Hey everybody,
As most of you already know the RTG brands from RevenueJet have gradually become more and more sadistic with players.
LOCO PANDA CASINO, GRAND PARKER CASINO, CLASSY COIN CASINO, ONBLING CASINO, RUBY ROYAL CASINO = Pure evil
Long story short, I had an account with them (Loco Panda) for about 4 years until today. Back in the days when they launched payouts were slow 10 business days, but they used to pay according to terms and conditions on the 10th business day so I though that's ok.
Continued to deposit at Loco Panda until September 2014 when I was lucky a bit to win $700 and requested a withdrawal. Then first I heard about their 60 business days security check (not just me other players were trapped with same rule). And guess what, even after 60 business days they keep cancelling your cashout and keep in complete silence about what is going on...
So, I decided to end all this today by contacting them on live chat:
Here's the end of the story:
Please wait for a site operator to respond.
You are now chatting with 'Jennifer'
Jennifer: Thank you for playing at Loco Panda. My name is Jennifer. *May I have your username and how can I help you?
me: hello
me: my account is *******
Jennifer: Hello
Jennifer: Could you provide me with your username, please?
Jennifer: Hi *******!
Jennifer: How are you doing today?
me: My cashout is again cancelled.
me: What do your finance want from me?
me: Can you help me?
Jennifer: Let me check your account please
Jennifer: Just a moment, please
me: ok
Jennifer: ******, as I see from the comments on your account
me: Did you see?
me: What is going on?
Jennifer: Your last request was denied due to insufficient activity during the last 30 days
me: What activity you're talking about?
Jennifer: Well it means that you didn't log in much and didn't make any deposits
me: Please stop by this. Let it be clear.
me: Well, how to make deposits when you never paid out my winning when I last deposited in September 2014.
me: Since then, they keep cancelling my cashout.
me: What more to say.
Jennifer: I see, but I saw some players
Jennifer: Who were paid partially
me: Its only 600 cashout when they remove the bonus.
me: Is 600 paid partially.
me: Since September 2014 I am checking my cashout and all is silence from your side. First a 60 days security check, then inactivity,…what more?
Jennifer: I understand you, but I've sent a lot of requests like I promised
Jennifer: And didn't get answers as well
me: So in this case what you can suggest?
Jennifer: Unfortunately I don't have an access to this kind of information
me: So can you help me at all?
Jennifer: I know I can do my best, but I can't guarantee I will solve this
me: So what is this casino you're working for?
me: Are you happy with all this?
Jennifer: I like this place
Jennifer: I feel bad for you
Jennifer: However I don't fully understand you because
me: imagine all these players getting ripped off by criminal oranisations like yours.
me: Why?
Jennifer: I see so many players who get thousands every day
Jennifer: Because I'm a gambler too and I've never actually tried to cashout
me: Maybe they dont like me because I was lucky to win.
Jennifer: Because I don't think of a casino as of a place to earn money
Jennifer: I just play and pay for the adrenaline I get
me: But I won with my own deposit. I put my own money and they refuse to pay not only my deposit but my winnings as well.
me: Did you get my point?
Jennifer: Sure!
me: Can you ask them to refund my deposit and take all the winnings?
me: I will be extremely happy for this ending as well.
me: Just to refund my deposit, thats all...
Jennifer: ******, I will close your account and send a request for refund
Jennifer: You won't be able to play with us or with our sister casinos
Jennifer: Unfortunately you won't be able to play with us since it's a violation of our terms and conditions
me: So, what options do I have?
me: Please lets sort this out..
me:
Jennifer: Well there are 2 options for you
me: listening...
Jennifer: You can wait to get your winnings or we can close your account now and send a request to refund you
me: Yes, but its obvious that your finance team don't want to pay my winnings. 6 months are more than enough.
me: So, I will take it and go for the second option.
Jennifer: So which option do you choose?
me: 2nd
Jennifer: Okay, sure
Jennifer: You will be notified by email
me: Close my account and request a refund of my deposit.
me: Thanks and Regards.
Jennifer: Okay, just a second
Jennifer: Done, have a great day!
Jennifer: Or night
me: I confirm you can now close the account and confiscate my winnings, but no deposit.
me: OK?
Jennifer: I don't confiscate anything
Jennifer: I just close your account and send a request fr a refund
Jennifer: Sorry, for* a refund
me: Its ok, I am glad we almost sorted out this.
me: Now how long I should be waiting to get my deposit refunded?
Jennifer: I don't know for sure but you'll be notified by email
me: Ok' perfect, so I guess no more than a couple of days.
me: Or, I'll have to visiting this chat again and again.
Jennifer: No, it can take up to 7 business days
Jennifer: Talk to you soon
me: cheers and enjoy my winnings.
me: Why not buy a bottle or two of Dom?
me:
me: cheers
me: bye for now.
Jennifer: Have a great night!
