Rizk casino - newly accredited - top score!

Rizk Casino is an award winning Accredited Casino here at Casinomeister
SO I thought I was verified back in 2016 at Rizk. But following a withdrawal request yesterday, this is not the case. More documents required.

Sent these off last night and they still haven't been processed. Contacted live chat and was told it may take up to 24 hours. Seriously? What is the point. It is not that I can reverse the withdrawal because I locked it.

Is this the kind of service to be expected from a top rated casino?

f44ayh.jpg
 
Ive closed my account here due to this and getting humiliated by getting 3 free spins on the Wheel of risk mostly... GUTS didnt even accept my documents when all other casinos did at the time.
 
SO I thought I was verified back in 2016 at Rizk. But following a withdrawal request yesterday, this is not the case. More documents required.

Sent these off last night and they still haven't been processed. Contacted live chat and was told it may take up to 24 hours. Seriously? What is the point. It is not that I can reverse the withdrawal because I locked it.

Is this the kind of service to be expected from a top rated casino?

f44ayh.jpg

Hi Interlog, would you be so kind to PM me your email address so i can look into this for you and understand why as i agree it doesnt seem right.
 
Many thanks for your reply Captain. I have sent you the particulars via PM and something happened.... namely another email asking for a copy of the front and back of the debit card. Don't understand why this is required when my most recent deposits and withdrawals have been via Skrill?

Have uploaded them in any case and am now waiting payment with baited breath.

Edit:

This is what was requested originally:

Proof of payment – Screenshot of e-wallet, copy of a bank deposit, bank statement or Copy of the credit card used (front and back), If you have used a credit card to deposit. For your own personal security and the integrity of your credit card, please blank out the digits as example (1234 56XX XXXX 1234). Please note that the CVC digits on the back side of your card should also be blanked out. Must be signed, unless not valid.

I sent them a copy of my Skrill details - don't understand why they now want debit card details too?
 
Many thanks for your reply Captain. I have sent you the particulars via PM and something happened.... namely another email asking for a copy of the front and back of the debit card. Don't understand why this is required when my most recent deposits and withdrawals have been via Skrill?

Have uploaded them in any case and am now waiting payment with baited breath.

Edit:

This is what was requested originally:



I sent them a copy of my Skrill details - don't understand why they now want debit card details too?

Hi Interlog, I have PM'd you with the details and an explanation but in conclusion your withdrawals have been processed.
 
Hi Interlog, I have PM'd you with the details and an explanation but in conclusion your withdrawals have been processed.

And received with thanks :thumbsup:

We got there in the end and as you said in your PM, going forward there shouldn't be any issues.
 
Did they change the cashier?
After a couple of months absence I returned to Rizk today.
Had some wins and wanted to cash out.
There was no Skrill though, only Trustly.
I don't want casino transactions on my bank account though, so I may have to move on.
 
Thanks to the Captain for getting back to me by PM.
I've not made a deposit with Skrill since they changed payment provider and that's probably what caused this.
 
Does the wheel of 5 free spins (sorry, I meant wheel of Rizk) do anything else but give out 5 bleeding minimum bet free spins when you level up?

No matter what bet size I use it gives me the same. Absolutely pointless reward if you ask me. Every time I spin the wheel, I know the outcome of the spin already....... Zzzzzzzzzz
 
Does the wheel of 5 free spins (sorry, I meant wheel of Rizk) do anything else but give out 5 bleeding minimum bet free spins when you level up?

No matter what bet size I use it gives me the same. Absolutely pointless reward if you ask me. Every time I spin the wheel, I know the outcome of the spin already....... Zzzzzzzzzz

I know the feeling and should be called wheel of 5izk

Even the super wheel gives me 5 spins at 10p lol

I am actually sitting here laughing about it
 
Does the wheel of 5 free spins (sorry, I meant wheel of Rizk) do anything else but give out 5 bleeding minimum bet free spins when you level up?

No matter what bet size I use it gives me the same. Absolutely pointless reward if you ask me. Every time I spin the wheel, I know the outcome of the spin already....... Zzzzzzzzzz

Nope, just more 5's.
I actually used to spend a fair bit of time shaking my head at that rediculius wheel. Thats one account im glad i closed.
 
Does the wheel of 5 free spins (sorry, I meant wheel of Rizk) do anything else but give out 5 bleeding minimum bet free spins when you level up?

No matter what bet size I use it gives me the same. Absolutely pointless reward if you ask me. Every time I spin the wheel, I know the outcome of the spin already....... Zzzzzzzzzz

I have had a rethink, This is obvious pre programmed, Your nether going to hit the jackpot or big free cash, This shit should be banned as its a con, no doubt about it. I know all slots are programed and if your going to win than you win but the wheel is the iccing on no cake and just piss people of more

Nether and I mean it, DO NOT go after the next level thinking you will hit something good, been gambling to many years and we should know better, this shit should be pulled of the shelfs ASAP
 
I have had a rethink, This is obvious pre programmed, Your nether going to hit the jackpot or big free cash, This shit should be banned as its a con, no doubt about it. I know all slots are programed and if your going to win than you win but the wheel is the iccing on no cake and just piss people of more

Nether and I mean it, DO NOT go after the next level thinking you will hit something good, been gambling to many years and we should know better, this shit should be pulled of the shelfs ASAP

I have get many Times 5-25 €cash prizes

Mega spins and superspins.

But, my Stakes has been 5-10€ hole level..
 
I have get many Times 5-25 €cash prizes

Mega spins and superspins.

But, my Stakes has been 5-10€ hole level..

There you go and the answer is that, you bet big,

Captain contradict him self earlier in this thread, he stated the wheel is RANDOM, than stated that high rollers should benifit for the bigger prize, I agree but do not state the wheel is random when its not,

If you bet big you get bigger prize, what I have no worry about that, you bet big you deserve beter things, but do not go about saying its random no matter how much you bet as its BS, if I had the poxy cash to give them I would but alot of players are on tight budgets, I not ashamed to say this, I am who I am, no matter if I had £10 in my pocket or 10 million. I am not changing for shit-
 
Trying to sign into my account and getting this error message:

This shouldn’t be happening so something has gone horribly wrong. The Rizk signal has been lit and The Captain is flying in to fix it



Anyone else?
 
Trying to sign into my account and getting this error message:

This shouldn’t be happening so something has gone horribly wrong. The Rizk signal has been lit and The Captain is flying in to fix it



Anyone else?
Just logged in to Rizk to test and logged in fine, maybe the problem has sorted itself out.
 

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