Casino Complaint Dendera Casino (Rival) Shady Bonus Rules/buisness practice

[vinylweatherman]

"Legit Rival" huh? It's been proven that White Label = Bonne Chance and Bonne Chance = Rival themselves. Ever wondered why they would compete directly against their own "independent" customers? Or why they won't allow their "independent" customers to accept Canadian players?

What if MG, the software supplier, was caught red handed running a whole bunch of rogue MG casinos under a different name?

Apart from the "rogue" bit, they DID do this when they claimed to have licensed the games to a software house that didn't exist in order to have "clone" unbranded MGS casinos operate in the US market for a while. Operators told their US players they were having their accounts moved to a casino that was unbranded (no "powered by Microgaming" logos), that had a subset of the usual MGS games with "more to come". Of course "more" never came, as it relied on a software company that didn't exist to develop them MGS didn't actually run these cloned casinos though.

 

[Tirilej]

Is there someone that has an account at Dendera that can see if it says anything about having to play at least 20 games in their promotions?
That rules is not in their T&C's. I must say that there wasn't much in there at all.
The rule that is there is this: You may not wager more than 20% of your wagering requirements on a single game.
That means that you need to jump around a lot never to go back to a winning game, in case your wagering amount isn't huge.

Also that stupid rule that even if you reverse a cashout from a free chip winning, your win will be captured at $100 max cashout.
That rule is even if you take a new bonus on the reversed amount, so you can never cash out more than $100.

.

 

[vinylweatherman]

Is there someone that has an account at Dendera that can see if it says anything about having to play at least 20 games in their promotions?
That rules is not in their T&C's. I must say that there wasn't much in there at all.
The rule that is there is this: You may not wager more than 20% of your wagering requirements on a single game.
That means that you need to jump around a lot never to go back to a winning game, in case your wagering amount isn't huge.

Also that stupid rule that even if you reverse a cashout from a free chip winning, your win will be captured at $100 max cashout.
That rule is even if you take a new bonus on the reversed amount, so you can never cash out more than $100.

.

Perhaps they are making it up to confiscate winnings. Enforcing a term that does not even exist is a sure fire way to go fully into the rogue pit, where the very worst examples of Bonne Chance Rivals have found themselves.

 

[KasinoKing]

The rule that is there is this: You may not wager more than 20% of your wagering requirements on a single game.
That means that you need to jump around a lot never to go back to a winning game, in case your wagering amount isn't huge.

Also that stupid rule that even if you reverse a cashout from a free chip winning, your win will be captured at $100 max cashout.
That rule is even if you take a new bonus on the reversed amount, so you can never cash out more than $100.

What you haven't said there, is that directly above those 2 rules it says:
Management reserves the right to apply the terms below should a customer be flagged as a bonus hunter, advantage player and/or fraudulent. Kindy note that this does not apply to loyal Dendera customers.

This is a little bit too vague for my liking as it seems they can apply these rules to the "flagged players" AFTER they have deposited & started playing.
I'm trying to get the exact intention of these strange rules from the casino (e-mail sent today).

KK

 

[Tirilej]

Also ask about that 20 game rule that no one seems to be able to find.

 

[vinylweatherman]

What you haven't said there, is that directly above those 2 rules it says:
Management reserves the right to apply the terms below should a customer be flagged as a bonus hunter, advantage player and/or fraudulent. Kindy note that this does not apply to loyal Dendera customers.

This is a little bit too vague for my liking as it seems they can apply these rules to the "flagged players" AFTER they have deposited & started playing.
I'm trying to get the exact intention of these strange rules from the casino (e-mail sent today).

KK

Far too vague, how can playing 8 games be "abusive". I am not sure even that playing only ONE game is abusive unless there is something in the manner of play that is out of the ordinary, such as making a full bankroll Blackjack or Roulette bet to start off, and then playing "normally".

They claim that betting around $4 per spin on a single game is "abusive", but if $4 per spin is bet on 20 different games, it is OK. If the slots are random, this is bollocks. If slots can "save up" losses for a later big win, then maybe they have a case as there is more chance of winning in the end sticking to a single game than playing a selection. The last time this excuse was used, it came from a Virtual casino.


If players are "bonus hunters", how come their promos still show? (this is RIVAL after all).

