Whine and Moan Johnnygotthebon vs Videoslots.com

[catapultaudio]

Sorry but I find the professional claim a little hard to swallow... I also use this stuff on a professional basis and whilst its not OBVIOUSLY photoshopped that doesnt really mean anything. To say it would require 'extraordinary talent' to create a graphic like this is garbage, I could do it in 2-3 minutes at the most by fastening together the left side of a picture of the first two reels and the right side of the latter three. I mean you literally only need to spend time getting the division at the correct pixel at the edge of the second reel, then paste in the second screen, invert the selection, cut, copy, paste, save.

I also think its entirely possible there was some kind of glitch that meant the first couple of reels 'stuck' ... and Lucas first reply could also be telling but not because he simply couldn't find the correct balance as he went on to state - what if the fact bonus funds were added at that specific balance is significant maybe? Could that have caused a momentary glitch?

The NYX software didnt show the user a scatter which is not really there, thats for sure - its two seperate spins on the server, that much is for sure. So the problem is homerbert you say you dont really care what they see there, but what they see there is actually correct, the error on your device could be down to the device somehow and not the casino software or the game, so its not really fair to see, if i trigger freespins, please start it for me.. because by the looks of it he didnt trigger freespins.

Its going to be a difficult one to sort out - is the onus on Johnny to prove he didnt edit the image? Or on the casino to prove there was no glitch? .. One things for sure, demanding a figure like $1000 if it is infact just a display glitch is probably a tad optimistic.

 

[chayton]

There are several tools available that allow you to upload an image and read the exif encoding (like imageedited.com) and there are others that will read a bunch of other stuff like error levels (fotoforensics.com) that are kind of fun to play around with for those of you who are interested in that sort of thing.

 

[catapultaudio]

Theres unlikely to be much in the way of EXIF data on a screenshot as that stuff is usually encoded by the camera function of the device, perhaps somebody with an iphone can take one and upload it for us? I've already checked the image posted here and the one over at askgamblers for this data and theres none attached but i didnt find that surprising, especially as op said he had to adjust the picture for uploading which could well be true.

 

[chayton]

Well there's also pixel data that will show if a picture has been saved from an image editing program. Now normally when I have a screenie, I pop it into photoshop to resize it, so any of my screenshots will show they've been edited so that doesn't prove anything.

And although it's not outside the realm of possibility that the casinos have some fancy pants analyzer to check whether a screenshot is doctored, it really doesn't matter. It really just boils down to what the casino data shows - that the player didn't actually hit a feature. That's a standard term in any casino that in case of discrepancies between what's displayed and what the data shows, the data wins.

So it's possible that it was a display glitch especially since it was one spin right after another. If there had been several spins in between then I'd be more inclined to think the screenie was doctored, but either way, the player is out of luck.

Unless of course the casino doctored their screenshots of the data!

 

[randomiam]

with phone pictures

hook iphone to a pc and transfer image over take screen shot of folder image is in and the file names and date changed should tell the truth double check the picture with the time and date the error occurred in easy terms open iphone pictures folder on pc and show the photos been taken and when they where modified
ill post a sample image

 

[Jory]

It would help if OP had not lost $1000, the same amount of compensation they demand. Its not the first time someone has tried to get their money back by doctoring a screenshot and I feel that is the case here.

If it was a glitch then many users would experience the same glitch and it would most likely be common knowledge among mobile gamers.

Based on my own experience with this casino, I'm 100% sure they are fair and honest.

 

[VS_Lucas]

Hi All,

Good afternoon.

We have gone through the op’s case and we have checked all spins he has made on merlin’s millions, and no spin record matches his screenshot. We have however found 2 separate completed spins that combined match his screenshot.

As the op is continuously saying that his screenshot is legit, we have asked Nextgen for an official statement. We recommend the customer to do a PAB if he doesn’t agree with Nextgen’s statement.

There is nothing more for us to add and we trust in the information we have received from Nextgen. As soon as we have Nextgen’s final official statement following the official spin round logs we will publish it.

Kind Regards,
Lucas

 

[Johnnygotthebon]

Time difference is because I am in canada

Now I'm not saying that is definitely what you have done... though it does look pretty bad considering they have logs of two seperate spins that match exactly the two halves of the display onscreen and the fact you did not mention them providing this proof against you ... which I just think smacks of for obvious reasons ..

But lets say for a moment you are being set up, when are you suggesting this took place? Because your device is showing a time 4:10PM whereas those images show an evening 8PM time, you say you did not have time to doctor a screenshot, and whilst we cannot be sure of your level of skill it might be useful to work that part out.

