Bonus Complaint Crazy Vegas (VPL) is a fraud group.

[sunsky]

This sentence used the translation software.
Vegas partner lounge is a fraud group.
It comes to light so that a victim same as me does not appear.

Because a bonus offer came, I deposited money.
The bonus is 600 dollars.
And I played a slot 19,000 dollars.

The bonus condition is 30 times.
Therefore I was going to pay money.

However, I was not able to pay money.
Bonus was left 280 dollars

I referred to support.
However, the support said that there was not any problem.
I said that a bonus system was broken many times, but they said that there was not any problem.

This is the first lie.

-----
Thank you for your request.

Our casino software is working fine. We are supplied from micro-gaming . We are also regulated by eCOGRA . But thank you for you concern.


Your Support Team

Vegas Partner Lounge
-----


Using a play check, I played the bet that was how much, any game by which game, or it was small, and I explained it.
Then they said that the bonus was 40 times.

40 times?
Though I explained it many times, they did not conduct any investigation.
They finally talked about a fact.

However, They does not write 40 times in T&C.
I protested it.
However, He said that a bonus condition changed them to 8/23.
However, I do not fulfill the condition because I paid money to 8/22.

I received money at the time of bonus of 30 times.
If it was bonus of 40 times, I was not necessary.
I protested it in this way, but they did not take it.

This is the second lie.

-----
Thank you for your request.


Please be advised that we have a new wagering requiment where you have to play your bonus 30 times before you could make a deposit.
We have this new rule since yesterday the 23rd of august.

Please note that yes indeed some of our terms and conditions might change. Due to rebranding of the casinos in order to serve you better.

If you have any further queries please do not hesitate to contact us.

We strive to ensure you the best online gambling experience, offering the luckiest promotions from the East all the time. We also back our services with a 24-hour toll free helpdesk service. Contact us 24 hours a day, 7 days a week if you have any queries or suggestions.

Regards,

Patrick
Your Support Team
-----


I played 19,000 dollars in a slot.
Then the remainder of the bonus is approximately 130 dollars.
However, 280 dollars is left for the bonus.

I protested support in this.
Then they explained that the condition of the bonus was 60 times.

A condition of the bonus does not write 60 times in T&C.
They carry out that they do not write T&C forcibly.
In other words a bonus condition may make 100 times and 1,000 times.
As for them, their;, in defiance of T&C, force a condition without permission to be convenient.

This is a fraud group.

 

[vinylweatherman]

Unfortunately, this has got lost in translation.

I can gather that 19000 worth of bets were played, so it should be possible to check this against the terms to see whether the claim that their bonus system is broken has any merit.

With a 30x WR for slots, 19000 of play should have turned 633 of bonus credit into cash.

With a 40x WR the figure is 475

and with 60x it's 316


If the bonus is $600, and the WR is 40x, there would be $125 of bonus credit left, whereas at 30x, all the bonus would be converted to cash, and a withdrawal possible.

At 60x, you would be just over half way towards completing WR.

Your figures are consistent with a WR of 60x being applied to this bonus.

The question now is whether this has been properly stipulated in the terms and conditions at the time the deposit was made and bonus credited.

With regard to wagering, these are the terms currently displayed:-

2.2 Rules

2.2.1 A Player's total account balance consists of a cash account balance and a bonus account balance.

2.2.2 A Player's bonus account cannot be cashed in, but can be used to place wagers.

2.2.3 A Player's Cash Account may only be cashed in once the balance of the Bonus Account is zero and 100 or more bets have been placed since registration.

2.2.4 Bonus amounts credited to a Player's bonus account are subject to 40 times (40X) play-through (and 100 bets on the Player's first purchase) before the player may request a withdrawal.

2.2.4.1 Wagering requirements may be changed at any time and without notice.

2.2.4.2 Wagering requirements may be increased should the casino deem your style of play to be abusive or that of a professional gambler.

