Is The Gap Between Guts And The Rest Getting Wider?

[spintee]

Guts just gave me 20 free spins - 10 spins on Piggy Riches on Mobile (won 50p) and 10 free spins on Lost Island and won the most I have ever won from a free spins offer £42.95 .... Wager Free ... Thanks Guts :notworthy

View attachment 48106

Wow, wd, again Received email about deposit for free spins and thats about it, Guts had my last cash yestoday

 

[syntynyt]

Hey Gag
You have WMS slots at your land casinos like Grand Casino in Zurich. If you have those same slots on land casinos you can't have them online as well. They are worried people would just play online and not in the land casinos. It is the same for us in Canada.

our land based are powered by Novomatic in national lottery slotmachines, common casinos and cafe bars but we can still play them at quasar and energy, the only site im restricted from those being myBet. are you sure all skill-on-net casinos have WMS restrictions?

 

[deepsky2]

Guts is what a online casino should be. Not many months ago 32red had positive threads but It's Guts turn and I think there rating should be higher than 32red I do not understand why there rated higher than Guts. Guts is fresh and many perks. Dish of the day with 32red is nice but becoming boring would be nice to see other promotions Guts have to be the casino of the year they should have been last year by a long shot.

 

[amourgirl]

Guts is what a online casino should be. Not many months ago 32red had positive threads but It's Guts turn and I think there rating should be higher than 32red I do not understand why there rated higher than Guts. Guts is fresh and many perks. Dish of the day with 32red is nice but becoming boring would be nice to see other promotions Guts have to be the casino of the year they should have been last year by a long shot.

I agree. I was really shocked the other day when I found out that 32red only process withdrawals during office hours. How could such a major factor mean that they have such a top score. So hypothetically I assume that if 32red went on to process withdrawals 24 hours a day including weekends and offer a range of software providers etc, wouldn't that make their score much higher than 10/10 ????????

 

[Tirilej]

I agree. I was really shocked the other day when I found out that 32red only process withdrawals during office hours. How could such a major factor mean that they have such a top score. So hypothetically I assume that if 32red went on to process withdrawals 24 hours a day including weekends and offer a range of software providers etc, wouldn't that make their score much higher than 10/10 ????????

Maybe you should take a look at this if you feel confused.


https://www.casinomeister.com/rating-system-explanation/

 

[deepsky2]

Maybe you should take a look at this if you feel confused.


https://www.casinomeister.com/rating-system-explanation/

Yes but I think there rating should drop there going backwards (32red) and so many others think other casinos are more deserving but there rating hasn't changed. They are a solid group one I play at a lot but I don't think they deserve 9.4 maybe 8.9 or 9

Btw I respect the reviews on Casinomeister.com may not 100 percent at times but do appreciate the site but for reviews for 32red where it says 32Red has surpassed everyone expectations year after year. Yes up to 2012 but not anymore I think that should be removed they have been going backwards.

 

[spoton]

Would be nice if the employees of Guts learned the meaning of the word "free". Tired of getting spammed with these pretty bad "pay to get something free" offers.

 

[Vegasbum]

our land based are powered by Novomatic in national lottery slotmachines, common casinos and cafe bars but we can still play them at quasar and energy, the only site im restricted from those being myBet. are you sure all skill-on-net casinos have WMS restrictions?

Well I was told the reason we can't play WMS games in Canada was because of the conflict with land based casinos using the same games. I assumed it was the same everywhere.

 

[mimi26]

would like to thanks casinoben for reopening my account without any hassles at all

 

[incrediblestuff]

I agree. I was really shocked the other day when I found out that 32red only process withdrawals during office hours. How could such a major factor mean that they have such a top score. So hypothetically I assume that if 32red went on to process withdrawals 24 hours a day including weekends and offer a range of software providers etc, wouldn't that make their score much higher than 10/10 ????????

It's much more then just withdrawals that count, in fact withdrawals are the least of my worries, since when i am honest i may cash out one in 20 deposits when i am lucky, so i am much more concerned about the rest of the package, both Guts and 32Red are really high on the ladder, but i'll give you a small example from yesterdays experience:

So, i live in Holland but am currently in Germany, call it a small business holiday, but i would be here for the whole month to come, and not planning to go back in between, i took my p.c. along as i prefer to work on that. I wanted to do a little gamble, and this time thought about Guts first, however, my bank's e-reader has exhausted it's number of codes for online payments, so i had to order a new one which will take up to 5 days, and will be sent to my Dutch address, and as i said, i wasn't planning to go back there for at least a month, so i was wondering how i could get money in my account, and opened support.

