Complaints
118. Should you have any complaint with regards to this site, please first contact Customer Services in order for this to be internally reviewed.
Should after our internal process has been fully exhausted and you remain unsatisfied as to the outcome, you have a right to escalate this complaint to the Independent Betting Service (IBAS) - our independent Alternative Dispute Resolution Body
PLAYER DISPUTE RESOLUTION -
We have appointed Independent Betting Adjudication Service (IBAS) as our Alternative Dispute Resolution (ADR) body. You have free right of access to the ADR function.
The speediest route would be to complete the IBAS adjudication form online. The adjudication form is provided on the IBAS Home page or you can request a form verbally at Tel: 0207 347 5883. This can be found at:
www.ibas-uk.com. For an adjudication form customers can also write to:
IBAS
P O Box 62639
London
EC3P 3AS
Initial contact can also be made via their email address -
adjudication@IBAS-uk.co.uk
Alternatively, you may also file your complaint through the Online Dispute Resolution (ODR) Platform to refer your dispute to IBAS. However, if you choose to use the ODR platform, you would not be referring your dispute directly to IBAS and this may then prolong the process of resolving your dispute.