2.2.4.3 Wagering requirements may vary on promotional bonuses.

2.2.5 Take note that some games played may contribute a different percentage of the wager - up to 100%, towards the required wagering

2.2.5.1 Slots, Parlor Games count full (100%) to wagering requirements:

2.2.5.2 Table Poker, all Roulettes, Casino War and Sicbo count a quarter (25%) to wagering requirements.

2.2.5.3 Video Poker, Craps, Baccarat count a twentieth (5%) to wagering requirements.

2.2.5.4 All Blackjacks counts a fiftieth (2%) to wagering requirements.

2.2.6 Note: The Wagering Requirements are subject to the bonus amount and not the deposit amount.

2.2.7 As the required play-through requirements are met, funds are automatically transferred from the Player's bonus account to their cash account.

2.2.8 Play-through is achieved when any real money wager is made. The Player can use either their bonus or their cash account.

2.2.9 For any wagers made, the wager is deducted from the Player's cash account. If here is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player's bonus account are only played if there is no cash balance.

2.2.10 Winnings on wagers made from a Player's cash account are credited directly to their cash account. Winnings on wagers made from a Player's bonus account are credited to their bonus account.

2.2.11 Where crediting a Player's bonus account with winnings would result in the bonus account exceeding the size of the original bonus amount, any excess winnings are credited to the Player's cash account.

2.2.12 Please Note: the "Gamble" Feature on Slots and the "Double" feature on Video Poker, do NOT count towards wagering requirements. Only initial bets count and any double up instruction thereafter is issued to the Cash Account balance.

2.2.13 Should a player not meet wager requirements, the casino is entitled to remove the applicable bonus.

I cannot find any reference to a bonus of $600, so this may be a "special" with it's own WR, rather than the standard 40x

As an accredited casino, it is necessary for the 60x WR term to have been on the website at the time the deposit was made for the bonus, anything else would be a retrospective application of a new term, and this is not up to the standards for accreditation, and the course of action would then be to submit a PAB.

Max requires this submission to be in English, and strongly recommends that translation software such as Google translate is not used as it produces the results above, and makes the issue near impossible to deal with.

Usually, a non English speaking player would try to enlist the help of a forum member able to translate between their language and English, and thus help with filling in the PAB.

It does seem that you have a case, so the next step would be to contact the rep to ask why you appear to be held to a 60x WR, which is not the standard 40x currently displayed in the terms. His reply would determine the nature, if any, of the case you have for a PAB.

If it's due to them applying rule 2.2.4.2, then a PAB is the best way to present your grievance.

If they have used rule 2.2.4.1 to apply an across the board change for all players without altering the visible terms on the website, then it's an accredited standards issue, and again this is PAB material.

 

[sunsky]

Thank you for vinylweatherman, an answer.
Because I illustrate by translation software, it may be hard to understand it.
Therefore I gather it up briefly.


I got bonus from 8/22.
They changed T&C to 8/23.
Therefore I cannot be affected by T&C after their change.

If I am affected by tc after the change, a bonus condition must receive even 1,000 times.
This is unfair.


T&C was written as 40 times after a change, but was increased 60 times.
This is unfair.

If it was bonus of 60 times, I did not deposit money.
They should announce it before a player deposites money if they change T&C.


The customer support is poor, too.
I asked it for the investigation into a bonus condition being changed, but they did not check it at all.

I counted the number of the games and declared, and they finally investigated it.
However, They told a lie that the bonus was 40 times.
In other words They will not investigate it at all.
I contacted dozens of times, and they finally said that the bonus was 60 times.

The support of VPL group is less than Rouge casino.
They do not investigate it for the question of the customer directly.

I do not trust VPL anymore.
And I revealed this information because the same victim did not appear.

 

[Nifty29]

I cannot find any reference to a bonus of $600, so this may be a "special" with it's own WR, rather than the standard 40x

As an accredited casino, it is necessary for the 60x WR term to have been on the website at the time the deposit was made for the bonus, anything else would be a retrospective application of a new term, and this is not up to the standards for accreditation, and the course of action would then be to submit a PAB.

Max requires this submission to be in English, and strongly recommends that translation software such as Google translate is not used as it produces the results above, and makes the issue near impossible to deal with.

Usually, a non English speaking player would try to enlist the help of a forum member able to translate between their language and English, and thus help with filling in the PAB.

It does seem that you have a case, so the next step would be to contact the rep to ask why you appear to be held to a 60x WR, which is not the standard 40x currently displayed in the terms. His reply would determine the nature, if any, of the case you have for a PAB.

