Back in march I realised I was having some issues with gambling so I requested a deposit limit to be set with winner casino. They emailed me asking how much, I said £200 weekly. I didn't deposit with the casino until June and in he pace of 5 days they loosed me to deposit £2414
I emailed them asking why they hadn't safeguarded me with my deposit limits that should have been out in place, now they are saying that I never requested a deposit limit be set - but I have sent the email exchange. Which they are ignoring and saying I m not entitled to a refund.
What is the point of having deposit limits if casinos o not enforce them? Surely this is against responsible gaming?
I emailed them asking why they hadn't safeguarded me with my deposit limits that should have been out in place, now they are saying that I never requested a deposit limit be set - but I have sent the email exchange. Which they are ignoring and saying I m not entitled to a refund.
What is the point of having deposit limits if casinos o not enforce them? Surely this is against responsible gaming?