Dendera Casino - management and forum rep wont reply to legit question

[BingoT]

Thank you for the fast reply Ricardo
~T~

Hi Tom

Thanks so much for your headsup, i am just looking into your email with the guys, i will get back to you asap with feedback from the promotions manager and VIP retention manager and we will sort it out for you right away!

Best Regards

Ricardo

I sent a note about this thread to Ricardo also.

 

[chuchu59]

I wonder if the Casino is aware that their rep can't be bothered to respond to this thread?

I will give you another update then.

Ricardo replied to this thread on 6 Feb

I received a pm from him telling me that the bonus was placed in my account on 9 Feb which happended to be a $50 ND bonus.

I sent a pm on 9 Feb and then an email to him on 12 Feb informing him that he had gotten everything wrong and that either he gave me the same promo which was a $50 for $50 bonus or that he should account for what happened. Jeeze, it's been more than 2 months. I made it clear to him that I did not want the $50 ND bonus.

He replied to me via email on 18 Feb apologising for the mix-up and ended by telling me that he would try to get something for me. Up to date I have not heard from him again.

This simple matter has dragged on for more than 2 months and it seems either they dont really understand what the problem is or they just want to stall and hope things will go away. If they cannot get this right how are we to believe them with our money and winnings?

 

[BingoT]

He replied to you via email on 18 Feb apologising & today is 22 Feb & you have a weekend between.Or was it Dec of 2009? I am lost.

 

[chuchu59]

Hey bugger,

If it was just about the correspondence of 18 and 22 Feb I would not be so incensed. Since mid-December I have sent him a flurry of pms and he had ample time to go over this issue. Instead, he merely placed a $50 chip in my account on 9 Feb stating this is the bonus I requested. I told him this was the incorrect one by sending him a pm on the same day and he only responded on 18 Feb. So I dont really think it is unfair to him. We have to look at the whole sequence of events I am afraid.

 

[lunadelmar]

I have received no repy what so ever and I deposited Feb 15 in good faith he would straighten this out.

 

[kakata]

well they wrote to me today an e-mail asking for a deposit via QT, cause that my choice of withdraw....so far so good....but why wait more than a week to ask me that?
couldnt you guys have asked for it 5 days ago?
Im sure thats not a stalling tactic........lol

 

[Nifty29]

well they wrote to me today an e-mail asking for a deposit via QT, cause that my choice of withdraw....so far so good....but why wait more than a week to ask me that?
couldnt you guys have asked for it 5 days ago?
Im sure thats not a stalling tactic........lol

It is absolutely a stalling tactic!

Otherwise, an email would be sent saying "if this your first withdrawal please send etc etc" so when that magical 5th business day arrives you can finally be paid!

At the least it shows that they dont even look at your withdrawal request until the 5th day, which is either very deliberate or very incompetent. Both of them are disgraceful.

I dont know why anyone would bother with a casino like this after whats been happening.

 

[lunadelmar]

Apparently , Ric or Dendera management does not care that they are being revealed on "Casinomeister"! Most other casinos make every effort possible to clean up their act. Must be making enough money

 

[bernynhel]

I got a $7 free chip too. They can keep it. I ain't messin' w/em. My account's closed by now, surely.

 

[kakata]

Yesterday I made the deposit they required for verification.....
today I went to live chat and asked when I was suppose to see my money in my QT account and Thomas replied that since I made my deposit yesterday, my withdraw will be processed in 2-5 days.
DENDERAAAAAAA ....I made the deposit yesterday cause ONLY yesterday you remembered to ask for it. .....and yesterday I was already waiting for 7 days......
still...I dont believe this is a stalling tactic

 

[bernynhel]

Well, there should be some comfort knowing that they gotta be watching this thread every day and saying to themselves, "Oh jeez we look like even bigger d-heads than we did yesterday, again!"

