Hi,
First of all I would like to introduce a little bit myself (with bad english skills..).
I'm working as an casinoaffiliate here in Finland and I'm searching for new casinos all the time. Last month I recognized Dragonara Casino and yesterday I thought to register and test their site, because their affiliate program will be ready soon.
I read all their T&C about bonuses and general terms before registeration. After registeration I read more before decide to made deposit. While I played 50 € deposit plus 50 € bonus, I checked maximum bet size because I had very good balance atm. No problem, max 5 € bet is allowed always and only Canada+Greece is forbidden countries..
1-2 hours later I met all wagering requirements and sent documents and made withdrawal 2 300 €. Few hours on this I sent new message to support, that how long it takes to check my documents and answer was this
"Dear Mr. --------------,
Thank you for contacting us.
We apologize in the delay in responding to you however we had to check a few things with your account first.
We have noticed that you somehow managed to trigger our welcome bonus offer. Due to internal marketing reasons we had removed Finland from all bonus offers as of 08:00 CET this morning the 7th Jan 2014. For some reason you were still able to trigger this bonus at 10:32 which should not have been possible. This is a clear technical issue and has been forwarded to our technical team to find out why this could have happened.
Please be advised, that for this reason we have had to remove your welcome bonus and any winnings generated from it. We have left your original € 50 deposit on your Casino account for you. Should you wish to withdraw this, please request a withdrawal of the funds and we will process this as soon as possible.
Your documents have been uploaded to your account.
We apologize for the inconvenience caused by this issue.
Please let us know a should you have any questions related to this or any other matter.
Kind regards
Dragonara Online Casino
[Bonus & Promotions Team]"
I sent few answers for them as they asked "Please let us know a should you have any questions related to this or any other matter."
I kept my 50 € in my player account. Today I sent few more messages and now half hour ago they sent my 50 € back to Skrill and closed my player account. No any answers on my emails!
Spreed the word!
First of all I would like to introduce a little bit myself (with bad english skills..).
I'm working as an casinoaffiliate here in Finland and I'm searching for new casinos all the time. Last month I recognized Dragonara Casino and yesterday I thought to register and test their site, because their affiliate program will be ready soon.
I read all their T&C about bonuses and general terms before registeration. After registeration I read more before decide to made deposit. While I played 50 € deposit plus 50 € bonus, I checked maximum bet size because I had very good balance atm. No problem, max 5 € bet is allowed always and only Canada+Greece is forbidden countries..
1-2 hours later I met all wagering requirements and sent documents and made withdrawal 2 300 €. Few hours on this I sent new message to support, that how long it takes to check my documents and answer was this
"Dear Mr. --------------,
Thank you for contacting us.
We apologize in the delay in responding to you however we had to check a few things with your account first.
We have noticed that you somehow managed to trigger our welcome bonus offer. Due to internal marketing reasons we had removed Finland from all bonus offers as of 08:00 CET this morning the 7th Jan 2014. For some reason you were still able to trigger this bonus at 10:32 which should not have been possible. This is a clear technical issue and has been forwarded to our technical team to find out why this could have happened.
Please be advised, that for this reason we have had to remove your welcome bonus and any winnings generated from it. We have left your original € 50 deposit on your Casino account for you. Should you wish to withdraw this, please request a withdrawal of the funds and we will process this as soon as possible.
Your documents have been uploaded to your account.
We apologize for the inconvenience caused by this issue.
Please let us know a should you have any questions related to this or any other matter.
Kind regards
Dragonara Online Casino
[Bonus & Promotions Team]"
I sent few answers for them as they asked "Please let us know a should you have any questions related to this or any other matter."
I kept my 50 € in my player account. Today I sent few more messages and now half hour ago they sent my 50 € back to Skrill and closed my player account. No any answers on my emails!
Spreed the word!