I knew Paysafe doesn't work here as i have a Dutch account and they won't let you use German codes, and Ukash isn't available so the only thing was prepaid a mastercard i had heard about, so i figured i would ask the support if they knew about those, explaining my situation and if there would be any problem if i went and bought one, and was assured it wasn't an issue, and so i went out and got one.

To shorten my story here, let's just say it was quite a hassle to get this card, register it, and then activate and load it with cash, but after a few small trips and some telephone calls, i had finally gotten it to work.

Then i log in to Guts, open support again so they may guide me, and behold, it is not accepted...
After trying several amounts, and eventually getting two separate types of error codes along with it, we found it it was the security department, had blocked my account from deposits because i apparently was due verification - i think i know Ben well, we are on a first name basis and have had quite a few interactions, same goes for his affiliate manager Frode, i am an affiliate, that has been paid revenue for over a year, i have made a few cashouts and a bunch of deposits, so i really never expected to be asked for verification anymore - and you may emphatize here and see i wasn't all to happy about that, and i asked why, and how long would that take, also a bit miffed since i had already stated i was in another Country and getting my doc's would be a hassle, and support then told me the email about verification had already been sent earlier that day, but i can assure you i never got it, or i would have known not to ask for deposit methods, but would have inquired about that issue immediately, and either solve it, or try another Casino in the meantime.

Long story still not too short, i left the conversation friendly, saying i didn't blame support for the misunderstanding, but did advise that to prevent such happenstances in the future, it might be wise for the security department to tag an account that is selected for this process, so support immediately can see doc's are required, and then all further attention can be focused on that matter.

In my case not only did it come as a surprise, but it came to be that i wasted over half a day, after being assured i could get to deposit

I did get an email shortly after, as i did sent the doc's (i had forwarded a mail i had sent a few months ago when at home, for another Casino) right away, but as i feared the picture of my utility bill was "outdated".

Instead of writing back, and entering a long back and forth explaining i don't get utility bills, but only a year's summary of the costs as i am only renting a room in Holland, and in the back of my mind knowing that at some point in that back and forth i would have to supply evidence of that, and realizing that would have to be postponed until i was back in Holland, since the required doc's are there, and not being able to provide alternatives, as i had already stated my internet banking would be blocked until i went back, i decided to screw it and deposit elsewhere...

So, i open Unibet's chat and ask if it's a problem to deposit into my Dutch account with a German prepaid MC, from a German I.P. and was told yes, this would most likely be a problem. My experience with the Dutch support (funnily enough due Google Chrome's Geolocation settings it showed me the Dutch version of the page and as such i got them on the line) is not so great there, and he already told me he was very busy so without going deeper into the issue i decided to try 32Red instead.


Opened the Casino, clicked support and got the utterly friendly Carole, and she did not know the answer to my similar question, but told me to go ahead and try, in the meantime she would get a hold of the proper department to see what would be what.
Turned out the card didn't work there, and gave me a number of reasons as to why. this all within 10 minutes, and we never stopped talking and joking around.

So, i was just about to say thanks for trying and look for other possibilities, when Carole told me she had put a little chip in my account so i could still get to play, and the day wouldn't be a total loss
Trust me when i say i am overcomped in 32Red currently, so never expecting anything, until i had "caught up" with my deposits, wouldn't have dreamed of asking anyway, and was really happy, we ended our talk with the usual good wishes and a well deserved compliment from my end, and low and behold it was 32,- way too much for a non issue and especially generous considering my few deposits lately.

As you can see, i have tried three accredited Casinos with excellent ratings, with fast payouts (32Red being the slower one there), 24/7 support (32red being the nr.1 still here) excellent game portfolios (32Red being the one with the least gamesproviders but still way over 500 slots) and of course i will keep playing in all three, but you may now see that this is one of the many small instances, where 32Red shines, and they do time and time again, this is why they keep scoring high and winning awards.

Try them for a longer time, and you'll probably see what i mean.

 

[spintee]

Would be nice if the employees of Guts learned the meaning of the word "free". Tired of getting spammed with these pretty bad "pay to get something free" offers.

Totaly agree with you on that, Mind you its not just 1 casino, but does annoy you when you have to make deposits to get the spins and others get free?

 

[Azzurri]

Oops They Did It Again!

Thanks again to Guts and Ben for the 10/10 free spins on Piggy Riches and Lost Island! That's 50 free spins this week already!

This is exactly what I mean. Any other casino give out 50 free spins without wagering this week? Nope!

This is why they are the best for loyal customers!

Edit: I should add, I'm about to make my usual deposits, so that will be another 40 free spins on top due to their Piggy Riches/ Lost Island promo.

