Kildare
<a href="http://www.casinomeister.com/meister_awar
- Joined
- Dec 3, 2009
- Location
- Paris France
As is often the case this story starts with a bonus I recieved an e-mail with a $5 free chip (quite low but I had some time so gave it another try there)
I played with the bonus and at the end of the long playthrough 99x I had won about $250 Maw withdrawal for their free chip is $100
I tried to withdrawal and was told that I could withdrawal to click2pay by live chat but there was no link to withdrawal to click to pay. I then asked live support to send me an e-mail about how this could be done. They said choose another method and write in the comment box that you prefer payment to click2pay... there was no comment box
So I tried to deposit perhaps stupidly
When I deposited (and here is the root of the dispute)
I was automaticaly given a 400% bonus to my deposit. $25+400%= $125
but the free spin cash disapeared.. this may sound like the dispute but it isnt it gets worse
Live support said that indeed because I had not withdrawn before making a deposit that the system did this automaticaly
I was not very happy about this but saw that I had $125 and better off still than when I had started and still wanted to play
Next step for me was to read the new terms and conditions and to recheck the info with live support
Live support conferemed that I had $3000 of playthrough to do
So I got to spinning the reels
I had almost run out of cash when suddenly I hit a jackpot on a machine and it shot my winnings up to about $2500
and this point I checked with live support again about the remaining playthrough required
I still had quite abit to do but at the end I was left with just over $2200
Max withdrawal from the casino is $1500 per week
with still no click2pay option in the withdrawal menu I checked again with live support asking if it was possible they conferemed and I used an old netteller account that I had (never used because my bank blocks them for some reason) and asked live support to see if it could be moved to click2pay
All looked good until the next day when the finance department wrote me to say that my withdrawal had been declined because I was playing on the free chip
and that I was trying to defraud the casino.I was shocked one because I had very vigilantly followed the terms and asked many questions to live chat.
They took my balence and put $100 pack into my account saying that this was all I was allowed for the free chip.
(free chip that both me and the live support didnt think I was playing on)
several e-mails to the finance department and 2 phone calls to managers in the casino (based in the UK) latter their possition is that mistakes were made on both sides and that they could offer me $300 to make up for the confussion. I refused saying that this was not fair because I clearly had followed the rules in the terms and conditions and had also been told that I was playing another kind of bonus from live support. They said "No live support made mistakes in telling you that they are new and not trained" I replied that is your problem to fix not mine. I asked them to make me a fair offer and that I would try to work with them but as of this writing $300 is the best they will offer and only under the condition that I seek no further action.
Here I think is the key to their lies... the reversed $100 to my account which they say includes my deposit however when the sytem reset my balence as I said before it was $125
So I guess even their software thought I was playing another bonus
I played with the bonus and at the end of the long playthrough 99x I had won about $250 Maw withdrawal for their free chip is $100
I tried to withdrawal and was told that I could withdrawal to click2pay by live chat but there was no link to withdrawal to click to pay. I then asked live support to send me an e-mail about how this could be done. They said choose another method and write in the comment box that you prefer payment to click2pay... there was no comment box
So I tried to deposit perhaps stupidly
When I deposited (and here is the root of the dispute)
I was automaticaly given a 400% bonus to my deposit. $25+400%= $125
but the free spin cash disapeared.. this may sound like the dispute but it isnt it gets worse
Live support said that indeed because I had not withdrawn before making a deposit that the system did this automaticaly
I was not very happy about this but saw that I had $125 and better off still than when I had started and still wanted to play
Next step for me was to read the new terms and conditions and to recheck the info with live support
Live support conferemed that I had $3000 of playthrough to do
So I got to spinning the reels
I had almost run out of cash when suddenly I hit a jackpot on a machine and it shot my winnings up to about $2500
and this point I checked with live support again about the remaining playthrough required
I still had quite abit to do but at the end I was left with just over $2200
Max withdrawal from the casino is $1500 per week
with still no click2pay option in the withdrawal menu I checked again with live support asking if it was possible they conferemed and I used an old netteller account that I had (never used because my bank blocks them for some reason) and asked live support to see if it could be moved to click2pay
All looked good until the next day when the finance department wrote me to say that my withdrawal had been declined because I was playing on the free chip
and that I was trying to defraud the casino.I was shocked one because I had very vigilantly followed the terms and asked many questions to live chat.
They took my balence and put $100 pack into my account saying that this was all I was allowed for the free chip.
(free chip that both me and the live support didnt think I was playing on)
several e-mails to the finance department and 2 phone calls to managers in the casino (based in the UK) latter their possition is that mistakes were made on both sides and that they could offer me $300 to make up for the confussion. I refused saying that this was not fair because I clearly had followed the rules in the terms and conditions and had also been told that I was playing another kind of bonus from live support. They said "No live support made mistakes in telling you that they are new and not trained" I replied that is your problem to fix not mine. I asked them to make me a fair offer and that I would try to work with them but as of this writing $300 is the best they will offer and only under the condition that I seek no further action.
Here I think is the key to their lies... the reversed $100 to my account which they say includes my deposit however when the sytem reset my balence as I said before it was $125
So I guess even their software thought I was playing another bonus