If it's due to them applying rule 2.2.4.2, then a PAB is the best way to present your grievance.

If they have used rule 2.2.4.1 to apply an across the board change for all players without altering the visible terms on the website, then it's an accredited standards issue, and again this is PAB material.

You're making stuff up again.

It is NOT a requirement to have ALL the terms for EVERY promotion listed on the website at all.

As long as the specific requirements are set out clearly in the promotional email (which the OP has not shown or mentioned incidentally), then it is absolutely in line with Accreditation standards.

For all we know, as you mentioned, this may have been a targeted promotion with it's OWN terms, which included 60x WR. Until we see a copy of the email, then NONE of us know, so there's not much mileage in pointing fingers at an accredited casino when we don't and can't know if they have actually done anything wrong

IF...and I say IF...the new 60x WR applies generally to ALL promotions for ALL players going forward, then obviously it MUST be clearly stated on the website under general/bonus terms.

It's also a possibility that the OP is in a timezone later than the casino, hence they MAY have deposited in the hours between date changes. It's a slim chance, but a realistic one.

@sunsky:

1. Can you post the email you received and/or the offer details please?

2. Actually putting your country of origin for your location...rather than just "sky"...might get you some help from other members who speak your native language. As it stands, nobody can help you.

IMO we should refrain from casting aspersions on a long-time Accredited Casino Group until we know some FACTS.

 

[vinylweatherman]

You're making stuff up again.

It is NOT a requirement to have ALL the terms for EVERY promotion listed on the website at all.

As long as the specific requirements are set out clearly in the promotional email (which the OP has not shown or mentioned incidentally), then it is absolutely in line with Accreditation standards.

For all we know, as you mentioned, this may have been a targeted promotion with it's OWN terms, which included 60x WR. Until we see a copy of the email, then NONE of us know, so there's not much mileage in pointing fingers at an accredited casino when we don't and can't know if they have actually done anything wrong

IF...and I say IF...the new 60x WR applies generally to ALL promotions for ALL players going forward, then obviously it MUST be clearly stated on the website under general/bonus terms.

It's also a possibility that the OP is in a timezone later than the casino, hence they MAY have deposited in the hours between date changes. It's a slim chance, but a realistic one.

@sunsky:

1. Can you post the email you received and/or the offer details please?

2. Actually putting your country of origin for your location...rather than just "sky"...might get you some help from other members who speak your native language. As it stands, nobody can help you.

IMO we should refrain from casting aspersions on a long-time Accredited Casino Group until we know some FACTS.

You seem to have this statement as a template, and just cut & paste it. Yet again you have not actually read my reply, as I more or less said the same thing. If it's a "special", then the terms would have been supplied as part of this special offer, but unless these terms were supplied, then what's on the website is what counts, and it says 40x. The standard for accreditation is that the term must be supplied alongside the offer.

There is also another issue. The OP claims the casino made the change on the 23rd, a day AFTER they claimed the bonus, yet are retrospectively applying the change to the 22nd for this player. It also appears the CS didn't get informed about the change, and at first said it was 40x.

Offers at Crazy Vegas appear both as email and in the lobby, and I have yet to receive one that has "special" terms that are worse than the "standard" 40x. The emails don't have the terms stated in any case, merely a link back to the terms on the website.

I have not actually checked how the boni are counting for wagering, I have assumed them to be 40x as stated. It should be easy for me to check this out myself the next time I get an offer, as to whether this is an across the board change, or something specific to an individual promo.

 

[Nifty29]

You seem to have this statement as a template, and just cut & paste it. Yet again you have not actually read my reply, as I more or less said the same thing. If it's a "special", then the terms would have been supplied as part of this special offer, but unless these terms were supplied, then what's on the website is what counts, and it says 40x. The standard for accreditation is that the term must be supplied alongside the offer.

There is also another issue. The OP claims the casino made the change on the 23rd, a day AFTER they claimed the bonus, yet are retrospectively applying the change to the 22nd for this player. It also appears the CS didn't get informed about the change, and at first said it was 40x.

