After making numerous deposits at Maria Casino over a few days and making a withdrawal I received a random email saying my account was suspended (no information why) and after making several calls I have been informed that my account was suspended as i self excluded from the unibet site a while back (due to spending too much time on it and not wanting emails etc) and as mariacasino is owned by unibet I cannot play there? I had no idea they were owned by the same company
Why was this not flagged at registration instead of a day later?
My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.
I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet
APOLOGIES I PLACED THIS IN BONUS SECTION TOO
Why was this not flagged at registration instead of a day later?
My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.
I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet
APOLOGIES I PLACED THIS IN BONUS SECTION TOO
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