PlayOJO refusing withdrawal until I provide a photo of a card I don’t have

stakeyourheartout

Newbie member
Joined
Feb 24, 2024
Location
Glasgow
Ok I’m at my wits end with this now. Joined PlayOJO in January, uploaded various verification documents since then, no issues whatsoever, all accepted within a couple hours. Conveniently now after my first big win with them, they’re refusing to let me withdraw until I verify a payment card I used when I first signed up, that I no longer have.

I don’t have that card anymore. They asked for a bank statement showing that card being used to deposit with them but my bank have confirmed (and I have the proof of them telling me) that their bank statements don’t show details of the card used.

The only thing I have left is Apple Pay. I still have that card saved in my Apple Pay and was able to send them a screenshot showing the card details in full with my name. This was also rejected.

I’ve spoken on their live chat at least 10 times and getting absolutely nowhere. I have absolutely no other way to show that the card is mine, a card I haven’t even used in about 8 weeks or more, that I’m sure I must have had to verify at some point along the way anyway?

Any advice? They aren’t budging and I really don’t know where to go from here. I’ve really enjoyed playing there so I’m really frustrated that this is happening.
 
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What’s the deal with this? After a ridiculous back and forth regarding verification of an old bank card, they finally accepted my documents. I was then able to withdraw again and withdrew £1100 via instant bank transfer. It’s been in “pending withdrawals” for over 24 hours now. When I use the exact same withdrawal method on the other sites, I get the money instantly so why is it still being held, does anyone know? I’m getting a bit anxious that I won’t get the money after my account being restricted after a big win and now this
 
Hello @stakeyourheartout ,

We have a casino rep for PlayOjo here on the forums, they are usually available during the regular work week. They are @EGO and you should send them a Private Message regarding your situation, it'll probably be resolved in a few hours.

- Max
 
What’s the deal with this? After a ridiculous back and forth regarding verification of an old bank card, they finally accepted my documents. I was then able to withdraw again and withdrew £1100 via instant bank transfer. It’s been in “pending withdrawals” for over 24 hours now. When I use the exact same withdrawal method on the other sites, I get the money instantly so why is it still being held, does anyone know? I’m getting a bit anxious that I won’t get the money after my account being restricted after a big win and now this
Hi as advised by PM, your withdrawal was completed yesterday by Trustly which you selected
Trustly always advise that funds can take between 1-3 days
 
A casino did this to me once, a few years back, and my bank was able to provide me with a letter proving I did indeed own that now-expired card. Perhaps you could ask this of your own bank?

Just to add that I know it's a pain in the ass, and really just so... tedious, but needs must.
 
Playojo is a recommended Accredited Casino at Casinomeister

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