- Joined
- May 31, 2015
- Location
- United Kingdom
Hi, I'm Lee, new here so sorry if I'm breaking any rules by not searching first (wouldn't know what keywords to use!). I read a bit but have never posted.
Not a complaint as such as I'm still eagerly awaiting the outcome but...
Anyway, last year I played some at Slots Magic and lost, as I often do because I'm a terrible gambler. Anyway I self excluded the account in a little sulk as I often do.
On Saturday I made an account at Mega Casino, who I didn't know were affiliated with Slots Magic, and actually won (wow, I know). I haven't spoken to the payment department as they're not open until tomorrow but I'm as worried as now because I shortly after requesting the withdrawal I received this email...
Dear *********
On checking your account I can see that on 11/11/2014 you requested to close your other account ******** for personal reasons.
Please be advised that we have deactivated your account as a part of our Responsible Gaming Policy to ensure that all of our customers are playing responsibly and are in control with their spending. In case you have available funds in your account, please be rest assured that we will refund the amount deposited.
Thank you for your support and cooperation and if you have any question, please do not hesitate to contact us
Kind regards,
Gordon
Playmillion.co.uk Customer Support
www.playmillion.co.uk
Tel no:+1 647 724 4691
I have a £1600+ withdrawal pending on Mega Casino still, but after I withdrew it my ability to play for real money was rescinded because of the Slots Magic thing, is it likely that they'll try and wrangle out of paying me this because of the Slots Magic exclusion?
It's also worth noting that they didn't prevent me from playing until it became apparent that I'd won! Does anyone have any experience of anything like this? Worried sick here! Are they likely to honour the withdrawal when the payments department opens tomorrow?
Not a complaint as such as I'm still eagerly awaiting the outcome but...
Anyway, last year I played some at Slots Magic and lost, as I often do because I'm a terrible gambler. Anyway I self excluded the account in a little sulk as I often do.
On Saturday I made an account at Mega Casino, who I didn't know were affiliated with Slots Magic, and actually won (wow, I know). I haven't spoken to the payment department as they're not open until tomorrow but I'm as worried as now because I shortly after requesting the withdrawal I received this email...
Dear *********
On checking your account I can see that on 11/11/2014 you requested to close your other account ******** for personal reasons.
Please be advised that we have deactivated your account as a part of our Responsible Gaming Policy to ensure that all of our customers are playing responsibly and are in control with their spending. In case you have available funds in your account, please be rest assured that we will refund the amount deposited.
Thank you for your support and cooperation and if you have any question, please do not hesitate to contact us
Kind regards,
Gordon
Playmillion.co.uk Customer Support
www.playmillion.co.uk
Tel no:+1 647 724 4691
I have a £1600+ withdrawal pending on Mega Casino still, but after I withdrew it my ability to play for real money was rescinded because of the Slots Magic thing, is it likely that they'll try and wrangle out of paying me this because of the Slots Magic exclusion?
It's also worth noting that they didn't prevent me from playing until it became apparent that I'd won! Does anyone have any experience of anything like this? Worried sick here! Are they likely to honour the withdrawal when the payments department opens tomorrow?