In all honesty though you should probably PAB if you want to follow this up properly, that way max can get hold of the proper reports and logs and hopefully make a better assessment about if you are telling the truth.

I am in canada. Time difference is because if their servers are on England time I guess.

Spin landed 4:10pm. By 4:15 pm montreal time, I had sent them the snap shot.

I suggest y'all stop trying to prove I am a liar or whatever and get to the truth.

Don't

 

[Johnnygotthebon]

ThNk you

Since someone who use this stuff on professional basis already confirm that screenie is ok, i think screenshot legit and not photoshoped. Also make such big noise on many places for just of 1k$ sounds stupid, in this point i believe johnny.
Also strange fact that lucas first reply was that screenshot taken not from their casino, and only after couple of hourse he corrected that they find user play history.
So there is a chance that it is some kind of glitch, when NYX software goes a bit crazy and show user scatter which actually not there. In this case i am with player, because for example i am really do not care what does their servers show, if i play at casino and pay money for this(actually i pay money every spin) i want to see feature when it triggered. And i really do not care what does they see there, if i had trigger freespins, please start it for me.
This can be great problem for NYX since if user screenshot not manipulated, they will lost reputation. I am personally love their games, but did not want to play, get something great but get zero payout. Pointless so.

My picture was snapped on iphone and then emailed to them minutes later. I do not even know how to upload my pics on a PC. My iphone is almost full. Every time I tried it say backed up but I can't even me my pictures????

If there is anyone out there whonos a photo computer professional, please let me send you the picture. You will see it is original.

Videoslots.com had me playing you tube videos. I'm telling you guys, there is something wrong with this place.

thunderstruck II did not do the usual stall before dropping 2 bonuses. I played that game for over 1000 hours this month on other sites I am not freaking crazy.

They probably saw I was a heavy player and saw I was depositing and depositing and tried to screw me.

This casino is not legit. They should be investigated.

I am sending an email to the people who licenced them.

Nexgen has not even responded to my emails.

What a pathetic experience!!!!

I feel bad for people who have lost millions with them. I only blew 1k because I caught them doing mischief.

 

[Patriot66]

A 1000 hours this month?

Running this game simultaneously on 5 different sites for 8 hours a day is still less than 1000 hours this month. Either you really love the game or that is a 'slight' exaggeration.

You aren't doing yourself any favours by repeatedly calling Videoslots cheats.

If you are here because you genuinely believe that there has been an error, use the PAB process. That's what it's there for.

You literally won't get anywhere by slagging an accredited casino off in this manner.

As for the 'YouTube theory", that was the point when I started to doubt your story.

 

[Johnnygotthebon]

Message for Lucas.....

Hi All,

Good afternoon.

We have gone through the op’s case and we have checked all spins he has made on merlin’s millions, and no spin record matches his screenshot. We have however found 2 separate completed spins that combined match his screenshot.

As the op is continuously saying that his screenshot is legit, we have asked Nextgen for an official statement. We recommend the customer to do a PAB if he doesn’t agree with Nextgen’s statement.

There is nothing more for us to add and we trust in the information we have received from Nextgen. As soon as we have Nextgen’s final official statement following the official spin round logs we will publish it.


You are a buffer between me and nextgen
I snapped a picture of a "malfunction"
I emailed it to you guys and you call me a liar or whatever
You completely ignore my case by sending me next gen report saying 3 orbs didn't fall
Etc......


Did it ever cross your mind sir that I sent u the pic minutes after I took it? Balance, each symbol Etc.... Is exactly like your history reportS except u claim I stuck 12 with 345 together.

How exactly is it possible for me to do this in a few minutes?
Val's expert confirmed picture is legit
Did it ever cross your mind that if I was a liar i would have faked a picture that would at least have a damn payout???????? Maybe 10k or so?

Lucas, you know I am not lying. 3 orbs fell and it didn't trigger sir. You know it.

I want to just ask you one thing sir, why won't you believe me? As a buffer representing my best interest you are supposed to side with me against nextgen. Nextgen maybe screwed up or you guys are just whatever but the fact remains, you did not represent my best interest sir.

I know the truth from next gen will reach u soon.

I know know I won't ever see a penny. Lol. But I want an apology. That will do. U had no right insinuating that I was a liar after putting in 1k and suffering a malfunction.

An I'm sorry johnny we messed up will do sir. Keep your money. Indo thwart anything from you. And the. 20 free rooms revenge spins given to me for exposing yet another glitch with bonus amounts, you can keep they to sir.

