- Joined
- May 6, 2014
- Location
- Finland
Hello!
I am a new person in this forum, so if this is at a wrong place could yuo move this message to the right place.
I have a little problem with accredited Flycasino. Previously I have not had any problems with them and they have paid every withdrawal I have made. However I made a withdrawal last Saturday after wagered the bonus of Saturday. After 2 days of pending they sent me email and asked to me to send a proof of my address and a copy of the notarized ID. I sent them via email and they were quickly accepted. In the same email they said that documents are ok, they however asked me to send that notarized ID physically to Philippines. I asked why they need it but their customer support only said that it has to be sent. Now I ask what to do. Should I send that document? I have never asked to send any documents via snail mail to anywhere, so this sounds a little bit weird. I have read that someone else has received similar emails from other Playtech casinos.
Hopefully you can give me some good advice.
Sincerely yours,
Pokergrape
I am a new person in this forum, so if this is at a wrong place could yuo move this message to the right place.
I have a little problem with accredited Flycasino. Previously I have not had any problems with them and they have paid every withdrawal I have made. However I made a withdrawal last Saturday after wagered the bonus of Saturday. After 2 days of pending they sent me email and asked to me to send a proof of my address and a copy of the notarized ID. I sent them via email and they were quickly accepted. In the same email they said that documents are ok, they however asked me to send that notarized ID physically to Philippines. I asked why they need it but their customer support only said that it has to be sent. Now I ask what to do. Should I send that document? I have never asked to send any documents via snail mail to anywhere, so this sounds a little bit weird. I have read that someone else has received similar emails from other Playtech casinos.
Hopefully you can give me some good advice.
Sincerely yours,
Pokergrape