theslotsking
Dormant Account
- Joined
- Feb 11, 2013
- Location
- Australia
Hi all,
** Not a complaint but a question**
Last year I closed my account at Guts due to self exclusion. I was not aware of the relationship between Betspin and Guts. While my account was closed at Guts I had made deposits at Betspin and subsequently lost. Five months later Betspin closed my account once they realised my Guts account was closed.
Both of my accounts are now reopened. I spoke with a csr at Guts who advised had I won at Betspin while my Guts account was closed my winnings would have been void and no deposits should have been made at Betspin. I was told to contact Betspin.
Spoke to a rep at Betspin who advised had I won the winnings would have been paid and I could have kept playing at Betspin with no issues up until Betspin closed my account.
I am not after a refund of the deposits I made at Betspin but the whole thing makes no sense as I am receiving mixed messages from Guts and Betspin.
Anyone else had any similar experiences?
Thanks
** Not a complaint but a question**
Last year I closed my account at Guts due to self exclusion. I was not aware of the relationship between Betspin and Guts. While my account was closed at Guts I had made deposits at Betspin and subsequently lost. Five months later Betspin closed my account once they realised my Guts account was closed.
Both of my accounts are now reopened. I spoke with a csr at Guts who advised had I won at Betspin while my Guts account was closed my winnings would have been void and no deposits should have been made at Betspin. I was told to contact Betspin.
Spoke to a rep at Betspin who advised had I won the winnings would have been paid and I could have kept playing at Betspin with no issues up until Betspin closed my account.
I am not after a refund of the deposits I made at Betspin but the whole thing makes no sense as I am receiving mixed messages from Guts and Betspin.
Anyone else had any similar experiences?
Thanks