 

[lunadelmar]

I sent this to them yesterday and still no answer
Sharon
To: Dendera <support@denderacasino.com>


--------------------------------------------------------------------------------

Just wondered if you were aware your rep has not answered many questions that have been asked at Casinomeister . I sent private messages that were not answered but were verified open.
I would like to know why I dont get promos . I have made 5 deposits and one on Feb 15 in good faith Ric would take care of it.
Here is the link to casinomeister
https://www.casinomeister.com/forum...forum-rep-wont-reply-to-legit-question.36171/

my acct is grandmaof9 , be aware their plenty of other Rivals to play at. .I just play with you because I thought your support was good and you already have my docs . I am homebound and have to have my daughter fax docs . But not a problem I can always play somewhere else
Sharon Martinez

 

[AussieDave]

Hi All,

I've sent an email to the owner. I happen to know her when she was an affiliate manager.

I was asked to promote them but still decided to see how they went for a while. Glad I didn't.

If no response is forth coming then I think this place needs to be thrown on the not recommended list. Because frankly this is a total BS way to treat players.


Cheers



Dave

 

[angiehoops]

On or around 10 December I claimed a bonus at Dendera but as my ecocard had not been funded yet I was unable to deposit. A day later I found that the claimed promo had disappeared. I asked live chat and the lady told me that the promo was still active and I only had to make a deposit to make the bonus active. So half a day later, my funds at ecocard finally showed and I went to make a deposit. The cashier wont allow this and I asked live chat for the reason.

The lady told me she had no idea on why the deposit wasnt accepted but would ask management to give me a reply. I also sent a pm to ricardo (forum rep) to look into this. Another 2 weeks passed and no reply so I again went to live chat who promised this time that I will definitely get a reply by 8 Jan. Still no reply so I went to live chat on 10 Jan to ask why I didnt get a reply. The same standard reply from live chat "still awaiting a response from management. As soon as the case is reviewed you will get a reply'. WTF? It's been a month and it was obvious they were unwilling to give me a reply on what is a legit question. In the meantime I also sent a second pm to Ricardo after noticing that he had visited the forum. Now up to present and there is no hint of a reply from these guys nor from ricardo as if the issue never occured.

So where is courtesy from this disgraceful casino? At the very least i should have gotten a reply and whether I would have accepted the explanation is another thing. Simply avoiding the issue is not something any casino should be doing. I noticed that some members have placed them on a par with Vegas Regal. Far from it mates. Ricardo was sent 2 pms. The very least he should have done was acknowledge the pms. Instead he ignored them and he had visited the forum at least twice since my 1st pm. I would dearly love to see if they have the guts to reply to this thread.

I would have to say this seems to be an issue with MANY rival casinos, even the accredited ones here. I know how you feel. Nothing worse than being ignored when you are seeking help from Customer SUPPORT. What support? Good luck

 

[AussieDave]

Hi All,

I've just made a post over at the GPWA in the forum for Dendra Casino. I can't repeat what I've said but I didn't mince my words.

Have added the URL to this thread.

If nothing is done within the next week (7 days) about your payment issues, bonuses and whatever else has not been addressed in the past 2 months, I'd be contacting Bryan & or Max & also doing a PAB. If they remain silent with them, it's likely they'll end up in the pit.


Cheers



Dave

 

[dcpam39]

Yesterday I made the deposit they required for verification.....
today I went to live chat and asked when I was suppose to see my money in my QT account and Thomas replied that since I made my deposit yesterday, my withdraw will be processed in 2-5 days.
DENDERAAAAAAA ....I made the deposit yesterday cause ONLY yesterday you remembered to ask for it. .....and yesterday I was already waiting for 7 days......
still...I dont believe this is a stalling tactic

I really admire your self-discipline-good for you for not falling into the trap of reversing and potentially losing your withdrawal.
Pam

 

[kakata]

I really admire your self-discipline-good for you for not falling into the trap of reversing and potentially losing your withdrawal.
Pam

Thanks.
I couldnt reverse...I mean only an idiot would....I couldnt win more than that ...60 was the max and 60 is my cashout...
Ive lost tho the 25 I deposited as verification purpose
so Im just half an idiot.lol

 

[ricardodendera]

Hello Everyone!!

Hello Again All,

In responde again to my above post i have indeed not disappeared, and as BingoT has mentioned i am not hiding nor am i running i have on numerous occassions sent my personal details so i can handle your queries, as well as our VIP retention Manager to handle your player queries, again his name is Bora and his email is borab@hotmail.co.uk
and you can further contact me on ricardodendera@live.com.

