stokes
Experienced Greenhorn
- Joined
- Oct 10, 2006
- Location
- Springfield
Here is my story.
I have started recently to play regularly at Royal Panda Casino after seeing fellow forum members good experience with them.
I had several deposits and a couple of withdrawals within a month or so.
My problem started after last Friday when I used their 50% bonus and won after dipping in to the bonus money.
I played roulette with my usual play style (2-3 straight up bets each 2-4 USD), so my maximum bet was between 10-12 USD (maybe once or twice 13 due to double click).
In their terms the maximum allowed bet is 7.5 USD, so I was overbetting.
I kind of remember asking about max bet when I first used their bonus a couple of months ago and they said that the SW would not let me to do overbetting so no need to worry. I guess I might have mixed them with Videoslots (by the way are they related to ech other? I can see this banner when I play at Videoslots: This Netent game is operated by Panda Media Ltd, a company regulated in Malta.).
So they removed my winnings. That's fine (not fine, but they don't want to show flexibility).
BUT, they also removed my original deposit and the subsequent deposits (altogether 450 USD) which was only done to clear the wagering.
I have contacted casino rep Melvin, who quickly replied even in the weekend, but he could not find any proof that I had misinformation how they operate (the embedded max bet function), so he advised the confiscation is fine.
When I asked about my deposits, later I was sent an email from their support:
We're very sorry for the situation, unfortunately due to the breach in terms and condition and as per our terms and conditions unfortunately no refunds can be made in this case.
For me it is a rougish behavior.
What do you think?
I have started recently to play regularly at Royal Panda Casino after seeing fellow forum members good experience with them.
I had several deposits and a couple of withdrawals within a month or so.
My problem started after last Friday when I used their 50% bonus and won after dipping in to the bonus money.
I played roulette with my usual play style (2-3 straight up bets each 2-4 USD), so my maximum bet was between 10-12 USD (maybe once or twice 13 due to double click).
In their terms the maximum allowed bet is 7.5 USD, so I was overbetting.
I kind of remember asking about max bet when I first used their bonus a couple of months ago and they said that the SW would not let me to do overbetting so no need to worry. I guess I might have mixed them with Videoslots (by the way are they related to ech other? I can see this banner when I play at Videoslots: This Netent game is operated by Panda Media Ltd, a company regulated in Malta.).
So they removed my winnings. That's fine (not fine, but they don't want to show flexibility).
BUT, they also removed my original deposit and the subsequent deposits (altogether 450 USD) which was only done to clear the wagering.
I have contacted casino rep Melvin, who quickly replied even in the weekend, but he could not find any proof that I had misinformation how they operate (the embedded max bet function), so he advised the confiscation is fine.
When I asked about my deposits, later I was sent an email from their support:
We're very sorry for the situation, unfortunately due to the breach in terms and condition and as per our terms and conditions unfortunately no refunds can be made in this case.
For me it is a rougish behavior.
What do you think?