That's 90 free spins total for the week!! Amazing!!!

 

[Matt44UK]

Hmmm, hello again all! I've not posted in AGES so let me chip in with my two pence worth

I signed up with Guts last week after reading this thread because I value you guys' opinions, and on the whole I was impressed. Walked away £130 or so up after a bit of time spent "pressing a few buttons and hoping for the best" on their slots - NOT a slot fan, or even remotely knowledgeable on slot strategy come to that - I prefer Roulette as you might already know, but that tide might be turning!

Their equivalent of "Premier Roulette" as found on 32Red was quite good too, if a little quirky with its interface.

Guts is certainly stable unlike some other casinos I could mention - didn't crash/freeze once! It's got an excellent range of games too.

Gripes - the commission they charge on CC deposits - especially since your CC company will also be charging you a commission. Also, they charge a commission on withdrawals, which is really lame. Yet probably forgivable if they are a SME who need to cover certain costs .... I've no idea of Guts' market capitalisation.

Playtech has long been my favourite format up until recently, but again, that tide might be turning. 32Red, with whom I've had an account for ages but rarely use because I find them incredibly dull, have recently come up trumps for me with a £700 profit ....

SO on the whole, and assuming Guts doesn't bugger up or complicate my forthcoming withdrawal, I'd recommend them - a breath of fresh air to the somewhat stale online casino business

 

[eddiesdad]

i am a low roller with a limited budget so i appreciate the free spins that guts give with no wr.what i really like though is the fact that if i make a profit with my monthly deposit and withdraw it i cant reverse my withdrawal so i can sometimes make a small profit.

 

[AudiManinBoro]

Guts is what a online casino should be. Not many months ago 32red had positive threads but It's Guts turn and I think there rating should be higher than 32red I do not understand why there rated higher than Guts. Guts is fresh and many perks. Dish of the day with 32red is nice but becoming boring would be nice to see other promotions Guts have to be the casino of the year they should have been last year by a long shot.

As good as Guts is lets not forget that 32Red has been of a similar standard for TEN years running. Guts is making an impressive mark for sure but they have a long way to go imo before they can claim a comparable rating to 32Red.

 

[Azzurri]

As good as Guts is lets not forget that 32Red has been of a similar standard for TEN years running. Guts is making an impressive mark for sure but they have a long way to go imo before they can claim a comparable rating to 32Red.

I respect your opinion, but can you elaborate and discuss how 32red compares with Guts regarding the benefits of playing at Guts, as listed in the op.

It would be good to have a comparison, as I myself stopped playing at 32red as I didn't think it could match what Guts offers in all areas.

 

[threescatters]

I respect your opinion, but can you elaborate and discuss how 32red compares with Guts regarding the benefits of playing at Guts, as listed in the op.

It would be good to have a comparison, as I myself stopped playing at 32red as I didn't think it could match what Guts offers in all areas.

Ok well to be fair and like I said before, GUTS is the best casino online at the moment in my opnion. 32Red were definitely at one time but have not been since Guts opened.

What 32Red DID do for players that should not be forgotton (and not many places have done) is save loads of us. Golden Lounge and Nedplay were 2 microgaming casinos who were not paying players out. 32Red bought these casinos out and paid everyone what they were owed. They didn't have to do that, if they wanted to expand they could have just made new casinos that didn't owe everyone. Instead they helped all the players and everyone was thankful.

 

[Tirilej]

I would like to turn it around and say that the only thing they don't have is fast cashouts.
In my eyes they win in all other areas and have much more to offer than Guts.

 

[AudiManinBoro]

I respect your opinion, but can you elaborate and discuss how 32red compares with Guts regarding the benefits of playing at Guts, as listed in the op.

It would be good to have a comparison, as I myself stopped playing at 32red as I didn't think it could match what Guts offers in all areas.

Well for starters, and this is purely my own opinion, 32Red has been very good to me over the years in many many ways and im not one to `blow with the wind` and change direction when something comes along that may or may not be better. Like I`ve said Guts is a very strong contender at the moment and has obviously struck a chord with many people, but to me loyalty is something that goes both ways and I wont change my number one casino because something else comes along that may or may not be better. There are many good casinos on the accredited list and we all have our favourites.

Personally I`m not so easily swayed that my loyalty can so easily be transferred because a casino throws a few free spins my way nil wagering requirement or not. People are saying that Guts customer care is astounding and it is but so is 32Reds. People are saying the forum rep is great, and again I`ll agree. He is. So are the 32Red reps. Cashout times are slower at 32Red I will concede, but not so much that it hinders me or poses a problem.

