Opened up an account with Monaco Gold casino. I was offered a 200% bonus (deposit 300 and receive 600 bonus). Asked the customer service rep in Monaco Golds live chat (inside the casino software) if the bonus is cashable. She told me it is.
I played and met the wagering requirements. Ended up with 1,000 euros and went to cash it out. Cashing out did not work so I sent their security an email asking them to fix this problem so that I can withdraw my money. To my BIG surprise they told me that the bonus is non cashable.
Not even their terms and conditions mention the bonus being non-cashable or removed after meeting the wagering requirements. Not that this even mathers because I was told that I can cash out the bonus.
I have contacted Playtech 2 times within the last month, without receiving any reply. I cant let Monaco Gold get away with my money by braking their own promise. Can somebody help me with this problem?
I played and met the wagering requirements. Ended up with 1,000 euros and went to cash it out. Cashing out did not work so I sent their security an email asking them to fix this problem so that I can withdraw my money. To my BIG surprise they told me that the bonus is non cashable.
Not even their terms and conditions mention the bonus being non-cashable or removed after meeting the wagering requirements. Not that this even mathers because I was told that I can cash out the bonus.
I have contacted Playtech 2 times within the last month, without receiving any reply. I cant let Monaco Gold get away with my money by braking their own promise. Can somebody help me with this problem?