As some of you may know Prime Slots was Rogued here at Casinomeister some time ago.
As it happens I’d forgotten that and accepted a PAB on them a couple months ago. Processed the PAB
, submitted it, nada. Resubmitted a few weeks later: ++nada. Submitted again: more nada.
WARNING: Prime Slots (primeslots.com) is ignoring player complaints. Due to that and their history of other miscreant behaviours they are definitely one to avoid.
Deceptive Casino Tricks
By Casinomeister, Last updated Jul 24, 2023
These guys have proven to be dodgy – they cannot be trusted. I wouldn’t touch them with a barge pole.
15 June 2017: From Maxd Casinomeister’s Player Arbitration (PAB) Manager:
Prime Slots – still dodgy, avoid
Related properties: PrimeScratchcards.com, PrimeTragamonedas.com, PrimeCasino.com, MegaCasino.com, PrimeFortune.com, PrimeWinners.com, and indogvind.dk
Licensing Jurisdiction: Malta
Now you see it…
…and now you don’t.
Using HTML code to Hide a Crucial Link
A complaint was posted in our forum, and submitted to our PAB service concerning a super hard to find text-link that was linked to super important bonus terms. Here is the complaint as it unfolded:
I like to play with a bonus so I’ve signed up to just about every casino on the internet which doesn’t have obviously predatory terms. I always quickly scan through the promotions page and check for feedback on Casinomeister before making a deposit; this technique has held me in good stead so far. There wasn’t much mention of Prime Slots on Casinomeister (Prime Gaming are in the “Not Recommended” section, but I didn’t think it was the same operation), but they did have good reviews on another gambling website which I found.
I deposited £60 at 35xB WR. The 100% match bonus wasn’t added so I opened live chat and they upsold me a better bonus deal (150%) if I deposited another £10. I did, and ended up with a cash balance of £70 and bonus of £105, for a total balance of £175. I confirmed with the chat operator that the standard 35xB WR would still apply. However, they did not have any method to track the progress of the WR in the user account, which I thought strange. Instead I kept a note of how much I had wagered and gambled only in blocks of 100 to keep the maths easy.
I played for the whole day, building my balance up to £350 before a bad run of luck just before the wagering was complete brought my balance just under £200. Happy days, time to withdraw, right? But when I went to the cashier to withdraw it told me that I still had over £1,800 to play through. It was after chat hours so I went to bed, angry and confused, and contacted the live chat in the morning.
The first line they spun me was that I also had to complete wagering on the £5 NDB that they gave me before I deposited (a balance which I cleared before depositing). Okay, fair enough, that’s another £175 on to the WR but it didn’t explain the massive gulf between my figures and the £1,800 the cashout screen thought I still had to play.
The CSR started banging on about only bets over $1 contributing to the wagering and different games having a different weighting, none of which were mentioned on the bonus policy page. When I re-visited the page I noticed a text link hidden amongst the text, in the same colour and without an underline (note: other links on the page are underlined). This links to a page that isn’t linked from anywhere else, which shows all of the predatory bonus terms. The main one being that NetEnt slots only contribute 50% towards the wagering, which stacks up with the discrepancy between my calculations and the casino’s.
The entire thread is here.
Here is a screen shot of the page the player was referring to:
If you look closely above at paragraph 5., the last sentence states “Further requirements may be set, according to the type of bonuses.” Fine and dandy. It does not appear to be hyperlinked – but it is. It was hyperlinked to “further requirements”: bonus terms that the player would have hardly accepted if he had seen them. The other hyperlinked text on the page resemble normal links (“Contact Us”‘ “Back to main help page.”). They appear as one would expect: links. There would be no room to suspect that there were additional links on the page. It looked pretty normal.
When this complaint first appeared, we initially thought that perhaps the HTML was hinky – that an error had been made on the casino’s part. When the casino was notified, they fixed it pretty quickly. It now looks like a normal text link.
The player submitted a PAB, and we figured that there wasn’t much we could do – that it was a careless mistake on the casino’s part.
I took a look at the source code of the original page (thank you Google cache). All of the text links were normal hyperlinked text – except for one – the text link for the “further requirements” had the following code:
Please note the CSS script “Text-decoration: none”. CSS stands for Cascading Style Sheets where coders can define styles for text size, page widths, background images, colors, virtually everything you see on a web page. For this one link, the HTML coders assigned a style that would cause this link to remain invisible. This link was deliberately given an attribute to keep it from being underlined, or change color when one would mouse over it. The other text links on this page – “contact us”, and “back to main help page” functioned normally by default since they had no additional CSS. The only way to tell if this “Further requirements…” text was hyperlinked was to mouse over the text and notice that your mouse pointer turned into a little pointy hand. Anyone properly scrolling down the page would never have noticed this.