Im sorry for those of you whom have not had responses to queries but we have not received queries from you prior to your posts here, and if you contact us directly we would be happy to assist in sorting out any issues you may have pending as mentioned before,
so please do contact me i am not going anywhere and as i am sure others that have contacted us directly on the abovementioned emails addresses will tell you, we have dealt with these issues immediately and ammicably.

Thank you for your concern and your patience, and im waiting to hear from you.

Best Regards
Ricardo
ricardodendera@live.com

 

[maxd]

Just out of curiosity what's with the email addresses? Hotmail? Live.com?

Is there a good reason these aren't denderacasino.com addresses?

We generally expect casino reps to have legit email addresses. After all players could be sending their private stuff to pretty much anyone at Hotmail if they aren't careful. This is not confidence inspiring.

 

[dcpam39]

Hello Again All,


Im sorry for those of you whom have not had responses to queries but we have not received queries from you prior to your posts here, and if you contact us directly we would be happy to assist in sorting out any issues you may have pending as mentioned before,

Thank you for your concern and your patience, and im waiting to hear from you.

Best Regards
Ricardo
ricardodendera@live.com

Ricardo, if you read back through some of this thread, you will see that several people have said that they have contacted you via pms or your email address, and their issue has not been resolved. Also, in my opinion if you were really concerned about customer service, you wouldn't wait for an email from your obviously unhappy customers--as soon as you read their post, you would try to resolve. I receive daily emails from dendera, but will not deposit at this casino based on the poor treatment of these players.
Pam

 

[AussieDave]

Im sorry for those of you whom have not had responses to queries but we have not received queries from you prior to your posts here, and if you contact us directly we would be happy to assist in sorting out any issues you may have pending

Members have sent you PM's, posted to this thread and even seen you more than a few times logged into the forum, but not a peep from you.

All I'm hearing and seeing is blah...blah...blah

kakata is owed $60 and has been owed this money for weeks and weeks. You know about this but you do zip, nothing, ziltch.

Not an isolated incident, because we also have other trusted members such as chuchu59 & bernynhel to name a few who also have received the same stone walling semantics.

All you do is regurgitate the same BS about contacting you or Bora via your free email accounts, what a crock of crap that is. What legit casino uses free email accounts to discuss & or transmit sensitive player information.

You and Dendera Casino should be hanging your heads in shame and bending over backwards to get all these players issues sorted today. That's not an impossible task.

But I fear you have no intention of fixing these issues. Instead your piss in peoples pockets whilst jerking their chains!

I'm sure glad I didn't promote Dendera Casino b/cause it's looking more and more like a clip joint every day.

Edit: And why is this so...Well thanks to the Rival generic support which is 100% total crapola.

I dare say that's the reason this GOOF is using a free email address. He's not actually employed by Dendera but by Rival.


Regards

David

 

[BingoT]

I hope this only takes a few days
Will keep you all posted the date I do get paid.

Any withdrawals listed below may be reversed and refunded back to your account.

Withdrawal of 343 USD requested on Feb 22, 2010 at 08:34.

Transaction 1725414329

 

[AussieDave]

Seems CM members are not the only peeps who have their emails ignored

(removed xxx)

xxxhttp://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/re-excluisve-$50-nd-at-dendera-casino/?msg=64610;PHPSESSID=35ad501dc93bf0b804142454937a511a

Shocking customer support issue
xxxhttp://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/o-m-g-!!-tried-cashing-out-at-dendera-and-never-have-i/msg64113/

 

[BingoT]

I am not saying this because I promote them.
But every time I have emailed Ricardodendera he has replied pretty dam fast to me.Even better than some of the other Rival Casino's I have to say.
And they owe me $343.00 on my winnings

All I want to say to Ricardo is please work it out with everyone else please.
~T~

 

[AussieDave]

I am not saying this because I promote them.
But every time I have emailed Ricardodendera he has replied pretty dam fast to me.

With all due respect Tom he probably answers your email because you do promote the casino. That's not a slur against you btw. But I'm sure if he treated you in the same manner as he has with the CM peeps, you'd toss Dendera casino to the curb.


Cheers



Dave