Hi Guys,
As promised I brought up the issue, and we have resolved it
I also noticed that people had assumed that we would block players who didn't know that they had this account created if they created one on their own. That is NOT the case at all, we are not evil and not trying to trap people. Of course the accounts that had been created had been tagged as ones that had been created internally.
In regards to receiving welcome bonuses across our brands, if we have invited you to take part in a welcome bonus then we will NOT block you for taking us up on this offer. If someone has felt that they have been wrongfully blocked this is something that we deal with on a case by case issue.
The promotion that started this thread has been stopped, and we are launching another one that will give our 888 players the option to create a Casino On Net account using their existing 888 details. This will be done with the complete consent of the player, it is a way to make life easier for our players. So the account will not be created until the player has authorized it, the mechanism is linked to the link in the email that is being sent out, if it is not activated within 24 hours then the offer will be shut down.
I hope that this has settled the issue.
You ask and we listen, we are not out to get people and like I said we have changed our ways.
Regards,
Rachel
Whilst this deals with the main problem raised in this thread, it leaves others, and creates new ones.
Firstly, players are not necessarily going to see the email and act on it in such a tight timescale. Simply being out for the day it is sent will be enough.
Secondly, many players will NOT click through an email link, but will do what every security consious person does, and navigate directly to the URL by typing it in, after all, they are about to type in their personal details.
The other problem is that in many previous cases the player DID receive an email inviting them to open an account, yet STILL found their winnings confiscated for taking up too many of these invites, so receipt of an invite email does NOT guarantee that the company will have "on record" that they are allowed to have another welcome bonus.
This problem is particulary bad among the white labels, but is not unknown between Reef Club and 888.com
I joined Reef Club long ago because of a pop-up on the 888.com site saying "join our sister casino Reef Club". There was a similar pop-up on the Reef Club site inviting players to join 888.com Later, things started to go wrong, and players who DID have accounts at both, and played bonuses at both, started reporting problems. I then noticed an additional "Neteller hating" term, plus an oddity that whilst I had to deposit $2000 dollars to claim all the bonus that preceded the big blackjack race, I could ONLY deposit this amount WITH Neteller, and if I tried to use my card, as strongly encouraged by the terms, I could NOT select $2000 as the software considered this too big for a single transaction.
This started to look a bit "iffy", so I bailed, and never went back. After this, the REAL problems began for those who continued to play, with one player after another being assured that Reef Club and 888 were "not connected", and denying that there was any "official" kind of invite from one to the other (in other words, denying the pop-up was their doing, but instead was down to some "malware" on the player's PC). If this wasn't bad enough, players' email was overflowing with spam for other casinos that equally claimed they were "not connected", yet somehow WERE connected all of a sudden when they decided to confiscate winnings from players who had joined too many of them. The reason many took the bonuses is because this is the ONLY thing the emails used in order to entice them to join.
At the time, it was no different than joining several casinos that were "powered by Microgaming", so players could not figure out what they were supposed to have done wrong, nor how these casinos had got hold of their personal information from other casinos that used the same software.
This behaviour has destroyed the credibilty of Cassava cross marketing as a concept, so no amount of tinkering around with it makes any difference, after all, as the say, "you can't make a silk purse from a sow's ear".
From more recent threads, the white label casinos are STILL misbehaving in this manner, entrapping players through misleading cross marketing into claiming too many bonuses at secretly related sister casinos.
The "unwritten rule" appears to be "one bonus at 888, another at Reef Club, and a third at any one white label - no more on pain of winnings being confiscated".
Most players receiving these invites, however done, will dismiss them as "yet more Cassava spam", thus the take up will be very low, which is perhaps why management decided to create accounts on behalf of players and then tell them, rather than just send an email about the "new" casino-on-net. New? REALLY? Funny that, given that "Casino-on-Net" was one of the FIRST casinos I tried back in 2004, and it was also referred to as 888.com, with the two names being interchangeable, but referring to ONE casino. To me, the above looks like an invite to multi-account at the ONE flagship Cassava casino, but with the blessing of management.
Had I received the email i would have dismissed it because I already have a dormant account there, and if the email was for 888, rather than Casino-on-net I would have STILL dismissed it as "affiliate spam" because it is simply a different name for the casino I already have an account at.
The ONLY improvement that I can see with accreditation is that we have a rep who will discuss these issues with, whereas in the past we only had CS, who didn't really seem to know much about such issues, and thus never gave consistent answers.
The only way forward seems to be to make the bonus policy ABSOLUTELY CLEAR, and feed this into the cross marketing so that players NEVER receive an "entrapment" email by accident. Further, if a player DOES receive an invite by email, and takes it up, they must be given a guarantee that the casino will "eat the mistake", and NOT confiscate the winnings from any bonus taken on the strength of said email as is currently the case.
Blocking should be programmed into the software such that players CANNOT get around the system, and again Cassava should guarantee that other than in cases of fraud, they will "eat" any mistakes made by this system that allows a player to successfully claim "too many" welcome bonuses.