Rival Games Glitches

[RobWin]

That's a good test De Beuker to see if it also happens in fun mode as well. I just hope Rival gets this serious issue worked out today before someone actually has this happen to them on a really large bet. The $hit will definitely hit the fan then if that happens!
____
____

On second thought, this most likely would never happen on a large bet because most likely the player would be betting on all the lines but there is still the issue of it potentially being your last bet that triggers this to happen.
____
____

 

[RobWin]

I do have to say though that I am really surprised that six (6) Rival Casino Reps have visited the forum so far today and not a single one of them have made a comment here in this thread regarding this issue!
____
____

 

[De Beuker]

I've tried but didn't hit the spins yet..where are those bloody scatters when you need them!
I'll try some more later, getting tired of reloading the balance after almost every spin, lol.
Maybe I should pick another slot, not scary2..

 

[RobWin]

I've tried but didn't hit the spins yet..where are those bloody scatters when you need them!
I'll try some more later, getting tired of reloading the balance after almost every spin, lol.
Maybe I should pick another slot, not scary2..

Try Scary1 as well De Beuker, it also happened to me on that one first before the Sloto Scary2 happened.
____
____

 

[De Beuker]

I'll check it out later tonight, now busy winning the 32RED daily freeroll, lol.
Its not a million, but I'm happy!

 

[NASHVEGAS]

Nevermind

 

[RobWin]

Nevermind

At any rate I just sent Sloto a private message and also added Casinomeister to the PM as a recipient as well. The fact that six Rival Reps have been here at Casinomeister today and I know for a fact I have seen Sloto here at least twice and still not a one of them can come in here a make a simple comment that they are at least looking into this issue with Rival really gripes my A$$!!

Sloto, I already reminded you in the PM that this is not good for an "Accredited Casino" to NOT MAKE a comment in a thread like this one when you guys obviously have a serious issue with your games there!!

I know you had to of seen this thread as well since it has been on top of the list for most of the day.
____
____

 

[Sloto]

Hi

Totally missed this thread while having my daily read of CM today! Thanks Robwin for pointing the thread out to me!

It's been a busy day so my apologies, however I will now make this my number one priority and look into this issue.

I will post my findings as soon as I possible.

Best Regards

Ms Sloto

 

[RobWin]

Hi

Totally missed this thread while having my daily read of CM today! Thanks Robwin for pointing the thread out to me!

It's been a busy day so my apologies, however I will now make this my number one priority and look into this issue.

I will post my findings as soon as I possible.

Best Regards

Ms Sloto

Thanks for responding here, even though it is really hard to believe that it could have been missed when it starts off with "Rival Question", but I will take your word for it and say thank you again that you are here now..

I would also hope that in the future that anytime a thread has the word "Rival" in it that anyone of the Rival Reps here would be willing to respond and take such with seriousness.
____
____

 

[De Beuker]

Just hit the spins but they continued, ofcourse I hit 2 coffins on the first free spin, JEEZ!!
It seems only to occur when there is zero balance after the first spin, right?
I'll keep on trying, I'll take scary1 now.

 

[RobWin]

Just hit the spins but they continued, ofcourse I hit 2 coffins on the first free spin, JEEZ!!
It seems only to occur when there is zero balance after the first spin, right?
I'll keep on trying, I'll take scary1 now.

Correct De Beuker..
____
____

 

[NASHVEGAS]

At any rate I just sent Sloto a private message and also added Casinomeister to the PM as a recipient as well. The fact that six Rival Reps have been here at Casinomeister today and I know for a fact I have seen Sloto here at least twice and still not a one of them can come in here a make a simple comment that they are at least looking into this issue with Rival really gripes my A$$!!

Sloto, I already reminded you in the PM that this is not good for an "Accredited Casino" to NOT MAKE a comment in a thread like this one when you guys obviously have a serious issue with your games there!!

I know you had to of seen this thread as well since it has been on top of the list for most of the day.
____
____

I did the same multiple times and was ignored by all parties (with one exception sorta). I wish you the best of luck.

Of course, Mr. Retention lost the trust of Rival's largest wager (at least at that time but besides the point) and all accounts were closed. Affiliates should be perturbed regardless with their retention shenanigans.

No comment on any Bonne Chance/Silverstone/???? being accredited as that is not an issue I dwell on after I posted my 1 cent.

Tell'emBillyJackIsHere

 

[LOOKAWAY]

Maybe this could have something to do with auto player, were you using auto player when this happened?

Because if you hit free spins with auto player, the spin count just keeps on going. So if you don't have enough money to cover 1-10 free spins, the game will just stop and prompt you to make a deposit. Even if the slot doesn't take the spin worth of your balance.

This could be the error, right.

