Nedplay- payment issues

[gestelev]

No payment

[pab-in-progress]I have asked for a withdrawal from Nedplay on the 14th of November - $ 649.

A few days later they got the documents that they asked for and they were verified.

I have asked their support every second day - how the status is with my withdrawal - but nothing specific about when they will pay.

So I have now been waiting for 20 days and still no money [/pab-in-progress]

 

[biggambler567]

nedplay

It seems ducthrobin the rep for nedplay has vanished into thin air!!! He has not logged onto the forum since 19th November, I know my PAB is still open but come on guys this is rediculous, I would have thought he would have at least responded to max at least by now, males me wonder!!! hmmmmmm

 

[maxd]

Our current understanding is that Robin is AWOL for medical reasons. I know he had a serious accident earlier this year so there's no reason to doubt the medical emergency claim.

Robin has asked for, and as far as we are concerned he has been granted, a brief leave-of-absence, so to speak. That said I am still working the outstanding PABs and will press them with him ASAP. I believe we're talking a few days here so no one should have to wait too much longer for some results.

 

[gestelev]

Dear Max

Thank you very much for your help in this matter.

I have received my payment today - $ 649.75

 

[mellowmenjo]

I've received my payment 2.
There are still 2 tickets open for me tho.
No response what so ever. (posted about 2 weeks ago)
I've seen enough off nedplay.

 

[maphesto]

They have closed my issues but I havent received any money.

Withdrawal request was made nov 21 and the documents were approved nov 23.

However, they are trying to speed things up, when I read closed tickets they are showing me this:

Dear XXX,

Please chase withdrawal for maphesto, and send maphesto an email. Withdrawal is from november 21st and is still pending.

Regards,

XXX

This means that I probably will get my money, but I havent got an email from them. I often choose microgaming just to get winnings quicker, but I have even got money quicker from Club Player that this..

 

[Edward D. Wood]

After a while of flying around in the internet I looked for this thread and...oh boy this theme is still active.
I would this hassle expect from a Rouge casino group - or a "ops we ran out of money" casino....why the heck is this still active?
And further more - they banned Rushmore from the accred.-list for a good reason, but this casino behaviour is on the same level of the bottom line.

I was really thinking they had problems - making mistakes - like we all do. But they haven`t learned from it. Though they had the time to change their staff/system or whatsoever. Sad - very sad. It is a nice casino and the slots were pretty warm (for me).

I def. never will deposit again.

Just my 2 cents - if others want to play there....DO IT!!! I wish you all the Jackpots they offer and tons of money.

Ed

 

[Casinomeister]

...
And further more - they banned Rushmore from the accred.-list for a good reason, but this casino behaviour is on the same level of the bottom line...

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

 

[Tengil]

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

Hope they improve.

I tend to think that they have (or at least they did have) good intentions but werent experienced enough to straight up start a casino and succesfully managing it. Then issues started to pile up.. Add to that dutchrobins health issues and you get a mess.

 

[Roanan]

We're having some serious communication problems at the moment...

Ya think?

 

[Edward D. Wood]

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

Sorry Meister - my fault. It is always easier to scream out than to get all the information together!!!
Thanks for this update!

 

[maphesto]

Does anyone have contact with the Casino? I haven`t been able to reach them since last week. Live chat doesnt answer and they have not answer my last ticket.

It still say "work in progress" and the withdrawal request was made nov 21.

 

[threescatters]

[pab-in-progress]I withdrew also around nov 21st and have been asked for ID things, i sent them in quick but still no money I made a few deposits and played a lot then cashed out when i was up 20 - I am hardly breaking the bank or a high roller but still no money after a month almost [/pab-in-progress]

 

[maxd]

I heard from them a few days ago.

FWIW, we expect there should be movement on our PAB issues in the coming week. If not then ... things could start getting a little prickly.

 

[maphesto]

I finally reached Live Chat today.

She said this:

I have just contacted the finance department, and they will chase your withdrawal and contact you by mail today / night.


Its 700 we are talking about here.

 

[dutchrobin]

Payment and communication issues

Hi all,

I have to metion that I have been sick at home the last few weeks and unable to work. No excuse but thats why I could not respond quick enough.

Next monday I expect to be back at work and I will answer all your posts in this thread.

I apologize for the inconvenience this caused.

I will be online every day from next week.

Kind Regards,
Robin
Nedplay

 

[Jasminebed]

I am glad you are feeling well enough to be back to work. But there is a problem when no one else can fill in and take over the workload for an absent employee.

 

[biggambler567]

nedplay

Dutchrobin it is good to see that you are back, I hope you will answer me email and replies asap

 

[biggambler567]

Payment

I just logged into my neteller account and realised that I had finally be paid for October, now I am only owed for november, thanks max and casinomeister!!!!

 

[threescatters]

I am still waiting for my cashout from november . Have tried PMing robin again

 

[steffigraff77]

Looks like these guys have disappeared again. No response from live chat/ phone or email for days now and Dutch Robin is no longer to be found!
Anyone else had any success?

 

[maphesto]

I received this 2 days ago:

Dear maphesto,

Your payment is in the final stage and will be processed as soon as possible.

I have heard this a couple of times now. I have been waiting for my 700 since nov.

 

[boxer]

pending

hello all,

i also have 270e withdrawal pending from 19yh dec as many others also encountered this problem decided to join casinomeister.

it was 21st when documents were verified, i am able to contact livesupport but it is no use cause they won't say anything, just forwards ticket and 12 days with no answer.

for robin, my nedplay player id is : boxer90

is somebody else still having problems?

will be posting about the progress later on

 

[steffigraff77]

Has anyone managed to get throught to live chat. Its been unavailable for days for me now?

 

[maphesto]

No, I haven`t been able to reach them. Even Nedplay has got the new Microgaming update with the big casino I saw recently.