Offers at Crazy Vegas appear both as email and in the lobby, and I have yet to receive one that has "special" terms that are worse than the "standard" 40x. The emails don't have the terms stated in any case, merely a link back to the terms on the website.

I have not actually checked how the boni are counting for wagering, I have assumed them to be 40x as stated. It should be easy for me to check this out myself the next time I get an offer, as to whether this is an across the board change, or something specific to an individual promo.

You're backtracking again. (No copy/paste here)

You said:

As an accredited casino, it is necessary for the 60x WR term to have been on the website at the time the deposit was made

The statement is erroneous. You made no mention of special requirements, except that they may exist I.e. you didn't say "except for special promos" etc.


Hi mouche...still following your buddy around I see

 

[sunsky]

Thank you for a reply, everybody.
I answer a question of Nifty29.

My nationality cannot answer.
This is because a casino does not accept it publicly in my country.
I'm sorry.

And I show the email of the bonus offer.

I withdrow money, and the bonus offers from 8/13 to 8/18 were completed.
And the bonus condition was 30 times.





I did not notice so far,
I play in VPL for several years.
I think that it is a VIP player.
The bonus was able to withdrow money at 30 times not 40 times until one of this trouble.
I e-mailed vip@@@vegaspartnerlounge.com , but there is no answer .





When a bonus condition is 60 times, this email does not have a notice.
Of course I do not get the email that a bonus condition was changed to either.
And, within the period of the bonus offer, They change a bonus condition.
This is fraud definitely.

VPL became the Rouge casino.

The answer to support said that there was not the problem.
I asked it many times.
Then they said that the bonus was 40 times.

However, I said that a calculation did not match when it was 40 times.
Then it was said that they were 60 times.

I do not get the notice of a bonus condition having been changed from them.
If it is bonus of 60 times, I do not deposit money.

As they like it later, They can change the condition.
This is unfair.
Other than fraud, there is no speech to apply to.

Please do not encounter fraud of VPL, everybody.
Please do not become a victim like me.
Please refrain from the plays in VPL.

 

[Nifty29]

You're saying gambling is illegal in your country? How are you playing then? VPN?

I can't make head nor tail of what you're saying for the most part. However, NOTHING you have shown lists the actual bonus terms, so the pictures are pointless. If they changed the WR for the last one, then its your problem for not reading the terms before play.

Anyway, since you refuse to tell anyone where you're from, or get any English-speaking friends to assist you, I can't be bothered trying to help you any more.

Start helping yourself and maybe others will.

 

[sunsky]

In my country, the casino is not legal.
It is not illegal.
It is not decided.
The casino side admits that I play in my country.

As for what I want to say, VPL is unfair.
VPL fits a customer in the trap.
VPL is a casino to push their circumstances to anytime forcibly.

They may make bonus several times.
However, They should announce it before a player plays.

They change the bonus condition to their players not to like suddenly and force it.

And a skill of the support fell.
Even if a troubled player demands help, they do not work.
If I do not show conclusive evidence, they do not move.


VPL does not say that They changed a bonus condition before a player deposites money.
And they lose a player in the hell.

I thought the bonus to be 30 times.
They did not announce that they changed it.
When bonus was 40 times, the support announced it, but they corrected themselves by my investigation when it was 60 times.

In VPL, the support does not function, too.
VPL changes a condition of the bonus behind the back of a player.
VPL always think about how VPL deceives a player.

VPL is rouge caino.

There is not the speech to apply to except this.

I explained it so that a victim same as me did not appear.
Please be careful not to be deceived in VPL.

 

[bsilva028]

they have a rep here https://www.casinomeister.com/forums/members/

maybe the rep can help?

 

[The Viking]

In my country, the casino is not legal.
It is not illegal.
It is not decided.
The casino side admits that I play in my country.

Ughhhhh

 

[LaurieJim]

Ughhhhh

I get what he is trying to post , i think In his country it is frowned upon , its like that fine gray line we have in the US.



Laurie

 

[polli123]

Gambling online is prohibited nearly anywhere in the world, so long, Not worth a discuss, because most of us ignore state / federal law.

 

[dionysus]

Heck, even here in Canada it's grey - we can play most everywhere, yet still some casinos don't let us play because it's not on the books

 

[SpinUk]

Thank you for a reply, everybody.
I answer a question of Nifty29.

