hi all,
i posted earlier about winning jackpots playing cleopatra's gold at Bodog's and Grandaces casino. Bodog's was wonderful and sent me my money in 2 days, everything u expect from Bodog's. (everything an online casino should be, IMO)
but a different story at grandaces, though not really their fault. i used a bonus code that they emailed me and made a $200 deposit for a 105% bonus. what i didn't realize, since none of their other bonuses have it, is that there is a winning restriction of 10x the deposit amount (god, i wish they didn't e-mail that). my max cashout is $2000, but my balance is over $6000 now after fulfilling the wagering requirements.
their live chat and phone service was good, but apparently there is nothing that can be done. i was really hoping that they would be understanding considering that it was a progressive random jackpot. i was so disheartened. i am only allowed to withdraw $1000 at a time using firepay, so apparently after i cash-in $2000, the rest will be forfeited. They told me the forfeited money would be put back in the jackpot after i cashout out.
i will not play and lose the "forfeited amount" so that someone else can have a shot to win it when it's put back in the random jackpot. ( i don't see the sense in losing over $4000 back to casino instead of giving someone else a chance.)
the lesson, bonuses are a nightmare, read everything really carefully (they won't actually just say that "if u win big, you won't"). Make sure to know everything u can so that if you win, there is no reason a casino can deny the jackpot. In this case, the fine print was there... a winning limit?
I should have read the email more carefully. i just don't understand why none of my other bonuses ever had that weird restriction of a "winning limit."
at least i still won and collected at bodog's, and i should still be able to cashout $2000 at grandaces.
i hope this wasn't the wrong place to post this because grandaces didn't really do anything wrong, but hopefully it will help someone else to avoid the same thing in the future.
thank u all for letting me rant, lol...
i posted earlier about winning jackpots playing cleopatra's gold at Bodog's and Grandaces casino. Bodog's was wonderful and sent me my money in 2 days, everything u expect from Bodog's. (everything an online casino should be, IMO)
but a different story at grandaces, though not really their fault. i used a bonus code that they emailed me and made a $200 deposit for a 105% bonus. what i didn't realize, since none of their other bonuses have it, is that there is a winning restriction of 10x the deposit amount (god, i wish they didn't e-mail that). my max cashout is $2000, but my balance is over $6000 now after fulfilling the wagering requirements.
their live chat and phone service was good, but apparently there is nothing that can be done. i was really hoping that they would be understanding considering that it was a progressive random jackpot. i was so disheartened. i am only allowed to withdraw $1000 at a time using firepay, so apparently after i cash-in $2000, the rest will be forfeited. They told me the forfeited money would be put back in the jackpot after i cashout out.
i will not play and lose the "forfeited amount" so that someone else can have a shot to win it when it's put back in the random jackpot. ( i don't see the sense in losing over $4000 back to casino instead of giving someone else a chance.)
the lesson, bonuses are a nightmare, read everything really carefully (they won't actually just say that "if u win big, you won't"). Make sure to know everything u can so that if you win, there is no reason a casino can deny the jackpot. In this case, the fine print was there... a winning limit?
I should have read the email more carefully. i just don't understand why none of my other bonuses ever had that weird restriction of a "winning limit."
at least i still won and collected at bodog's, and i should still be able to cashout $2000 at grandaces.
i hope this wasn't the wrong place to post this because grandaces didn't really do anything wrong, but hopefully it will help someone else to avoid the same thing in the future.
thank u all for letting me rant, lol...