- Joined
- Jan 20, 2004
- Location
- Saltirelandia
And FWIW I've let Tex know about this. It will be interesting to see what happens because of that.
Maybe they think they are approved by eCOGRA since they are a white-label of 888.com....and now they use eCogra seal on their site although they are not approved by eCogra.
Yes - take one step at a time. I anticipate that this should be cleared up soon....Should I wait to see how this turns up before reporting to the Gibraltar regulators in much the same way as you suggested to wait before going the Ecogra route?
Casinomeister said:Nevertheless, I've noticed that a number of the PABs are on hold since the submitter had not contacted the casino support for an explanation why the account was closed. Please read the instructions for PABs. You need to make a clear effort to resolve this matter on your own before Max deals with this.
It doesn't matter how many times I hear it, this phrase just never gets old (or at the very least, it will never get as old as the person who coined it).... clogs up the tubes on the Internets.
Sorry, two days isn't nearly enough time for them to reply. Clearly they have a lot of these on their plate and it's only reasonable to give them several days to process individual requests.
You PAB is "On Hold" like several of the others. Let me know how things are going by, say next Wednesday, and we'll review the case then.
I'm having a tough enough time trying to get someone from Lucky Ace to look at the legitimate issues
Dear xxxxx,
This is Henry M from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manages operational services for LuckyAceCasino.com. I am contacting you with regards to your account with the username "xxxxx" and in response to your email.
With regards to your all accounts, this has been reviewed and the decision to permanently discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved.
Please refrain from opening any further accounts with any site owned or operated by 888.com as these too will be blocked and no deposits returned.
Please note we now consider this matter closed and no further correspondence will be entered into.
Regards,
Henry M
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net
Fax: +350-59975
I have talked to Lucky Ace customer support. They claim they are "the same as 888.com" and that they are covered by 888.com's ecogra membership.eCOGRA has already stated that it's not their mess to deal with since Lucky Ace is not one of their Accredited casinos. If you read the text carefully Lucky Ace doesn't actually say they are certified by eCOGRA, just that they "comply with all guidelines". Presumably Lucky Ace is showing the eCOGRA "Play It Safe" seal without eCOGRA's permission, at least that's the impression I got when I informed their rep about it.