My nationality cannot answer.
This is because a casino does not accept it publicly in my country.
I'm sorry.

And I show the email of the bonus offer.

I withdrow money, and the bonus offers from 8/13 to 8/18 were completed.
And the bonus condition was 30 times.


View attachment 42250


I did not notice so far,
I play in VPL for several years.
I think that it is a VIP player.
The bonus was able to withdrow money at 30 times not 40 times until one of this trouble.
I e-mailed vip@@@vegaspartnerlounge.com , but there is no answer .


View attachment 42251


When a bonus condition is 60 times, this email does not have a notice.
Of course I do not get the email that a bonus condition was changed to either.
And, within the period of the bonus offer, They change a bonus condition.
This is fraud definitely.

VPL became the Rouge casino.

The answer to support said that there was not the problem.
I asked it many times.
Then they said that the bonus was 40 times.

However, I said that a calculation did not match when it was 40 times.
Then it was said that they were 60 times.

I do not get the notice of a bonus condition having been changed from them.
If it is bonus of 60 times, I do not deposit money.

As they like it later, They can change the condition.
This is unfair.
Other than fraud, there is no speech to apply to.

Please do not encounter fraud of VPL, everybody.
Please do not become a victim like me.
Please refrain from the plays in VPL.

Me no spakey anglish. Bore off.......

 

[rena35]

Lol wish it were legal

 

[Przecinek]

Ok so wagering got increased from 40x to 60x post factum. At least that's what I could gather.

Seems not cool.

 

[dunover]

To the OP - VPL are NOT rogues, in fact far from it. I would put them (nowadays) just behind 32red in reliability, cashout times and CS.
I have played at all 9 of their skins, over a few years, and apart from a slow Christmas cashout which I bleated on here about last December (due to holidays of their staff) never had a problem.

I think I know what's happened here. You play in a prohibited or restricted country, i.e. Malaysia, and the WR (like Ladbrokes do for example) for your country is double or 150% more than a UK player. Check their terms.

 

[sunsky]

I proved that vpl was a vicious casino many times.

My past problem is not settled.
After an interval of several months, a bonus offer came from them.
Because it was 30%, I should play 100%,
I said that a problem of the past bonus magnification was not settled.
Because this support did not know the past problem, He said that he checked it.

I was surprised that he e-mailed it without knowing the past problem.

If you change magnification of the bonus individually,
I told you to say beforehand.
If you change the magnification after I got bonus,
You can make 100 times and 1,000 times.

It is unfair, and this is fraud.

However, they said that the bonus magnification change did not announce it individually.
I said that the bonus condition change that you did not write in the agreement was vicious.
Then he said.


-----
Our terms and conditions state that.

See below:

General terms and conditions 1.5 Vegas Partner Lounge and its Casinos reserve the right,
in its sole discretion and without notice to you,
to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
-----


I heard whether you insisted on this agreement to solve this problem.
I heard that you were God.

Then there is not the communication from them.



The VIP support of VPL does not check a past about a player.
VPL can change a bonus condition and all agreements without a prior notice at any time.

In other words, VPL can change the bonus condition to 1,000 times anytime and,
It becomes the agreement if he say that he decide not to pay money.
Furthermore, from my electronic account, it can pay money for money, and it is possible in an agreement to murder me.
Because VPL can change the agreement on account of oneself, it is a casino having very dangerous thought.


It is rogue casino, and VPL is a vicious casino.
Please be careful, everybody.

 

[Mallorca]

Another one...? First Inetbet and now Crazy Vegas...and you`re inocent right..? .Both casinos have a rep here in the forum contact them before accusing them please.

 

[sunsky]

This problem is true.
I reported it so that a victim same as me did not appear.
VPL is a fraud group.
Please be careful.

 

[chuchu59]

Resurrecting a two-year old thread without adding any shred of evidence in support. I have my doubts on this player.

 

[FAZI1]

Sorry for a little offtopic but - Somone have problem today with conected to Crazy Vegas Casino ? Can somone check all work good ? When try login ? Im play today got drop discconect from server and cant login from few h with messge problem with casino server conection estabilished ( my web work good other microgaming casino work ok in same time)