Thank you

Johnny

The truth will come out soon sir

 

[Johnnygotthebon]

Maybe I got the bone and don't even know it Jory...

It would help if OP had not lost $1000, the same amount of compensation they demand. Its not the first time someone has tried to get their money back by doctoring a screenshot and I feel that is the case here.

If it was a glitch then many users would experience the same glitch and it would most likely be common knowledge among mobile gamers.

Based on my own experience with this casino, I'm 100% sure they are fair and honest.

Jory. Please to see my screen shots at the other forum. I would not make such a big deal if I felt I did not get a fair game.

I sometimes play 100 per spin. 1000 dollars lost is not the issue. 1000 dollars lost has nothing to do with the orbs not triggering. I want a fair game and I think y'all should have a fair game.

What happened to me can happen to you.

I lost over 50k at 32 red in march... I never said one bad thing about them. Ever. Except that their slots suck.

My picture is legit. I got scammed! They probably had simulators running while I thought I was playing or something.

 

[dunover]

John is there any reason you did not show us this information...

(from Lucas)
Hi All,

We have received the official report from NYX concerning the round in question here.

Conclusion: The screenshot attached from johnnygotthebone within the start of this thread does not match the official history report from NYX.

(The symbols that landed on screen on this round which was alleged to have missed triggering the bonus, do not match those that came out from the software provider’s official report.)

ie; There is only 2 Orbs in the official report for this round in question, and not 3.

Kind Regards,
Lucas

...As you can see below are the two spins which have been screenshotted and modified / edited to show an untrue version of the gamescreen.

View attachment 47624

OK, an idea here. When playing on a crap internet connection, I have seen 'ghosting' before on some games, especially those with a large graphics drain. What I mean is that you'll press start and the screen from the last spin will stay in place and you'll just see the reels 1,2 and possibly 3 spin OVER the existing image while 4 and 5 will appear not to move at all even though you get all the appropriate sounds and balance updates in the game. You then get the effect of the second spin's first 2 or 3 reels next to the reels 4,5 from the LAST spin. Like I said I have personally witnessed this (I wish I had taken a screenshot/video to show it as it's annoying and amusing at the same time!)
I will stick my neck out and say this IS what has happened here, because I KNOW it can happen.

The issue is therefore:
With what I said in the above paragraph, the OP has NOT done a photoshop as this can occur naturally on poor connections/overloaded RAM on your PC/device. So, the crux of the matter - did the OP see this and know damn well what had happened and therefore thought he'd try it on in an opportunistic fashion OR did he not see the spin, turn back to the game and then see the overlaid result of 2 spins and GENUINELY believe he'd been scammed??

For the record I believe Videoslots/Lucas 100% here simply due to experience of this same issue myself.
The moot point - do we believe the OP is genuinely baffled or trying to take advantage???

P.S. Also bear in mind if this effect was happening, did the OP see it all along and wait for this inevitable 'winning' overlap before he complained, or are we to believe that the 3 orbs appeared over 2 consecutive spins the FIRST time it happened?

 

[Johnnygotthebon]

Wow

OK, an idea here. When playing on a crap internet connection, I have seen 'ghosting' before on some games, especially those with a large graphics drain. What I mean is that you'll press start and the screen from the last spin will stay in place and you'll just see the reels 1,2 and possibly 3 spin OVER the existing image while 4 and 5 will appear not to move at all even though you get all the appropriate sounds and balance updates in the game. You then get the effect of the second spin's first 2 or 3 reels next to the reels 4,5 from the LAST spin. Like I said I have personally witnessed this (I wish I had taken a screenshot/video to show it as it's annoying and amusing at the same time!)
I will stick my neck out and say this IS what has happened here, because I KNOW it can happen.

The issue is therefore:
With what I said in the above paragraph, the OP has NOT done a photoshop as this can occur naturally on poor connections/overloaded RAM on your PC/device. So, the crux of the matter - did the OP see this and know damn well what had happened and therefore thought he'd try it on in an opportunistic fashion OR did he not see the spin, turn back to the game and then see the overlaid result of 2 spins and GENUINELY believe he'd been scammed??

For the record I believe Videoslots/Lucas 100% here simply due to experience of this same issue myself.
The moot point - do we believe the OP is genuinely baffled or trying to take advantage???

P.S. Also bear in mind if this effect was happening, did the OP see it all along and wait for this inevitable 'winning' overlap before he complained, or are we to believe that the 3 orbs appeared over 2 consecutive spins the FIRST time it happened?

