :-( wish this did not happen.

Ben
Click to expand...

Thanks for the swift update.
The down time has been annoying as hell. Lags, disconnects, time outs, constantly! But we love Guts! So hopefully its all back to normal soon.
 
jonmincher said:
Yep! Crackin offer today, ready to depo too so lets hope it's sorted soon
Click to expand...

I know it was a good offer and fancied the free spins on Jack and the Beanstalk tomorrow. But to late now as they don't accept my maestro card and I got fed up waiting so used my ukash voucher elsewhere.

Still the best casino tho just one of those things that happen.
 
Hi Again Everyone,

The issues from EM are ongoing and we worked out a way to put the site live but block the games as the game performance is terrible and we don't want to subject anyone to that. The issue will be fixed and they are saying by tomorrow at 16:00CET at, what I am praying is the latest.

We don't want to hold your money hostage so we put the site back online and worked out a way in the back office so we can still process transactions.

I will provide updates as I get updates.

Cheers,

Ben
 
paul7388 said:
I know it was a good offer and fancied the free spins on Jack and the Beanstalk tomorrow. But to late now as they don't accept my maestro card and I got fed up waiting so used my ukash voucher elsewhere.

Still the best casino tho just one of those things that happen.
Click to expand...

Sure is, totally out of anyone's control really.

I still have not been to get my Ukash from shop yet as I know the same will happen with me lol and I will regret not having any patience (again) come tomorrow :rolleyes: at myself (you know you will give in Jon)
 
CasinoBen said:
Hi Again Everyone,

The issues from EM are ongoing and we worked out a way to put the site live but block the games as the game performance is terrible and we don't want to subject anyone to that. The issue will be fixed and they are saying by tomorrow at 16:00CET at, what I am praying is the latest.

We don't want to hold your money hostage so we put the site back online and worked out a way in the back office so we can still process transactions.

I will provide updates as I get updates.

Cheers,

Ben
Click to expand...
do we still get the free spins tommorow for the deposit even low we having trouble playing threw the deposit?
 
I still want to deposit though for bonus and spins - arghhh.... what to do
 

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