 

[casinokoenig]

Im glad i made my story public , thanks for our rersponses , they now offer me a 1000 % bonus up to 1000 €. Max. Bonus is 1000 € Maxcashout is 0.5 x Bonus - wagering requirements (50 x D+B) so basically you bet 100 to win 400 or lose your 100 - craptastic no ?

 

[Tirilej]

Im glad i made my story public , thanks for our rersponses , they now offer me a 1000 % bonus up to 1000 €. Max. Bonus is 1000 € Maxcashout is 0.5 x Bonus - wagering requirements (50 x D+B) so basically you bet 100 to win 400 or lose your 100 - craptastic no ?

If I were you I would immediately go back in to that casino. Push the help button, chose to close your account forever, and never look back.
You have other choices so show them that you don't accept how they are running their business

 

[vinylweatherman]

Im glad i made my story public , thanks for our rersponses , they now offer me a 1000 % bonus up to 1000 €. Max. Bonus is 1000 € Maxcashout is 0.5 x Bonus - wagering requirements (50 x D+B) so basically you bet 100 to win 400 or lose your 100 - craptastic no ?

Tell them you will consider it only when they pay you the outstanding €900, as until they do, you cannot be confident they will actually pay you from this latest offer should you win.

 

[Balthazar]

Apart from the "rogue" bit, they DID do this when they claimed to have licensed the games to a software house that didn't exist in order to have "clone" unbranded MGS casinos operate in the US market for a while. Operators told their US players they were having their accounts moved to a casino that was unbranded (no "powered by Microgaming" logos), that had a subset of the usual MGS games with "more to come". Of course "more" never came, as it relied on a software company that didn't exist to develop them MGS didn't actually run these cloned casinos though.

Well that's a heck of a difference. MG tried to push their games in the US market without putting themselves at risk. It doesn't exactly scream "honesty" but it's nowhere near what Rival does.

 

[vinylweatherman]

Well that's a heck of a difference. MG tried to push their games in the US market without putting themselves at risk. It doesn't exactly scream "honesty" but it's nowhere near what Rival does.

The problem is we don't know. The whole thing was more secretive even than Rival. Rival left the evidence lying around on the websites, each had "this casino is operated by Bonne Chance..........." even though the casino CS, owners, and reps claimed otherwise.

 

[Balthazar]

Rival left the evidence lying around on the websites, each had "this casino is operated by Bonne Chance..........." even though the casino CS, owners, and reps claimed otherwise.

I agree that we still wouldn't know that Bonne Chance = Rival if it wasn't of the court case. Still wouldn't be fair to suspect MG of doing the same IMO.

 

[Playforfun]

Dendera have it in their terms.

no more than 20% on one game when playing with a bonus.

You do not have permission to view link Log in or register now.

 

[Balthazar]

These types of casinos are a disgrace to the industry. I actually feel happy for the Canucks for not being able to have access to the casinos powered by this software.

But but but...they are all independent so it wouldn't make sense...

 

[vinylweatherman]

So it does,

STANDARD BONUS/PROMOTIONAL TERMS APPLIED TO ALL CASINO PROMOTIONS
NB: Should you withdraw winnings from a Free Chip and then reverse those winnings, the subsequent winnings will be capped at $ / € / £ 100. This includes taking up another promotion from the winnings of the free chip.

Management reserves the right to apply the terms below should a customer be flagged as a bonus hunter, advantage player and/or fraudulent. Kindy note that this does not apply to loyal Dendera customers.

Should you cancel a withdrawal derived from winnings off a Bonus with a Max Cashout Restriction and play using your cash balance, then the casino reserves the right to apply the Max Cashout of the promotion where the winnings were generated. If you cancel winnings and claim a promotion without a Max Cashout, then the casino reserves the same right. This is to prevent additional losses using casino bonus money.

You may not wager more than 20% of your wagering requirements on a single game.

..but where does it say that you must play 20 games.


This one is 101% bullshit:-

Should you cancel a withdrawal derived from winnings off a Bonus with a Max Cashout Restriction and play using your cash balance, then the casino reserves the right to apply the Max Cashout of the promotion where the winnings were generated. If you cancel winnings and claim a promotion without a Max Cashout, then the casino reserves the same right. This is to prevent additional losses using casino bonus money.

What a load of bollocks!

