Hey guys,
I'm totally new to this forum but have been told it's the best place to get some advice. I'll give you the low down - I have deposited hundreds previous to this win on spinson but never won big, I played with some free spins two days ago and won a large sum something like 5k from one spin! So I checked the wagering left and it was only £80 so went onto a slot and bet £10 8 times to get through the wagering. I played for hours and hours and ended up with 20k in the kitty, yay for me. When I went to withdraw they came back and said that the maximum bet while playing with bonus funds was £5 now I must have read this at some point but had forgotten and excitement took over.
The clause however states that if you want to play with more, to contact the customer service team and they may make an exception.
Now I pleaded with them as of course that's a life changing sum of money for me! They've agreed to give me £500 of the winnings which is still a bit of a burn but kind nonetheless.
It made me wonder though are they paying that out of genuine kindness or in the hope that I won't pester them any more because perhaps the fact they've made exceptions to the terms before might mean I am entitled to all my winnings? I'm just pretty upset and hoping there's some kind of loop hole here but I get it if not. I welcome any advice and I have definitely learnt a valuable lesson
I'm totally new to this forum but have been told it's the best place to get some advice. I'll give you the low down - I have deposited hundreds previous to this win on spinson but never won big, I played with some free spins two days ago and won a large sum something like 5k from one spin! So I checked the wagering left and it was only £80 so went onto a slot and bet £10 8 times to get through the wagering. I played for hours and hours and ended up with 20k in the kitty, yay for me. When I went to withdraw they came back and said that the maximum bet while playing with bonus funds was £5 now I must have read this at some point but had forgotten and excitement took over.
The clause however states that if you want to play with more, to contact the customer service team and they may make an exception.
Now I pleaded with them as of course that's a life changing sum of money for me! They've agreed to give me £500 of the winnings which is still a bit of a burn but kind nonetheless.
It made me wonder though are they paying that out of genuine kindness or in the hope that I won't pester them any more because perhaps the fact they've made exceptions to the terms before might mean I am entitled to all my winnings? I'm just pretty upset and hoping there's some kind of loop hole here but I get it if not. I welcome any advice and I have definitely learnt a valuable lesson