alita55
Dormant account
- Joined
- Aug 14, 2004
- Location
- netherlands
Hi folks,
I just would like to have your opinion on this issue.
I recieved today the e-magazine from the grandprive group.
there was a $200 voucher inside.
I logged in at the casino (grand bay).My balance was 0.
I redeemed the voucher and i said i would be credited within 24 hours.
Ok,went back to casino home and my balance was $50.
I red on the casino-crush forums that people found $50 in their grand bay account stated as 'best buy' ,whatever that may be.I thought i maybe recieved that also.
So i contacted support to ask.Here a transcript of the chat sesion.
After being a loyal player ,i think i have been treated not so nice in the end of the chatsession.And can they get away by just saying ther was a misprint on my voucher?
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jonathan'
Jonathan: Hello and welcome to our Live Chat service. We must verify you for safety and security reasons before we proceed.
Jonathan: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.
peter: .....................
peter: .....................
Jonathan: Thank you Peter. How may i assist you?
peter: Hi i recieved a voucher for $200 (thanks) in the e-magazine,while i claimed it i went back to home at the casino and then i saw a balance of $50
Jonathan: Please wait while i review your account Peter.
peter: I red in a forum that some people recieved also $50 but my question is that recieved now 2 bonusses after eachother,should there be a problem now?
Jonathan: I Peter there will be no problem, if you received the $200 voucher you can redeem it in the casino home page, there is a tab on the left hand side that says cd redemption.
peter: ok thx i redeemed it 6 hourds ago,any idee when it will show up?
Jonathan: It should be credited immediately. Let me check your account Peter to see what the problem could be.
Jonathan: Hi Peter did you receive one or two vouchers?
peter: i recieved one voucher
peter: i can give you the number if you want
Jonathan: Can i please have the voucher number please.
peter: .............
Jonathan: Thank you Peter. Please hold while i verify the number.
peter: ok
Jonathan: Hi peter i have Reviewed your account, it shows a transaction on your account that you have already redeemed the bonus, irrespective of what the forum say, a player can only redeem a bonus voucher once.
peter: but i didn't redeem a bonus
Darren: Good day Peter
Darren: I have reviewed your account
peter: wait pls
peter: can i explain?
Darren: You have claimed the bonus today which was a total of $50.00
peter: but i didn't claim,it showed up
peter: after i claimed the $200 voucher
Darren: If the voucher was for $50.00 this would have been credited to your account. If it was for $200.00 the system would have credited it accordingly.
peter: but i recieved a voucher here for $200
peter: Darran pls i am not a bonus abuser or something,just a loyal player to the grandprive group
Darren: There was a misprint on the actual letter the voucher was in fact for $50.00
peter: Well ok if it goes like this,i think its time to contact casinomeister forum
Darren: I am sorry that you feel that way but this was unfortunately an error and the voucher was in fact credited to your account.
peter: ok thanks bye Darran
Darren: Have a wonderful day
Darren: It has been a pleasure assisting you.
info: Your chat transcript will be sent to ....... at the end of your chat.
I just would like to have your opinion on this issue.
I recieved today the e-magazine from the grandprive group.
there was a $200 voucher inside.
I logged in at the casino (grand bay).My balance was 0.
I redeemed the voucher and i said i would be credited within 24 hours.
Ok,went back to casino home and my balance was $50.
I red on the casino-crush forums that people found $50 in their grand bay account stated as 'best buy' ,whatever that may be.I thought i maybe recieved that also.
So i contacted support to ask.Here a transcript of the chat sesion.
After being a loyal player ,i think i have been treated not so nice in the end of the chatsession.And can they get away by just saying ther was a misprint on my voucher?
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jonathan'
Jonathan: Hello and welcome to our Live Chat service. We must verify you for safety and security reasons before we proceed.
Jonathan: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.
peter: .....................
peter: .....................
Jonathan: Thank you Peter. How may i assist you?
peter: Hi i recieved a voucher for $200 (thanks) in the e-magazine,while i claimed it i went back to home at the casino and then i saw a balance of $50
Jonathan: Please wait while i review your account Peter.
peter: I red in a forum that some people recieved also $50 but my question is that recieved now 2 bonusses after eachother,should there be a problem now?
Jonathan: I Peter there will be no problem, if you received the $200 voucher you can redeem it in the casino home page, there is a tab on the left hand side that says cd redemption.
peter: ok thx i redeemed it 6 hourds ago,any idee when it will show up?
Jonathan: It should be credited immediately. Let me check your account Peter to see what the problem could be.
Jonathan: Hi Peter did you receive one or two vouchers?
peter: i recieved one voucher
peter: i can give you the number if you want
Jonathan: Can i please have the voucher number please.
peter: .............
Jonathan: Thank you Peter. Please hold while i verify the number.
peter: ok
Jonathan: Hi peter i have Reviewed your account, it shows a transaction on your account that you have already redeemed the bonus, irrespective of what the forum say, a player can only redeem a bonus voucher once.
peter: but i didn't redeem a bonus
Darren: Good day Peter
Darren: I have reviewed your account
peter: wait pls
peter: can i explain?
Darren: You have claimed the bonus today which was a total of $50.00
peter: but i didn't claim,it showed up
peter: after i claimed the $200 voucher
Darren: If the voucher was for $50.00 this would have been credited to your account. If it was for $200.00 the system would have credited it accordingly.
peter: but i recieved a voucher here for $200
peter: Darran pls i am not a bonus abuser or something,just a loyal player to the grandprive group
Darren: There was a misprint on the actual letter the voucher was in fact for $50.00
peter: Well ok if it goes like this,i think its time to contact casinomeister forum
Darren: I am sorry that you feel that way but this was unfortunately an error and the voucher was in fact credited to your account.
peter: ok thanks bye Darran
Darren: Have a wonderful day
Darren: It has been a pleasure assisting you.
info: Your chat transcript will be sent to ....... at the end of your chat.