When you withdraw, the bonus is removed, it takes no further part in play. Whether you reverse your resulting cashout of $xxx or let it run it's course and redeposit $xxx makes ZERO difference to the risk to the casino of playing on that $xxx. Even if a promotion is claimed on reversal, it STILL makes no difference whatsoever whether the claim was made from a reversed $xxx, or a redeposit of the same $xxx after payment.

If is does make a difference, it is slight, and in the casino's favour. They save on paying the transaction charges both ways on $xxx.

A decent advantage player would not trip up on this, they would know it makes no difference to the overall EV, so they would play the casino's game and do it by the book so that they have one less excuse to void the win.

The sneaky part is that Rival actively promote reversals to players, so a player might take up such an offer that shows up, and forget that they are walking into a potential pitfall because they are exposing themselves to this term.

Since "the terms below" ONLY apply to players flagged as frauds or "bonus abusers", players not flagged as such are excused all of this, and can freely play all WR on a single game, and reverse away to claim promotions as much as they like. Until a player has played a while, they cannot know whether a player has been flagged, so those new to Rival can hit them hard, something they couldn't do if the terms applied to all players, flagged or not.

The "must play 20 games" term isn't even there, so in this respect, they are acting like full blown rogues for giving this as a reason to void winnings.

It seems the OP "played on" after meeting WR, so maybe they can't back up a claim that at least 5 games were played for a minimum of 20% of WR each.

They also seem to be telling the player they were flagged after the fact, as they clearly were NOT flagged when they took this promo, as under the Rival system, flagged players don't see any promos in their lobby. Retrospective application of terms is another rogue practice, but this IS a Rival casino after all, so hardly a surprise

 

[Nifty29]

So it does,




..but where does it say that you must play 20 games.


This one is 101% bullshit:-



What a load of bollocks!

When you withdraw, the bonus is removed, it takes no further part in play. Whether you reverse your resulting cashout of $xxx or let it run it's course and redeposit $xxx makes ZERO difference to the risk to the casino of playing on that $xxx. Even if a promotion is claimed on reversal, it STILL makes no difference whatsoever whether the claim was made from a reversed $xxx, or a redeposit of the same $xxx after payment.

If is does make a difference, it is slight, and in the casino's favour. They save on paying the transaction charges both ways on $xxx.

A decent advantage player would not trip up on this, they would know it makes no difference to the overall EV, so they would play the casino's game and do it by the book so that they have one less excuse to void the win.

The sneaky part is that Rival actively promote reversals to players, so a player might take up such an offer that shows up, and forget that they are walking into a potential pitfall because they are exposing themselves to this term.

Since "the terms below" ONLY apply to players flagged as frauds or "bonus abusers", players not flagged as such are excused all of this, and can freely play all WR on a single game, and reverse away to claim promotions as much as they like. Until a player has played a while, they cannot know whether a player has been flagged, so those new to Rival can hit them hard, something they couldn't do if the terms applied to all players, flagged or not.

The "must play 20 games" term isn't even there, so in this respect, they are acting like full blown rogues for giving this as a reason to void winnings.

It seems the OP "played on" after meeting WR, so maybe they can't back up a claim that at least 5 games were played for a minimum of 20% of WR each.

They also seem to be telling the player they were flagged after the fact, as they clearly were NOT flagged when they took this promo, as under the Rival system, flagged players don't see any promos in their lobby. Retrospective application of terms is another rogue practice, but this IS a Rival casino after all, so hardly a surprise

It's interesting to note that Box24 also has this "can't reverse winnings after bonus removal" rule.....and they are "independent".

I agree. It's ridiculous.

 

[vinylweatherman]

It's interesting to note that Box24 also has this "can't reverse winnings after bonus removal" rule.....and they are "independent".

I agree. It's ridiculous.

It seems many casinos have this pointless rule, and argue that it "prevents bonus abuse" by ensuring that only a fresh $100 deposit can get a bonus, not a reversed $100. If anything, the casinos are abusing themselves as players with any sense will know that $100 is the same no matter how it got there. If anything, letting the withdrawal take place and then redepositing the $100 allows players to test that the casino is still happy to pay you without asking for further documents, DNA, etc.

Odd how an "independent" casino follow a daft rule just because the crappy white labels have it. Makes me think they are not as independent as they claim, something we have found out about other casinos who have claimed to be independent.