Sir. All 5 reels turned. 3 orbs landed. My connection was fine. I waited a minutes and no trigger.

I know "malfunction voids all pays" I knew I would never see a penny.

The point is that something is not right with these guys. I was playing thunderstruck II and I thought I was going crazy. It felt like I was not playing. A simulation of some sorts.

Someone with power needs to investigate these guys. I am telling you something is wrong over there.

Merlin should have triggered and paid me at least 200x my bet. It didn't.

Do not blame me for anything. I am a so called high roller looking for an honest game. Videoslots.com did not provide this. That is the basic truth.

 

[dunover]

If you play TSII on Quickfire, which Videoslots use then the reels do behave differently to the download or MG flash versions as a result of lag. That's all you have noticed.

 

[homerbert]

Dunover is right(surprise? ), same for me at betat and 32red for example Casino can't manipulate software, it is simple logic fact, as it is not needed for software. I suggest you to accept theory that it is microgaming directly manipulate with your gameplay.
Lets wait NYX reply and see.
And johnny, on other forum you ASK not one time for 1k$ compensation. Now you saying it is not money case...Played 1 hours merlin milions in freeplay, 5 features, all pay less than even x 50, on your played betsize. Why you so sure in x 200 i have no idea.

 

[Jory]

Jory. Please to see my screen shots at the other forum. I would not make such a big deal if I felt I did not get a fair game.

I sometimes play 100 per spin. 1000 dollars lost is not the issue. 1000 dollars lost has nothing to do with the orbs not triggering. I want a fair game and I think y'all should have a fair game.

What happened to me can happen to you.

I lost over 50k at 32 red in march... I never said one bad thing about them. Ever. Except that their slots suck.

My picture is legit. I got scammed! They probably had simulators running while I thought I was playing or something.

As a new customer to videoslots I deposited £20 and withdrew £1075. I started off play 30p spins. They verified me in an hour and received payment the next morning.

Its the best "new casino" experience I've ever had so I just don't believe they are liars.

A dishonest casino would never allow a low roller to win so much on first try.

 

[homerbert]

As a new customer to videoslots I deposited £20 and withdrew £1075. I started off play 30p spins. They verified me in an hour and received payment the next morning.

Its the best "new casino" experience I've ever had so I just don't believe they are liars.

A dishonest casino would never allow a low roller to win so much on first try.

Do not be stupid! They allow you to win to catch you in their web! You will then lose much more *evil laugh*

 

[Johnnygotthebon]

Thunderstruck II

If you play TSII on Quickfire, which Videoslots use then the reels do behave differently to the download or MG flash versions as a result of lag. That's all you have noticed.[/QUOTE


I only play on iphone. Something was not right while I was playing. I honestly felt it was simulated.

I play that game on gowild,euro casino, 10 bet, luck, next, jetbull and so many others. Hours at a time. I know it perfectly.

Videoslots.com somehow had me talking to myself. It was not the same. No freaking way.

I thought I was losing it.

It was a simulation. I bet my life on this.

Someone with power needs to investigate these people.

The three orbs did not trigger. Lucas first response to me is that it never happened?????? He accused me of posting a picture from another site??????

Please understand that I am an honest person looking for a fair game like everyone else.

 

[homerbert]

Then submit PAB.
Or everyone who read this thread will be forced to read my bad jokes and smile about my perfect english language.

 

[vinylweatherman]

The OP would have had more credibility without the other claims such as them streaming some Youtube video of a losing session rather than him getting one from the game. It would also be virtually impossible to stream a Youtube video that also replicated the exact amounts and changes to the stakes and balances seen by the player. You don't need a Youtube video to get sucked dry by Thunderstruck in any case, that's just normal service.

The casino is saying that since they have found two spins that knitted together produce the screenshot presented as demonstrating that the game should have awarded free spins, it proves that the OP photoshopped the pair into a bogus image of 3 scatters. This is where the casino have got it wrong, as a graphics glitch is often the cause of such oddities, and I have seen it myself on a decent broadband connection and desktop PC with more than enough RAM, dedicated graphics card, and "gaming" grade processor and motherboard. I have seen the first two reels of Thunderstruck freeze and the last three only show the next spin. I have even seen this happening spin after spin until the game is closed and reloaded. This is in the Viper download client, so speed of connection is not the problem. The problem seems to be poor coding, and the use of the not so reliable Flash player to render "high end" graphics that should be the preserve of the GPU.

The concept of using the result on the server as the determinate of what happened is not a licence to call the player a liar just because they have seen something different their end. If anything, it can make the situation worse than would be the case if they simply told the player that what they saw was an error, and that the spin did not result in a trigger.

