- Joined
- Aug 16, 2013
- Location
- bishop auckland
I have tried to resolve this myself but am banging my head against a wall.
I opened an account with a casino and played live dealer. Now I noticed a problem at first when RED 19 landed and I wasnt paid. I genuinely thought I must have done something wrong but was not convinced but played again. I did a test bet of £5 on a even money shot that won.
The next spin, I bet £172 on the wheel. The wheel spun and RED 5 was the winning number. The image below shows this.
Now as you can see, I had £15 on the split 5/8 and £2 on the number. The number 5 is highlighted with a glow around it, acting as the "Dolly" The total bet of £172 is also shown.
But again, this was not settled and any bet returned. I emailed the casino what had happened and after 5 weeks received this
As a follow up to your recent query, please note that we have received an official reply from our Technical Department. The game vendor confirms that the various amounts you claim you bet on numbers lower than 21, were not accepted. As a result no funds were deducted from your account balance.
In addition, the records on your account prove that first you placed the 5.00 GBP bet - the one you claim you placed after the above mentioned unsuccessful attempts. That means that you actually first made a bet for 5.00 GBP, and won 10.00 GBP. As a result your balance became 615.00 GBP. In short, at first your total account balance was 610.00 GBP, you made a deposit for 5.00 GBP, so it came down to 605.00 GBP. As this bet was a winning one, your total account balance became 615.00 GBP.
Then it seems that you tried place other bets, which as already confirmed, were not accepted. This can also be easily proved from the screenshot you sent us. There you captured the bets you wanted to place and the balance seen there is 615.00 GBP. So the screenshot was made after the round in which you wagered 5.00 GBP and respectively won 10.00 GBP.
There are no other successfully initiated bets, no funds were deducted from your account so respectfully, there are no missing winnings.
1. They say I placed the bets and they were not accepted. They are saying the bets were not accepted AFTER the result was known.
2. They then change tac and say the screen shot was made after the round where the £5 was won. But the bet was won on another number than 5. Yes it was the next spin after I won but is it me or are they implying skullduggery?
How can they say, the bets were not confirmed, AFTER the result is known?
I followed this up and received another reply
Further to your recent query, be advised that our Technical Department has confirmed that what happened in your case was the following:
1. You entered the game and you placed your bet.
2. The bet amount was transferred from your wallet to the casino's wallet.
3. When the transaction reached the game, it was too late as the table had already closed for bets.
4. The transaction got stuck between the game and yourself and later on it got transferred back to you.
I play ALOT of live casino, too much to be fair, and I have on the odd occasion had bets not accepted but ALWAYS AND WITHOUT FAIL before the winning number is known.
Thoughts please
I opened an account with a casino and played live dealer. Now I noticed a problem at first when RED 19 landed and I wasnt paid. I genuinely thought I must have done something wrong but was not convinced but played again. I did a test bet of £5 on a even money shot that won.
The next spin, I bet £172 on the wheel. The wheel spun and RED 5 was the winning number. The image below shows this.
Now as you can see, I had £15 on the split 5/8 and £2 on the number. The number 5 is highlighted with a glow around it, acting as the "Dolly" The total bet of £172 is also shown.
But again, this was not settled and any bet returned. I emailed the casino what had happened and after 5 weeks received this
As a follow up to your recent query, please note that we have received an official reply from our Technical Department. The game vendor confirms that the various amounts you claim you bet on numbers lower than 21, were not accepted. As a result no funds were deducted from your account balance.
In addition, the records on your account prove that first you placed the 5.00 GBP bet - the one you claim you placed after the above mentioned unsuccessful attempts. That means that you actually first made a bet for 5.00 GBP, and won 10.00 GBP. As a result your balance became 615.00 GBP. In short, at first your total account balance was 610.00 GBP, you made a deposit for 5.00 GBP, so it came down to 605.00 GBP. As this bet was a winning one, your total account balance became 615.00 GBP.
Then it seems that you tried place other bets, which as already confirmed, were not accepted. This can also be easily proved from the screenshot you sent us. There you captured the bets you wanted to place and the balance seen there is 615.00 GBP. So the screenshot was made after the round in which you wagered 5.00 GBP and respectively won 10.00 GBP.
There are no other successfully initiated bets, no funds were deducted from your account so respectfully, there are no missing winnings.
1. They say I placed the bets and they were not accepted. They are saying the bets were not accepted AFTER the result was known.
2. They then change tac and say the screen shot was made after the round where the £5 was won. But the bet was won on another number than 5. Yes it was the next spin after I won but is it me or are they implying skullduggery?
How can they say, the bets were not confirmed, AFTER the result is known?
I followed this up and received another reply
Further to your recent query, be advised that our Technical Department has confirmed that what happened in your case was the following:
1. You entered the game and you placed your bet.
2. The bet amount was transferred from your wallet to the casino's wallet.
3. When the transaction reached the game, it was too late as the table had already closed for bets.
4. The transaction got stuck between the game and yourself and later on it got transferred back to you.
I play ALOT of live casino, too much to be fair, and I have on the odd occasion had bets not accepted but ALWAYS AND WITHOUT FAIL before the winning number is known.
Thoughts please