Guts gives out free spins, ok fine, but so does 32Red and usually a lot more than I`ve ever seen guts give at any one time. Yes they have wagering requirement I know, but personally I`ll take 32 free spins with wagering requirement over 5 free spins with none.

32Red offers a lag free, stutter free experience, alas I cannot say the same for Guts, they still havent licked their server lag problems and for me that is a major annoyance. I also dont encounter anywhere near the number of errors and problems when loading games at 32red. Errors frequently pop up at Guts and imo one of their first priorities should be to fix their gaming servers. Yet this is an error that has been apparent for a while now and granted it has improved, but it has not been eliminated.

As a player who enjoys playing with promotions and bonuses, these I receive every day from 32Red. Without fail. Guts are once in a blue moon and rarely ever 100% as someone else has previously stated.

I also know that 32Red is a `safe bet` Their listed on the London Stock exchange, have inordinate amounts of backing and are safe as any online casino could ever be.

32Red may not give out as many free spins as Guts but I do receive free chips and fairly regularly, and sometimes these even come with no wagering requirement.

Bottom line for me though is that Guts while a great casino, does not offer me really anything that 32Red doesnt already give (except reduced cashout times) and even if they did I`ve played at 32Red for a long long time and I`m loyal to them. They have always been great to me, responsive, commited and generous and loyalty should go both ways.

We all play where we want to play, and dont get me wrong, Guts is a fabulous casino and well worthy of the praise they are getting, but many people are talking as if its something special or extra ordinary when to be honest in an ideal world EVERY casino we play at would treat their customers in this way. Its a shame that most dont. Guts is doing, and doing well, only what 32Red has been doing for the last ten years or so.

There is a reason why 32Red is casino of the decade and no newcomer on the block is ever going to detract from that award, no matter how many bright flashes they are currently making.

 

[suomikala87]

I just had my 2300€ withdrawal limit reached on Guts and so because of Maltese Lotteries and Gaming Authority licence I had to submit some documents in order to get verified. Long story short the whole process was done very quickly and the money hit my e-wallet in under two hours. That's counting from when they sent me the email asking for those documents. Big thumbs up

 

[Azzurri]

Well for starters, and this is purely my own opinion, 32Red has been very good to me over the years in many many ways and im not one to `blow with the wind` and change direction when something comes along that may or may not be better. Like I`ve said Guts is a very strong contender at the moment and has obviously struck a chord with many people, but to me loyalty is something that goes both ways and I wont change my number one casino because something else comes along that may or may not be better. There are many good casinos on the accredited list and we all have our favourites.

Personally I`m not so easily swayed that my loyalty can so easily be transferred because a casino throws a few free spins my way nil wagering requirement or not. People are saying that Guts customer care is astounding and it is but so is 32Reds. People are saying the forum rep is great, and again I`ll agree. He is. So are the 32Red reps. Cashout times are slower at 32Red I will concede, but not so much that it hinders me or poses a problem.

Guts gives out free spins, ok fine, but so does 32Red and usually a lot more than I`ve ever seen guts give at any one time. Yes they have wagering requirement I know, but personally I`ll take 32 free spins with wagering requirement over 5 free spins with none.

32Red offers a lag free, stutter free experience, alas I cannot say the same for Guts, they still havent licked their server lag problems and for me that is a major annoyance. I also dont encounter anywhere near the number of errors and problems when loading games at 32red. Errors frequently pop up at Guts and imo one of their first priorities should be to fix their gaming servers. Yet this is an error that has been apparent for a while now and granted it has improved, but it has not been eliminated.

As a player who enjoys playing with promotions and bonuses, these I receive every day from 32Red. Without fail. Guts are once in a blue moon and rarely ever 100% as someone else has previously stated.

I also know that 32Red is a `safe bet` Their listed on the London Stock exchange, have inordinate amounts of backing and are safe as any online casino could ever be.

32Red may not give out as many free spins as Guts but I do receive free chips and fairly regularly, and sometimes these even come with no wagering requirement.

Bottom line for me though is that Guts while a great casino, does not offer me really anything that 32Red doesnt already give (except reduced cashout times) and even if they did I`ve played at 32Red for a long long time and I`m loyal to them. They have always been great to me, responsive, commited and generous and loyalty should go both ways.

We all play where we want to play, and dont get me wrong, Guts is a fabulous casino and well worthy of the praise they are getting, but many people are talking as if its something special or extra ordinary when to be honest in an ideal world EVERY casino we play at would treat their customers in this way. Its a shame that most dont. Guts is doing, and doing well, only what 32Red has been doing for the last ten years or so.