Why would a casino do such a thing? We can only make assumptions, but it’s pretty clear that this was deliberate. Anyone coding a page would use this CSS script to hide a link – making it appear like the rest of text on the page – thus hidden.
Thus – welcome to the rogues.
Dodgy on all counts
Predatory bonus terms and conditions
May refuse to pay you out
BONUSES AND PROMOTIONS
Prime Slots Casino has a poor reputation when it comes to bonuses and promotions – whether it’s their deposit bonus, their welcome bonus, or other Prime Slots Casino bonus offers. As you can see if you browse through the forums, many of our members have run into problems with the bonuses and promotions they offer – so again, it’s yet ANOTHER reason why we strongly recommend steering well-clear.
BANKING AND PAYMENT METHODS
Prime Slots Casino allows players to make deposits and withdrawals using debit and credit cards, Paysafecard, Trustly, Skrill, Neteller and EcoPayz. The minimum deposit is $10, and deposits are free of charge to make.
Withdrawals at Prime Slots Casino are slow; it can take 48 hours or more, and be warned; if they find ANY signs you may have accidentally breached the terms and conditions of the deposit bonus they will simply refuse to pay you out. This also applies to free spins winnings.
While Prime Slots Casino may claim to care about responsible gambling – they’ll likely do everything they can do to keep you depositing as much as possible. Unlike reputable online casinos, Prime Slots Casino requires you to manually contact the customer support team to set up any of the responsible gambling tools.
When our team was writing this Prime Slots Casino review, they made sure to check out the customer support facilities – as they wanted to see exactly what the casino had to offer. You see, here at Casinomeister we feel that it is incredibly important to only play at casinos that have a customer support team working 24 hours a day, seven days a week – and we also feel that it’s really important that you are able to easily and quickly contact the casino’s customer support team, as you never know when you may run into problems.
Prime Slot Casino’s customer support team works 24 hours a day, seven days a week, and they offer a few different ways of getting in touch with them, the easiest of which is through their live chat facility. Live chat allows you to speak to a trained member of the customer support team in real-time and it ensures that you don’t have to wait around for days to receive a response via email, which used to be the case.
However, while the customer support team may appear to be friendly on the outside – if you ever run into real problems they’re almost certainly going to be completely unresponsive – so proceed with caution.
Prime Slots Casino claims to carry out know your customer (kyc) checks to ensure they’re fulfilling their online gambling license terms and conditions – but in reality, they’re only going to end up asking you to complete a know your customer (kyc) check when it comes to you making a withdrawal – it’s an excellent way to stall having to pay you out.
Website Experience and Features
Desktop and Mobile Gaming
Like all SkillOnNet casinos, Prime Slots Casino features a bland, cookie-cutter design. The site looks pretty cheap – and it’s clear that there hasn’t been a huge amount of effort put into it, or the Prime Slots app.
You can play most of the online casino games and slot games on the mobile casino, and there’s some special mobile-only casino bonuses – but we’d strongly recommend you against claiming the deposit bonus at Prime Slots Casino if you do choose to play there.
As we consider Prime Slots Casino such a rogue casino, we’re not even going to be discussing the various slot games and casino games on offer.
About the Team and History
Prime Slots Casino is one of the SkillOnNet online casinos, and it was established in 2011. While they used to be somewhat of an OK operation, today, they’re in the rogue section here at Casinomeister – and we strongly recommend you stay away. There’s much better online casinos out there – and you should check out the “Accredited” section here at Casinomeister if you’re interested in finding the best online casinos to play at today.
Complaints and Track Record
As you can probably imagine, Prime Slots has a pretty poor reputation in the Casinomeister forums – and here’s what a couple of our members have to say:
“Certainly, it’s deceptive and arguably predatory, but then again, a known shady operation and already on the Not Recommended list.
There’s nothing to lose by filing a PAB, it’s just a question of whether or not it’s worth the time and hassle for what is ultimately a fairly small amount of cash, and the terms were there, albeit semi-hidden.
If you’re happy to take the time out of your day for it then fill in the PAB form and see what comes of it. I’d be inclined to just take the hit and move on TBH, but then again, I’m basically quitting now anyway so my inclination may be different to yours!”
“This is why you should be very careful if playing ANY Playtech site. There are a few good ones but the majority, including Slime Slots, IMO aren’t to be trusted. At least you didn’t win a few quid and then suddenly find out ‘notarized’ ID was necessary, and sent to the Philippines to boot…..”
|Accredited at Casinomeister||Hell no|
|Jurisdictions||UKGC, Malta Gaming Authority|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|