hi everyone,
this is my first post here, found this forum after googling for my problems with 888.com.
I signed up and got the 140 euro bonus after making a deposit. I mostly play Blackjack and not really read the T&C very carefull. Got lucky on BJ but after reading the T&C again saw that BJ doesn't count that much for the wagering requirement... (only like 5% i think?)
So i continued to wager on slots and was so lucky to don't loose that much on the slots, even made a gain on it! Very lucky me:notworthy:notworthy
After finishing my wagering i uploaded my Drivers licence to pre-approve my account for withdrawal. Documents got approved by email and couple of days later tried to login to cashout my balance. To my surprise my account was temporarily locked!
This was on 14th of august, immediately sent an email but got no response (they have 72 hours time frame to respond). Got no response, sent a new email on 21th of August, also no reply at all.
Today i sent another email asking what is going on and asked: "Where are you licensed so i can file an complaint regarding your way of working?"
Suddenly i have a reply within 2 hours saying this: (why can i they reply suddenly within 2 hours....?? because i ask where i can file an complaint??)
"We have taken the decision to end your membership with ourselves.
This decision was taken after a detailed review of your game play. Our review revealed that you are employing a gaming strategy in order to maximize the return from your game play, and the amount of bonuses you receive. This is against our Terms and Conditions, and we will be revoking your membership due to this.
As a gesture of goodwill due to the delay in responding to you regarding the status of your account, we have now processed a withdrawal of your deposited amount of 140EUR back to your Neteller account."
What can i do? I haven't broken any rule, and what kind of strategie are they talking about.
Should i contact 888.com again or anything else?
Full review of this casino can be found here
this is my first post here, found this forum after googling for my problems with 888.com.
I signed up and got the 140 euro bonus after making a deposit. I mostly play Blackjack and not really read the T&C very carefull. Got lucky on BJ but after reading the T&C again saw that BJ doesn't count that much for the wagering requirement... (only like 5% i think?)
So i continued to wager on slots and was so lucky to don't loose that much on the slots, even made a gain on it! Very lucky me:notworthy:notworthy
After finishing my wagering i uploaded my Drivers licence to pre-approve my account for withdrawal. Documents got approved by email and couple of days later tried to login to cashout my balance. To my surprise my account was temporarily locked!
This was on 14th of august, immediately sent an email but got no response (they have 72 hours time frame to respond). Got no response, sent a new email on 21th of August, also no reply at all.
Today i sent another email asking what is going on and asked: "Where are you licensed so i can file an complaint regarding your way of working?"
Suddenly i have a reply within 2 hours saying this: (why can i they reply suddenly within 2 hours....?? because i ask where i can file an complaint??)
"We have taken the decision to end your membership with ourselves.
This decision was taken after a detailed review of your game play. Our review revealed that you are employing a gaming strategy in order to maximize the return from your game play, and the amount of bonuses you receive. This is against our Terms and Conditions, and we will be revoking your membership due to this.
As a gesture of goodwill due to the delay in responding to you regarding the status of your account, we have now processed a withdrawal of your deposited amount of 140EUR back to your Neteller account."
What can i do? I haven't broken any rule, and what kind of strategie are they talking about.
Should i contact 888.com again or anything else?
Full review of this casino can be found here