- Joined
- May 9, 2012
- Location
- Amsterdam
Hi Guys,
I just wants the forum to be aware of this casino and tell you what has happened to me. Let me explain first that I am a loyal player of the mansion group since 2011 and never had any issues with this casino until now.
The last year I was playing extremely high stakes at the mansion group I think I roughly deposited over 60K. In the past half year I had some wins and they payed 10K in 1 day if I had a winning session, so I was very happy with the service of this casino they made like an elite vip player, so i was getting great offers every day and played them. I had vip host on the phone with new offers in the chat gave some cool offers they just wanted me to keep playing. I was all down for that, I had a hot run last month and won quiet a few sessions I was keep getting payed and it was all cool. So i got an special offers from my vip hostest only when I looked at the terms of the bonus I saw this rule
"If you bet more than £/€/$5 per spin and £/€/$0.5 per bet line on any game round on any slots or videopoker games, while wagering funds that are associated with a deposit bonus, the bonus and winnings may be voided."
So I asked my vip host right away if there was any problem with this rule I will copy paste my chat so the forum can read it.
"
Host.: Okay I can offer you a 50% reload, and 50euro on top if you play with 500 or more
player: ok that sounds good
host.: Okay, just notify us prior to placing a deposit and we can add the bonus for you
player: ok
player: wherare the terms
host:
host.: There you go, it has standard wagering requirement of 40 and it is non redeemable
player: is it a vip bonus?
host.: It is a bonus for a vip member
player: I see this rule If you bet more than £/€/$5 per spin and £/€/$0.5 per bet line on any game round on any slots or videopoker games, while wagering funds that are associated with a deposit bonus, the bonus and winnings may be voided.
player: can I only bet 5?
Host.: No, you may bet as much as you want, as long as there is no pure bonus abusive gameplay we will not void the winnings
Host.: However you can maximumly bet 20% of the bonus, so if the bonus is 100$ you cannot place a bet above 20$
"
Chat continues to talk about some other stuff....
After that I deposited 1000 euro and got a 550 bonus as I finished the session I had a 24K I only cashed out a small amount and kept playing with the rest to win even more, only a few days later when they want to process my money I got the email that my money has been void on the 5 euro max bet rule. I bet over 5 euro that is but I kept playing with same bet size, that I always play, I was always played with this same playstyle in the years before. Now I have a winning streak and they instantly voids my winnings when I am losing everything is fine but when you are winnings they start to do dirty tricks to not pay you, so for every other player that plays high stakes like me, not fall for this trick of the vip support.
It's under review by higher management now, I sent the full chat to them to read it this was 5 weeks ago still didn't got a responds...
I just wants the forum to be aware of this casino and tell you what has happened to me. Let me explain first that I am a loyal player of the mansion group since 2011 and never had any issues with this casino until now.
The last year I was playing extremely high stakes at the mansion group I think I roughly deposited over 60K. In the past half year I had some wins and they payed 10K in 1 day if I had a winning session, so I was very happy with the service of this casino they made like an elite vip player, so i was getting great offers every day and played them. I had vip host on the phone with new offers in the chat gave some cool offers they just wanted me to keep playing. I was all down for that, I had a hot run last month and won quiet a few sessions I was keep getting payed and it was all cool. So i got an special offers from my vip hostest only when I looked at the terms of the bonus I saw this rule
"If you bet more than £/€/$5 per spin and £/€/$0.5 per bet line on any game round on any slots or videopoker games, while wagering funds that are associated with a deposit bonus, the bonus and winnings may be voided."
So I asked my vip host right away if there was any problem with this rule I will copy paste my chat so the forum can read it.
"
Host.: Okay I can offer you a 50% reload, and 50euro on top if you play with 500 or more
player: ok that sounds good
host.: Okay, just notify us prior to placing a deposit and we can add the bonus for you
player: ok
player: wherare the terms
host:
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host.: There you go, it has standard wagering requirement of 40 and it is non redeemable
player: is it a vip bonus?
host.: It is a bonus for a vip member
player: I see this rule If you bet more than £/€/$5 per spin and £/€/$0.5 per bet line on any game round on any slots or videopoker games, while wagering funds that are associated with a deposit bonus, the bonus and winnings may be voided.
player: can I only bet 5?
Host.: No, you may bet as much as you want, as long as there is no pure bonus abusive gameplay we will not void the winnings
Host.: However you can maximumly bet 20% of the bonus, so if the bonus is 100$ you cannot place a bet above 20$
"
Chat continues to talk about some other stuff....
After that I deposited 1000 euro and got a 550 bonus as I finished the session I had a 24K I only cashed out a small amount and kept playing with the rest to win even more, only a few days later when they want to process my money I got the email that my money has been void on the 5 euro max bet rule. I bet over 5 euro that is but I kept playing with same bet size, that I always play, I was always played with this same playstyle in the years before. Now I have a winning streak and they instantly voids my winnings when I am losing everything is fine but when you are winnings they start to do dirty tricks to not pay you, so for every other player that plays high stakes like me, not fall for this trick of the vip support.
It's under review by higher management now, I sent the full chat to them to read it this was 5 weeks ago still didn't got a responds...