If they are going to accuse the player of creating the image from two others, they need to back it up with some evidence. So far, it seems a couple of professionals have declared that the image is a true representation of what the player had rendered to him on the device, so it isn't surprising the OP sees this as just another part of the scam, adding strength to the far fetched theory that the sessions are merely a Youtube video.

The OP may well be partly correct, as the slot played on his device is most probably a Flash player video created by the reel stop data coming in from the server, which is essentially what a Youtube video is.

 

[Johnnygotthebon]

Lol at winner

U won. Excellent. People have to win.

Low rollers are the big winners there. High rollers get what I received!

Once, BGO have me 50english pounds. Free!!!!

On my children lives I swear I reached over 8000 pounds with that.

They would not let me cash out via cheque. It was impossible for me to cash out unless I opened up some sort of wallet. I lost it all. I permanently closed that account.

Low rollers will always be paid more. Always. No matter where u play.

High rollers is there bread and butter.


10 bet gave me 100 dollars gift last Monday. I turned it into 2k. They still have not sent me the money.
Last Monday I turned 250 into 2800 at euro casino. Withdrawal still not processed.

Gowild paid me 7k from a 250 deposit 3 weeks ago. Money received in 5 days
Luck, next and jet bull all paid me over 4k from. 250 deposit 2 weeks ago. Money received within 5 days

 

[Captain Chaos]

I concur with what Dunover has said completely. I use iPad quite often as I like the whole touch experience and do find that over a poor connection the reels can go a bit screwy. It's rare, but it happens. I don't believe this has been photoshopped but has frozen up. One thing that points to a problem with the users end is the top left of the screenshot. The little cycling sunflower indicates (usually) that either something is being processed over the data connection (suggesting a poor connection) or the handset is still processing the data (which suggests the handset has frozen up at this point).

 

[Johnnygotthebon]

The OP would have had more credibility without the other claims such as them streaming some Youtube video of a losing session rather than him getting one from the game. It would also be virtually impossible to stream a Youtube video that also replicated the exact amounts and changes to the stakes and balances seen by the player. You don't need a Youtube video to get sucked dry by Thunderstruck in any case, that's just normal service.

The casino is saying that since they have found two spins that knitted together produce the screenshot presented as demonstrating that the game should have awarded free spins, it proves that the OP photoshopped the pair into a bogus image of 3 scatters. This is where the casino have got it wrong, as a graphics glitch is often the cause of such oddities, and I have seen it myself on a decent broadband connection and desktop PC with more than enough RAM, dedicated graphics card, and "gaming" grade processor and motherboard. I have seen the first two reels of Thunderstruck freeze and the last three only show the next spin. I have even seen this happening spin after spin until the game is closed and reloaded. This is in the Viper download client, so speed of connection is not the problem. The problem seems to be poor coding, and the use of the not so reliable Flash player to render "high end" graphics that should be the preserve of the GPU.

The concept of using the result on the server as the determinate of what happened is not a licence to call the player a liar just because they have seen something different their end. If anything, it can make the situation worse than would be the case if they simply told the player that what they saw was an error, and that the spin did not result in a trigger.

If they are going to accuse the player of creating the image from two others, they need to back it up with some evidence. So far, it seems a couple of professionals have declared that the image is a true representation of what the player had rendered to him on the device, so it isn't surprising the OP sees this as just another part of the scam, adding strength to the far fetched theory that the sessions are merely a Youtube video.

The OP may well be partly correct, as the slot played on his device is most probably a Flash player video created by the reel stop data coming in from the server, which is essentially what a Youtube video is.

Very professional answer.

Maybe there is no you tube crap. Ok. Highly unlikely.
The fact remains, three orbs did not trigger and they accused me of lying.

They are the buffer between nexgen and me. They did not represent my best interest.
Other casino throw money at me when I don't deposit for a week. These people took my 1000 dollars and then proceeded to call me a liar. It is unacceptable.

 

[Johnnygotthebon]

I concur with what Dunover has said completely. I use iPad quite often as I like the whole touch experience and do find that over a poor connection the reels can go a bit screwy. It's rare, but it happens. I don't believe this has been photoshopped but has frozen up. One thing that points to a problem with the users end is the top left of the screenshot. The little cycling sunflower indicates (usually) that either something is being processed over the data connection (suggesting a poor connection) or the handset is still processing the data (which suggests the handset has frozen up at this point).

The cycling thing is always spinning. During the whole session. It is normal.