There is a reason why 32Red is casino of the decade and no newcomer on the block is ever going to detract from that award, no matter how many bright flashes they are currently making.

Thanks for the detailed response Audi. You make some fair points there. I think it's good to have these detailed comparisons so new and current customers can make informed choices and comparisons. Exactly why I wanted to start this thread, so thank you.

 

[Azzurri]

I would like to turn it around and say that the only thing they don't have is fast cashouts.
In my eyes they win in all other areas and have much more to offer than Guts.

Tirilej, I can appreciate and respect your right of opinion, as you for the most part do mine. However sometimes I feel like you just like to disagree with me because it's me, lol. This is also evident by the amount of thank yous I've noticed you give out to anyone else that disagrees with me.

Like I said, I can respect your stance, however, in the spirit of the thread and the sake of the argument, can I ask that you elaborate on your reasons so it's a little more productive to the thread? Similar to what Audi has done so well.

You stated they have much more to offer in all areas compared to Guts, yet you haven't stated any facts or examples to back your opinion. As I said, doing so is of great benefit to current and future customers when making the comparisons.

Thanks.

 

[Tirilej]

Tirilej, I can appreciate and respect your right of opinion, as you for the most part do mine. However sometimes I feel like you just like to disagree with me because it's me, lol. This is also evident by the amount of thank yous I've noticed you give out to anyone else that disagrees with me.

Like I said, I can respect your stance, however, in the spirit of the thread and the sake of the argument, can I ask that you elaborate on your reasons so it's a little more productive to the thread? Similar to what Audi has done so well.

You stated they have much more to offer in all areas compared to Guts, yet you haven't stated any facts or examples to back your opinion. As I said, doing so is of great benefit to current and future customers when making the comparisons.

Thanks.

You know I'm very happy that he wrote that post about 32Red and I immediately sent a link to one of their reps here so they wouldn't miss it.

The fact is that I'm not that good in writing, especially not in English, and I tend to try and write as short as I can and still try to make my point.
When you've said the same thing so many times you tend to forget that everyone haven't read it yet. You are new here Azzurri but I have praised 32Red for years.

If I thank a post it's always because of its merits. I simply agree with part of it or everything.
I know I forget to thank a lot of posts and for that I'm sorry, but please don't ever think that I thank a post because you have a different opinion.
I would never do that, and honestly, you're not that important.

I don't see what posts you thank so just try to not see mine

 

[Azzurri]

You know I'm very happy that he wrote that post about 32Red and I immediately sent a link to one of their reps here so they wouldn't miss it.

The fact is that I'm not that good in writing, especially not in English, and I tend to try and write as short as I can and still try to make my point.
When you've said the same thing so many times you tend to forget that everyone haven't read it yet. You are new here Azzurri but I have praised 32Red for years.

If I thank a post it's always because of its merits. I simply agree with part of it or everything.
I know I forget to thank a lot of posts and for that I'm sorry, but please don't ever think that I thank a post because you have a different opinion.
I would never do that, and honestly, you're not that important.

I don't see what posts you thank so just try to not see mine

Fair enough, but you could have maybe made your point without the offensive dig that I'm not that important. Judging by the conversations I've had recently with others, instigated by yourself, I assumed you did think what I had to say was important. Sorry for confusing the mixed signals.

It raises the question, if you don't think I'm that important, or get offended by everything I say, why read and comment on threads I write? Maybe try not to be so sensitive, and that way you won't take every post the wrong way and resort to personal insults in return.

Remember you can always ignore my posts and threads if you don't think you can get over your obvious negative opinion of me.

And for the record, I'm not that new anymore, and would even go as far as saying I'm a valued contributor to the forum given the response I've had to some threads, and the help some of my posts have offered others. The I'm only new tag can't be used forever, lol.

 

[Tirilej]

Fair enough, but you could have maybe made your point without the offensive dig that I'm not that important. Judging by the conversations I've had recently with others, instigated by yourself, I assumed you did think what I had to say was important. Sorry for confusing the mixed signals.

It raises the question, if you don't think I'm that important, or get offended by everything I say, why read and comment on threads I write? Maybe try not to be so sensitive, and that way you won't take every post the wrong way and resort to personal insults in return.

Remember you can always ignore my posts and threads if you don't think you can get over your obvious negative opinion of me.

And for the record, I'm not that new anymore, and would even go as far as saying I'm a valued contributor to the forum given the response I've had to some threads, and the help some of my posts have offered others. The I'm only new tag can't be used forever, lol.

I asked Max to talk to you, and he did. That's all.
I tried to contribute to this thread the way I could. I'm sorry I did.

This have to stop so I won't comment in your threads or on your posts anymore!
I promise!