Hi,
I'v been a active player for the past few years with SmartLive casino.
On 2009 I had a win in smartlive, which I was paid after cashout ( 4600 GBP).
A month after that win, I kept playing in the casino and won again in the roulette.
This time I reached 11100 GBP BIG win. I made a cashout provided with needed docs
but never followed the payment by smartlive due to an urgent family matter which I had
to leave Ireland for 2 years. After I moved again to Ireland I realized SmartLive never processed
my 11100 GBP withdrawal, so after I contacted their support and provided them with my docs,
they unlocked my account ( probably due to the long time I didn't use it) and allowed me
on Feb 2012 to keep playing with my 11100 balance and even add new deposit on top of it
and keep gambling. I eventually reached 11150 in my balance and made a withdrawal for the full
amount. Smartlive first refuse to pay, then they offered to pay 1000 , when I refused, they offered
to pay 2000 and after I refused again, they agreed to pay me in full after my notarized docs were
approved. For some reason, they eventually processed only 2000 GBP and they still owe me 9150 GBP.
After contacting casinomeister, to be the third party to investigate, Smartlive raised their offer
to pay only 1/3 out of my original withdrawal. Which of course, I refused to that idea.
I could not understand why they refuse to pay me my full withdrawal since I'v been an active
player during Feb 2012 , but they claim that my withdrawal reffers only to be from 2009 by ignoring
the fact they allowed me to play and make additional deposits during 2012 just avoid to pay me in full.
I could not also understand how they reached the conclusion that I need to be paid with only 1/3 of my
withdrawal... very strange casino behavior !
I'v been a active player for the past few years with SmartLive casino.
On 2009 I had a win in smartlive, which I was paid after cashout ( 4600 GBP).
A month after that win, I kept playing in the casino and won again in the roulette.
This time I reached 11100 GBP BIG win. I made a cashout provided with needed docs
but never followed the payment by smartlive due to an urgent family matter which I had
to leave Ireland for 2 years. After I moved again to Ireland I realized SmartLive never processed
my 11100 GBP withdrawal, so after I contacted their support and provided them with my docs,
they unlocked my account ( probably due to the long time I didn't use it) and allowed me
on Feb 2012 to keep playing with my 11100 balance and even add new deposit on top of it
and keep gambling. I eventually reached 11150 in my balance and made a withdrawal for the full
amount. Smartlive first refuse to pay, then they offered to pay 1000 , when I refused, they offered
to pay 2000 and after I refused again, they agreed to pay me in full after my notarized docs were
approved. For some reason, they eventually processed only 2000 GBP and they still owe me 9150 GBP.
After contacting casinomeister, to be the third party to investigate, Smartlive raised their offer
to pay only 1/3 out of my original withdrawal. Which of course, I refused to that idea.
I could not understand why they refuse to pay me my full withdrawal since I'v been an active
player during Feb 2012 , but they claim that my withdrawal reffers only to be from 2009 by ignoring
the fact they allowed me to play and make additional deposits during 2012 just avoid to pay me in full.
I could not also understand how they reached the conclusion that I need to be paid with only 1/3 of my
withdrawal... very strange casino behavior !