 

[nisosbar]

As for myself, no, I was not using auto-player. I have used auto-player only one time.

 

[nisosbar]

Superior was able to somehow replace me in the queue such that I got my 9 remaining spins when I logged back in. I just hope this issue gets fixed, Rival-wide.

 

[Casinomeister]

I totally agree Nifty, someone at Rival needs to look into this issue today...Not Tomorrow!
____
____

Hey Rob, take a look at the calendar, this was a holiday in most of Europe when you posted this - this is something that upper management needs to address, and I can probably guess that no one was around.

I do have to say though that I am really surprised that six (6) Rival Casino Reps have visited the forum so far today and not a single one of them have made a comment here in this thread regarding this issue!
____
____

Again, issues like this are usually forwarded up to higher echelons - I wasn't aware of this thread until about a half hour ago.

Seriously, how much coffee are you guys drinking?

But thanks for the headsup. I'll keep an eye on this thread to see how things develop.

 

[paulyt]

Not to do with free spins but I can confirm getting the non free spin bonus on your last hit lets you play it with no problems. I know this doesn't help the people in this thread bur it may help Rival.

 

[Sloto]

Just to let you all know, I haven't forgotten about this issue.

Thanks for your patience.

Ms Sloto

 

[RobWin]

Just to let you all know, I haven't forgotten about this issue.

Thanks for your patience.

Ms Sloto

Thanks for the update, as most savvy players well know that this serious issue could potentially affect thousands of players. I certainly hope that Rival is taking this issue as serious as I am.

The last thing I want to do here is to be promoting Rival Casinos to potential players when we both know that there is a major malfunction going on there with their games!

Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games? I mean as many webmasters/affiliates that are here at Casinomeister that actively promote Rival Casinos, why is there no other webmaster/affiliates here in this thread?

Where is the "Rival Representative/Tech" in all of this. Is Rival really taking this issue serious at all here?
____
____

 

[RobWin]

Another point to this issue is that this is apparently not only isolated to just a couple of Rival Casinos but it appears to be a system wide malfunction.
____
____

 

[Sloto]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October! It effected very few players and only users that had a balance of less than $1.00 (they were only alotted one free spin) The problem was fixed within an hour of the upload.

I would like to apologise and kindly ask if you were affected by this error at Sloto'Cash, please PM me with your username and I will credit your account with a loyalty bonus.

All the best

Ms Sloto

 

[RobWin]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October!

I beg to differ on the fact of the date here as you can clearly see in my screenshot below when this first happened to me at Vegas Regal...so is it really from a software upgrade that occurred on Oct. 31st? What exactly was the "small software upgrade" ?

Old Attachment (Invalid)

~~~~~~~~~~~~

Old Attachment (Invalid)

It effected very few players

How does Rival know that for sure?

The problem was fixed within an hour of the upload.

I'm also not so sure that that is correct either since this error at Sloto on Scary2 occurred on Nov. 1st at 12:09:15AM

There is a lot larger spread of time here than you are aware of or either Rival has mis-informed you on the time-lines.

Also on another note, if Rival were not constantly tweaking with the software regarding the constant daily updates then maybe, just maybe instances like these would not be happening there!
____
____

 

[Sloto]

Sorry, I put the date in as that is when I thought the first instance of the error occured and the 31st was Halloween -bit tongue in cheek! (note to self stop skim reading)

I will check on the date with Rival though to be sure!

I understand it frustrates players the constant upgrades, but Rival compared to other software providers in the industry are relatively new and have grown substantially over the last 3 years! It's not an excuse but you can rest assured that members are treated fairly and errors such as what has occcured are compensated.

Data on every gaming session is stored so we can identify the number of players this affected by running a query on the data and the selected games.

Visual glitches and connections issues are very annoying to members but I can say from my experience Rival operate with integrity and always resolve issues in favour of the player.

Best Regards

Ms Sloto

 

[NASHVEGAS]

Sorry, I put the date in as that is when I thought the first instance of the error occured and the 31st was Halloween -bit tongue in cheek! (note to self stop skim reading)

I will check on the date with Rival though to be sure!

I understand it frustrates players the constant upgrades, but Rival compared to other software providers in the industry are relatively new and have grown substantially over the last 3 years! It's not an excuse but you can rest assured that members are treated fairly and errors such as what has occcured are compensated.

Data on every gaming session is store so we can identify the number of players this affected by running a query on the data and the selected games.

Visual glitches and connections issues are very annoying to members but I can say from my experience Rival operate with integrity and always resolve issues in favour of the player.

Best Regards

Ms Sloto

LOLOL.......Horsesheet.............get Mr. Retention's permission to post his correspondence with moi and I will post it as soon as I am able.

 

[Sloto]

Nashvegas, who is Mr Retention and what correspondence are you referring too?