Please help unsure what i can actually do. My husband recently had a lucky win with unibet who he as been with and had no problem for around 6 months he was fully verified etc had a few small wins, was paid fast no problems etc. when he as come to withdraw the lucky win they original asked for a photo of the card used which he gave them. Then they withheld the deposit stating he his registered with gamstop (which he is not) and never as been. We have contacted gamstop but they have confirmed over chat he does not have a account etc but they won’t accept this. So you have send all Id proof to gamstop to verify.
We think it’s because a family member is registered and seemed to have used the same email address (business email not a private email address)
Surly they can only withheld if the persons name,d.o.b etc match
We think it’s because a family member is registered and seemed to have used the same email address (business email not a private email address)
Surly they can only withheld if the persons name,d.o.b etc match