As most of you already know the RTG brands from RevenueJet have gradually become more and more sadistic with players.
LOCO PANDA CASINO, GRAND PARKER CASINO, CLASSY COIN CASINO, ONBLING CASINO, RUBY ROYAL CASINO = Pure evil
Long story short, I had an account with them (Loco Panda) for about 4 years until today. Back in the days when they launched payouts were slow 10 business days, but they used to pay according to terms and conditions on the 10th business day so I though that's ok.
Continued to deposit at Loco Panda until September 2014 when I was lucky a bit to win $700 and requested a withdrawal. Then first I heard about their 60 business days security check (not just me other players were trapped with same rule). And guess what, even after 60 business days they keep cancelling your cashout and keep in complete silence about what is going on...
So, I decided to end all this today by contacting them on live chat:
Here's the end of the story:
Please wait for a site operator to respond.
You are now chatting with 'Jennifer'
Jennifer: Thank you for playing at Loco Panda. My name is Jennifer. *May I have your username and how can I help you?
me: hello
me: my account is *******
Jennifer: Hello
Jennifer: Could you provide me with your username, please?
Jennifer: Hi *******!
Jennifer: How are you doing today?
me: My cashout is again cancelled.
me: What do your finance want from me?
me: Can you help me?
Jennifer: Let me check your account please
Jennifer: Just a moment, please
me: ok
Jennifer: ******, as I see from the comments on your account
me: Did you see?
me: What is going on?
Jennifer: Your last request was denied due to insufficient activity during the last 30 days
me: What activity you're talking about?
Jennifer: Well it means that you didn't log in much and didn't make any deposits
me: Please stop by this. Let it be clear.
me: Well, how to make deposits when you never paid out my winning when I last deposited in September 2014.
me: Since then, they keep cancelling my cashout.
me: What more to say.
Jennifer: I see, but I saw some players
Jennifer: Who were paid partially
me: Its only 600 cashout when they remove the bonus.
me: Is 600 paid partially.
me: Since September 2014 I am checking my cashout and all is silence from your side. First a 60 days security check, then inactivity,…what more?
Jennifer: I understand you, but I've sent a lot of requests like I promised
Jennifer: And didn't get answers as well
me: So in this case what you can suggest?
Jennifer: Unfortunately I don't have an access to this kind of information
me: So can you help me at all?
Jennifer: I know I can do my best, but I can't guarantee I will solve this
me: So what is this casino you're working for?
me: Are you happy with all this?
Jennifer: I like this place
Jennifer: I feel bad for you
Jennifer: However I don't fully understand you because
me: imagine all these players getting ripped off by criminal oranisations like yours.
me: Why?
Jennifer: I see so many players who get thousands every day
Jennifer: Because I'm a gambler too and I've never actually tried to cashout
me: Maybe they dont like me because I was lucky to win.
Jennifer: Because I don't think of a casino as of a place to earn money
Jennifer: I just play and pay for the adrenaline I get
me: But I won with my own deposit. I put my own money and they refuse to pay not only my deposit but my winnings as well.
me: Did you get my point?
Jennifer: Sure!
me: Can you ask them to refund my deposit and take all the winnings?
me: I will be extremely happy for this ending as well.
me: Just to refund my deposit, thats all...
Jennifer: ******, I will close your account and send a request for refund
Jennifer: You won't be able to play with us or with our sister casinos
Jennifer: Unfortunately you won't be able to play with us since it's a violation of our terms and conditions
me: So, what options do I have?
me: Please lets sort this out..
me:
Jennifer: Well there are 2 options for you
me: listening...
Jennifer: You can wait to get your winnings or we can close your account now and send a request to refund you
me: Yes, but its obvious that your finance team don't want to pay my winnings. 6 months are more than enough.
me: So, I will take it and go for the second option.
Jennifer: So which option do you choose?
me: 2nd
Jennifer: Okay, sure
Jennifer: You will be notified by email
me: Close my account and request a refund of my deposit.
me: Thanks and Regards.
Jennifer: Okay, just a second
Jennifer: Done, have a great day!
Jennifer: Or night
me: I confirm you can now close the account and confiscate my winnings, but no deposit.
me: OK?
Jennifer: I don't confiscate anything
Jennifer: I just close your account and send a request fr a refund
Jennifer: Sorry, for* a refund
me: Its ok, I am glad we almost sorted out this.
me: Now how long I should be waiting to get my deposit refunded?
Jennifer: I don't know for sure but you'll be notified by email
me: Ok' perfect, so I guess no more than a couple of days.
me: Or, I'll have to visiting this chat again and again.
Jennifer: No, it can take up to 7 business days
Jennifer: Talk to you soon
me: cheers and enjoy my winnings.
me: Why not buy a bottle or two of Dom?
me:
me: cheers
me: bye for now.
Jennifer: Have a great night!